The location is perfect for the shopping centre and the beach

Try to work out a way to waive the car parking fee as we paid $60 just to have our car parked there over 3 nights… INSANE

Pool on level 6 great. lovely seating and atmosphere.

Some of the bartenders were really not competent on the ground floor pool bar area. The ones on level 6 were very experienced and professional. Ordering the same thing on the ground floor bar was disappointing, when drinks are expensive and the outcome was vastly different. Further training required for the bar tenders on that ground level. Clearer instructions required when arriving after 10pm as there was no clear sign or email directing us to the grand reception to be let in. We had to wait half an hour to finally connect with someone to be told go to another area to get signed in. This should have been communicated far better via the messaging emails I received.

I usually stay at the Dorsett, but I decided to try The Star Residences. I loved being in more of an apartment and having a kitchen and laundry. The room was clean and had everything you would need for a stay on the Gold Coast. The close proximity to trams, buses, Pacific Fair, and Oasis was wonderful. I was lucky enough to be on level 48 and absolutely loved the views from the balcony. Reception staff were friendly, and the facilities are all top tier. There are also plenty of dining options, and I enjoyed being able to go straight to the Casino from the residence.

There was a little noise from the construction works for Tower Two, but it wasn't really loud enough to disrupt my stay. It would also be slightly more convenient if there was closer access to Pacific Fair or the beach from the hotel/apartment, as you have to walk in a loop to get across.

The Star is an amazing property, close to everything and clean and just wonderful. I particularly liked the huge windows which was beautiful overlooking the city lights, river and mountains. We also went to breakfast at the Star Harvest Buffet next door which was really nice and worth the money!

The lifts take awhile compared to other hotels I have stayed at. Nothing too crazy for wait times though. Parking is located behind the casino which makes it abit of an inconvenience when checking out as you have to drive your car around the Main Street again to the reception. Worth it all though the star residences is lovely!

Views, views, views!! Excellent property! We were in apartment 13011 ocean view two bedroom. What a fantastic apartment! The views from the floor to ceiling windows were incredible! The apartment was larger than we thought it would be, clean, and tidy. It had a washing machine, dryer, kitchen with enough cooking pots pans, jug for coffee etc… microwave, oven, cutlery and utensils. The balcony was a good size with two chairs and small table. The view from the balcony was incredible! We have stayed in Broadbeach quite a few times, opting for beach front. However, this time we wanted a skyline view. We got both the skyline and the ocean. I will leave pics.

Having to leave so soon. Place was excellent. The lifts were a little challenging with a bit of a wait, but nothing a complaint should be warranted.

The room and the view were brilliant. Everything was very new and spotless within the apartment.

The elevators were very slow and often crowded.

Comfortable roomy apartment with a great balcony and views. Very clean.

The air con wasn’t on in the room. Room was like a sauna. The control panel at the front door is very confusing, not even sure what it controls but it’s not the air con! Found it outside the bathroom. Pulled up to the accommodation in our car but have to drive out again to get to the car park on the opposite side of the complex, no valet parking! Pretty annoying on a busy Friday evening and no advance notice that’s how their parking operates. Would have been good to know in advance then we’d have gone straight to the car park instead.

View, open plan, easy access to casino

Curtains did not stop sun blinding in early morning to main bedroom Unable to sleep in after big night at casino

Friendly staff, great location, views, and all amenities. The only hiccup was the failure to obtain the first night meal which wasn't the residence's fault.

Exhausted, I ordered the at-home option from an affiliated restaurant (Garden Kitchen & Bar - $105). The app showed it was a 30-minute wait at 6 pm and I received a confirmation SMS at 6:06. Two hours later, I was told my order wouldn't filled because it was now 8 pm and they were starting a private function. Simply not good enough. In the end, I had to go out to find food. Steer clear of this overrated poor service bar.

Close to restaurants

Parking cost…didn’t register our hotel parking deal $20 per day, ended up paying around $110 for three nights stay but a massive improvement on my last stay when the parking was extremely ambiguous, so kudos to Star!!!