Reception staff friendly & efficient. Restaurant waitress was lovely, warm friendly, added to the atmosphere and had only worked there a couple of weeks after working on boats previously and a clinical psychologist. Added to the great steak we enjoyed. The room service staff was also lovely realising the menu we had clicked through the QR code was incorrect and bought it up to us to choose. Need to fix.

Everything was great but need to fix the QR code or website link to current menu to help staff & guests.

The staff we encountered were excellent; efficient, friendly and knowledgeable regarding recommendations to places to visit in Mackay. Our room was very nice with a great view of the harbour, and had almost everything we required for a 5 night stay. The food at the restaurant was very good, and nearby bars and eateries provided alternative venues for meals.

I would have liked a toaster in the room, and more comfortable chairs on the balcony would have been perfect!

The staff were so helpful and obliging. The location was fantastic.

The room needs an update. It was clean but has broken items such as toilet roll holder. Old makeup mirror missing just frame. Mold. in grout in bathroom. The whole place is so lovely and with a little bit of a facelift this place could be amazing.

We loved how spacious and CLEAN our room was, so satisfied (hats off to the cleaning staff 💖). Enjoyed our balcony view of the harbour. The breakfast staff were soo friendly and warm. The food was fantastic, very filling!! Loved that our floor had free laundry, which came in handy 😀 thank you so much. We really appreciate this. Be coming back for sure 💯😊

The only thing was parking, not enough car space for the hotel guests. The morning period was fine. At night, we had to park outside on the main street for a few nights because we missed out, but either then that, that's the only fault.

Plenty of free parking, large, clean, one bed with a balcony . Staff were very friendly and helpful. View was nice but you had to be out on the balcony, against the rail to look at it.

Curtains in the bedroom didn't cover the entire window, so I had light coming in at night. It was only about 5cm or less on both sides but with the big flood light outside in the carpark, you noticed it. I still had a great sleep though.

Room is big , carpet is clean , bed is clean , The surrounding environment of the hotel is very good. the Restaurant offer nice and good price for the breakfest . the staff at reception is very welcome and helpful , I am satisfied with them .

The air conditioner in the living room needs to be repaired, the fan is very noisy, and the air conditioner has not been used for my during. The bed, the pillows had some damp smell and needed a deep cleaning, maybe the apartment is near the sea and there is a lot of moisture in the air.

The staff, all of them, from front desk and resturant to lovely housekeeping. Friendly helpful wonderful.Fanastic views, awesome room, close to walks and my family. Everything so easy

The weather was a little less than ideal. But the crew could not conttol that snd we still went swimming as it was windy not cold

Size of room, balcony and view, and cleanliness and overall location was beautiful.

Pool needs retiling, quite sharp pieces of tile in the pool. Unable to order a cocktail at the bar due to Christmas parties taking place in the area. It didn't seem like a good excuse not to serve a drink as everyone was drinking around us. Left swimmers in the bathroom but housekeeping did not find them apparently, so lost my new expensive swimmers.

The view from the room was exceptional! Couldn't have asked for a better view. Also really like the large areas, especially the bathroom. Bonus for having two different air conditioners, really helped to balance it out and keep it cool.

There was moist on the carpet the living room, which was supposed to be looked at ... but I never heard that anyone from the staff had a look at it.

the location, the pool, the room was spacious and breakfast was lovely

the daily cleaning and update of items was minimal. Barely got new towels, no cleaning of the bathroom, no dish cloth, tea towel, bath mat replacement, no tissue, tea and coffee replacement. no bed made etc. From previous stays at other hotels daily service of rooms included everything. Bed made, towels replaced, tea, coffee etc all replaced. it’s always lovely to come to a nice clean room! Also need Foxtel as free to air tv is not good. loved the comfy chair but should have seated two!