Was close to all shops and restaurants. Was a nicely set up room for a family. The beds were clean and comfy. Overall, it was a nice place to stay, with a few minor things that could be fixed to make it feel like it was worth the money.

The air conditioning in the second room was broken and dirty. The shower head was the wrong type of head for the shower setup. It just blasted you in the face, and you weren't able to move it. Unless you held it. There is no water in the fridge and not enough cups for the number of people staying in the room. There also weren't enough chairs at the table for the number of people that potentially could stay. Beds could do with more pillows.

Close proximity to shops and food outkets

Didn't realise there would be no room service during the stay. Booked this hotel as booking indicated Free Breakfast was in the price (which was a little more expensive)and thought this would be good but all bookings included this and as you had to finish by 8am, did not suit us. As elder people, we were on holiday to relax.

Loved the beautiful building! The rooms were spacious and very clean and comfortable and the king sized bed was amazing!! The breakfast bar was a bit cute!

Didn't like seeing cigarette butts on the balcony roof. Please people, courtesy goes a long way! There was a cigarette butts tin supplied near the table and chairs. Use it!

We like the whole package: location, rate, always friendly staff, room size etc.

The lighting in the room is very dull. Trying to read at night is difficult. In the particular room we had at this visit the light over the mirror in room (not bathroom) was not working.Also bedside lamp had no bulb. The bed is on wheels and was rolling around everytime we moved.

The accommodation catered to our needs. Alan was extremely kind. He went above and beyond in accommodating us. It was a brief stay so that we could attend a funeral. I would happily recommend this property for its staff, space, convenience, cleanliness and location. Loved the access to a verandah space too.

Backs on to a quiet street but on the main road making it comfortable for sleeping but easy to find. Comfortable furnishings Brisk walking distance from town including cafes, shopping centre and office works

I prefer to be able to cook a meal and missed having a way to fry a pancake or cook a stir fry

The room was big, clean, bed was comfortable. Basic coffee, cereal and toast breakfast included. Undercover parking.

Nothing really. It was on a busy road, there was a bit of truck noise, but not a lot at night.

Great location. We needed to be near the Mackay Base Hospital, 5 minute drive away. Our room had a lovely courtyard to sit in. The room size was good. The air-conditionor was nice and quiet and worked well. There was a queen bed and a single bed. Our bed was comfortable as were the pillows. The bathroom was well stocked, hand soap, body lotion and shaving cream. Shower has shampoo, conditioner and body wash in container pumps. Nice, hot, relaxing shower. There is a microwave, toaster and kettle in the room. Tea and coffee and milk provided. The reception staff were friendly. The continental breakfast included in the price was nice. Bread and spreads, cereals and milk, collected from reception. The room No. 28 was quiet, on the ground floor and had undercover parking at the door. Highly recommend and will use again if needed.

Large room ,microwave and a couple of armchairs made it comfortable . Continental breakfast in a dining room was a very welcome addition to our stay . Very quiet even though off Nebo Road . Yes the odd plane coming over , but its not annoying to warrant not staying here , the price we paid was fair.

Nothing

Value for money. Fairly good location. Cooperative manager.

At no stage was I advised the fee was going to be taken from my account. I thought that we paid on arrival. Unless I missed something. I am a pensioner and do not usually have the amount in my account and was there for another reason.