Room has all the facilities we expected for our 5 day stay, with regular visits by room staff to see if we needed anything extra. we were even given a loaf of special bread free of charge to make toast for the kids. Fridge worked exceptionally well considering the heat of the days. Air conditioner was very efficient, making our stay in the heat of Mackay very enjoyable. Within walking distance of supermarket, bottle shop and take away food. Restaurant had good meals, at fairly reasonable prices.

Parking was a bit of an issue, with some parking in the middle of the car park that made it a bit of a trial to back out of the "nose in" areas.

The place has been refurbished as its a older building definitely noticeable and more appealing to all other motels around central location. Clean The cleaning staff are very welcoming and friendly and the main manager guy at reception has exceptional customer service skills and was so eager to welcome us and tell us about mackay and all of the hotels facilities!

We had the family room whoch is fantastic in size however our main bed matress and pillows very old could do with replacing. fan in bathroom doesnt work and no window to vent in there.. blanket is also old and musty smell we chose not to use it. Inside is very stuffy needs to be opened up prior to guests arriving perhaps freshen up with room deodoriser . Understanding however as building is old these improvements would make it alot more fresher and inviting. Otherwise overall id stay here with my family afain definitely over the others in Mackay for sure. You can see this place is revamping and trying to improve given the age of the hotel.

Everything about my stay here was great. Most importantly the hospitality. The management goes above and beyond to ensure your comfort and nothing is too much trouble. They are professional and actually care about their guests. They take care of the details and that's what is special about them. We travel regularly and this is the best place in Mackay. In Mackay unfortunately management just doesn't care most of the time - the old school hospitality is nowhere to be seen. It is interesting how when you stay there is no hospitality but when you leave they ask how they can improve your experience. By then it's too late! It was lovely to stay at this property. Thank you. The property was immaculately clean and close to everything. They have room service and serve great meals and you will find fresh herbs as garnish - basil and thyme was on my meal - not parsley. Details. They serve breakfast and lunches and everything is presented beautifully and competitively priced. I had to book 3 extra days - 1 day at a time and it was no problem and they allowed me to stay in the same room so I didn't have to move. I was worried because the property was full of cars each night so I presumed there might not be any rooms but they were able to and happy to accommodate me. I have had to do this at other places and at one place they made me move 3 times. And the property was empty there were only 2 or 3 cars in the place those nights that I stayed. I've never been back there since. I know hospitality having worked as a receptionist myself, I know it's not hard to move rooms around but you need a management that has some level of initiative and intelligence and who gives a damn and unfortunately that is sadly missing. I give 100%+ for this property and here we are - 2 days later, back again! And we will be back. :)

There was nothing I didn't like. Everything was great here.

Staff were exceptionally helpful and friendly throughout our entire stay. The rooms are spacious with a cozy, 'lux' ski lodge vibe. Very clean and amenities are great. Undercover parking right outside your room, and although the restaurant is undergoing renovations, they still allowed for room service (we did not try it however). Great location - 5 minutes from the major shopping centre Canelands, and plenty of restaurants and takeaway options all within a close proximity (2-10 min drive). The pool is also very modern and great for small gatherings. Absolutely perfect for a short stay, and would be more than comfortable for a week!

Loved the owner he was very accomodating and helpful and friendly he was also very much an active hands on owner. In a great area and nice and clean, very happy. And the pool was beautiful and very clean.

Beds are like any normal hotel beds -not as good as home- but still had a resonable sleep. Wasn't the best shower head but gave the owner feedback upon check out and he was very eager to go fix it straight away which I love that.

Mike at the reception was really nice. He welcomed us with a big smile and a chat. Our room was further away from the street, so we did not hear the noise from the street, only planes were passing by in the morning. It was about a 16-minute walk to the closest restaurant for our dinner. The room was enough for two of us for one night. The beds were comfortable and many pillows to choose from.

Staff were so friendly. The pet friendly room I booked wasn’t available due to the air conditioning breaking the morning we arrived so they happily put us in another room. The owner loved pets and was only too happy to make sure we were accommodated. Cars were undercover and protected from the weather which was great as a massive storm came through.

I was greeted by Lisa on arrival who advised me that I was getting a complimentary upgrade to King Room as I was by myself and didn't have any pets with me. The room was great, the bed was really comfy and large TV was an added bonus.

Thr restaurant wasn't open, you could only order meals to your room which wasn't issue, I just thought it was strange they've chosen not to utilise the restaurant dining room on-site.

Very nice decor, comfy bed, clean.

As soon as I arrived an airline jet flew at a low altitude overhead. Mackay Airport is in it's suburbs. Fortunately however there are not that many flights, and none late at night or early in the morning that I heard.

Was very clean and had everything we needed for a stopover in Mackay while traveling north. The lady at reception was lovely and helpful. if it wasn’t cold and raining we would have loved to use the pool. it looked very inviting. great place to stop. thank you.

the double bed was uncomfortable. probably due to a replacement. was a bit springy and sinky. Pillows were great though. For future travelers: Note you can hear the plane noise, however it is not constant and with the aircon on it drowns it out. very quite to road noise though which is surprising as it is on Nebo Rd (A1).