The Lola suite was "pretty" and spacious Would recommend the restaurant, nice food and attentive service.

Unfortunately the hotel is adjacent to a level crossing, but they do provide ear plugs.

The room was very clean, as was the bathroom. A late check in went well and the restaurant food and service were excellent. The location was very good, being very close to the main shopping street but still quiet at night.

We had a problem with the cleaner putting the used bathmat on top of our towels which were to be used again. On notifying staff this was quickly remedied by the provision of clean towels. The restaurant as mentioned was excellent, though expensive. The room was very small, you can't judge by the website photos. If you wanted to watch TV you would have to lie on the bed and look sideways (thankfully that wasn't an issue for us)

The room had been decorated in period furniture and charm. It was large and nice and bright. Art work had some thought and the bathroom was roomy with a walk in shower and lovely soap, shampoo and hair conditioner. The writer appreciated the owners approach to the environment by not stocking small individual bathroom items and the washing of guests towels if staying for more than one night.

The mattress needs replacing as both my husband and myself rolled to the middle!! The bed was in a tight spot that with very limited room between the wall and each end of the bed.

The hotel and room were stunning - so beautifully decorated and clean. One of my favourite places I've stayed in. We also ate in the restaurant and our dinner was superb. All staff members were fantastic, welcoming and eager to make us comfortable. Our bed was luxurious and we loved the spa!

Our room was directly across from the train station, so unfortunately we were woken regularly throughout the night by boomgate bells, train horns and screeching on the tracks. Ear plugs were provided on the bedside tables which worked for my husband (he was very happy) but not so much for me. Perhaps more glazing on the windows would help. I'm sure the rooms on the other side were very quiet.

I loved the room we stayed in, it was spacious with a comfy bed and larger bathroom. The whole room was furnished tastefully and thoughtfully. There is a restaurant as well, and our dinner/dessert was out of this world good. The staff were attentive and pleasant. Onsite car parking behind a gate, outstanding for your vehicle to be safe. Our whole experience was positive and happy. Highly recommend.

it is a bit close to the train station and the boom gates, we didn't hear anything from our room, so that was a bonus.

I booked this accommodation for my elderly mother (85 years) who was travelling back form the airport after an overseas family wedding and needed a pit stop to rest before continuing her journey home. I quite simply can not rate the staff of this hotel highly enough. The care they took and the lengths they went to in looking after her were quite simply amazing and definitely above and beyond what I could have ever hoped for. By the time my mother arrived she had been travelling for many hours and was absolutely exhausted and experiencing discomfort. The staff were absolute angels and they communicated with me both via phone call and text message assuring me they had my mother safely and comfortably settled. They even walked with her, carrying her luggage the next morning to the depot to ensure she made it safely for her onward journey. The care they took meant the absolute world to my mother but also to me as I was not able to do much more from 4 hours distance away. Absolutely amazing.

We received an upgrade to a two room suite that was exceptional. Decorated with Marimekko fabrics and soothing paintings it was truly luxurious. Each room had a good sized flat screen TV. Bathroom with a soaking tub and separate shower, (nice water pressure) was spacious. Ballarat is a smallish town and hotel was within easy walking distance of numerous shop, bars and restaurants. We had a lovely dinner in the restaurant named Lola in the hotel. Meal was excellent and service impeccable. Tariff was fairly priced. Free parking was provided for our rental car in a protected lot right behind the hotel.

There were no hand towels in bathroom but that was compensated by overly large fluffy towels and super soft bathrobes. Lighting in sink area inadequate. Only minor issue is that hotel is located right across the street from the local train station. I got nervous when one of the first things my wife and I noticed on the nightstands were pairs of ear plugs. During the night my wife heard a few trains pass by...no whistles though. I did not notice anything since my hearing is not so good.

Spacious old style room, we were given a free upgrade so that was great. Modern bathroom which was a decent size. Comfy, big bed and a quiet area, you can hear occasional trains at the crossing, but this didn't bother us. Location is very good to get to cafes, bars and restaurants on Mair st and surrounding areas. Staff let us stay on after dinner for a bit with our Ballarat family after the restaurant had closed. Nice breakfast, a la carte.

Nothing.

Absolutely Everything, from the time you walk through the Entrance you feel like you've stepped into another world. Immaculate rooms, The room service and not to mention the Dinner Menu was Excellent. I decided to order Entree, Main and Dessert it was perfect. The Owners were very accommodating and kind and their staff were very helpful and friendly.

I would loved to have been able to stay longer.

The two bedroom apartment was huge with a massive bathroom that caters for wheelchairs or elderly with walkers etc. Very good value for such a huge apartment. Beautifully styled and decorated. Very comfortable. The Lola restaurant onsite was well worth a visit. Had a lovely dinner there. Caters for kids well with a decent kids menu and very generous portions. Very close to visit Sovereign Hill the next day!