Restraurant/bar staff very nice average reception. Occupied elevators, pool needs spa, gym great. Could switch up breakfast menu - 1st option breaky then 2nd option every 2nd day. Lovely deck, few outdoor tiles loose. Lovely setting at restaurant. Lovely meals. Loved the views of the kitchen central to upper floors. Disappointing no upgrade when room cooler wasn’t efficient. Overall lovely

Room wasn’t cool uncomfortable pillows unable to accommodate separate bedding curtains didn’t cover shower fully

Beautiful views, good location

We had an evacuation the one morning, my husband is paralysed in a wheelchair and we were fortunate enough to be able to evacuate before the lifts were shut down, but even if they were shut down, no one from reception or management enquired if my husband made it out or not. Coming from a country where hospitality workers work for tips, it shows, the staff were friendly but only did the bare minimum

Pool & the gym

It was the healthy receptionist girl who was impolite. She needs further training to interact with individuals of different social levels. Even after charging me twice as much for my room, this woman refused to apologise for her error. The space was too small; between the bed and the minibar, one person had to move aside to make place for another. It's a terrible hassle to drive out of the basement parking because you have to always ask to have the boom gate opened over the intercom.

The location was really convenient as close enough to the city, without the big price tag. Being right next door to a major shopping centre was also very convenient. Beds were comfy, room was perfect for our needs. The parking was great too, lots of space, but I think if you're a guest of the hotel, and a member of the All Accor program, perhaps it could be reduced to $10 a night, or free.

The buffet breakfast was good, with a good selection of food available for the price. The staff were under the pump, so there were a lot of tables that were empty but still had plates from the previous person. The buffet area wasn't as clean as I have seen at other hotels, but again, I think it was because the staff that were there were so busy.

We stayed here so we were close to our daughter’s dance competition. Yummy breakfast, great staff, comfortable rooms/beds awesome pool, cant complain. We will definitely be staying again. Actually we are staying again on Thursday this weeks for a couple of nights :)

The only thing i can say is on the second morning for breakfast they didn’t have any normal Yogurt, just greek Yogurt. My daughter was looking for something to put on her pancakes but there wasn’t a-lot of options. But this is only minor.

The room was modern and spacious

The room was well set up, especially for disabled customers. However we are fortunately able-bodied and found the bathroom lacking in practicalities. Eg. No shelving near hand basin, no towel hooks near shower, no shelf in shower for own toiletries etc. Bathroom floor became very wet due to use of shower curtain ( suitable for disabled customers) so getting from shower to the only available towel hook meant traversing a wet floor. Nowhere to put toilet bag, makeup case, clean clothes etc.

It was surprisingly comfortable and great facilities. The evening restaurant meal was excellent despite a miscommunication with our order. The breakfast unfortunately was not such a good experience- this likely related to it being a long weekend. Staffing appeared to be short and despite their best efforts we couldn't find clean cutlery and it all felt a bit chaotic. But aside from this a really comfortable stay at an excellent price

As above

Sadly I did not get to eat my breakfast, however the room was extremely clean and cosy. I also loved that the pool and gym were accessible 24/7, you don't find this a lot of the time at hotels! I ended up having a nice swim at 10pm which was lovely.

There was no rubbish bin in my room! I also had an early check out at 6am the next day and noticed that there was no service bell at reception. You kind of just have to wait until someone becomes available at the desk.

Liked the location, the rooms were beautiful, breakfast was decent. Loved the credit for choosing to not use housekeeping, so got a bonus coffee for the drive home. Like that the mini bar didn’t come stocked as we have children that would have just helped themselves. Nice to have the option to order as needed

Was not aware of the parking fee, room needs a little more milk for the mini bar

close to shopping centre

When I arrived to the room, expecting a double sized / king sized bed I found two single beds partly put together. Room service was done in the afternoon instead of in the morning meaning when we arrived back to the room at 1.30pm, the room was not cleaned and we left the room at 9am in the morning. The room cleaners knocked on our door when we arrived back from shopping. We were expecting to have a rest. Also, every time we went to depart from the car park the boom gate wouldn’t open and we had to call the reception to open the gate several times. it was becoming very frustrating.