After initially having an issue with the automatic after-hours check in machine [which was sorted by a phone call to the manager] I believe that this concept is a good idea as you don't have to rush to meet regular check-in hours. Fairly large floor space with separate table and chairs provided. Had all the basis provisions found in most motels.

In this unit it was near impossible to draw the drapes full closed which allowed a narrow opening to remain. This then didn't provide full privacy at the back of the unit. It was difficult to get the shower set to a usable temperature as control was not a mixer tap. Overall the unit was a little dated and in some respects tired but still serviceable for short period stays.

The self check in and check out system was awesome. Location is good as its just across the train station and surrounded by shops. Room size and beds are quite comfortable. Electric blanket was a great help during the freezing nights.

The split unit AC/Heater was old and not efficient, it was near zero cold night and no help from the heater. The second room toilet was dirty and bit rundown, no bar fridge, no microwave, coffee/tea maker.

Location is good

No one at all around at front desk, was always closed. I had trouble with the TV not connecting to streaming services, WiFi wouldn't connect. Left msg for assistance, no one responded. Wasn't told about the $100 deposit that you don't get back when you check out. Quick to take your money but not quick to give it back. Disappointed in this. Room was good size, shower was magnificent. Shame about the little thing though

We had a last-minute booking, so I'm not sure if we got a room upgrade, but the property certainly exceeded our expectations: the room and attached bathroom were clean, very spacious and comfortable, and had all basic amenities. The property has self-check in, and the process is hassle free. They do charge a $100 deposit when checking in (I think you can avoid this if you use a credit card instead of debit card), however the deposit was refunded within a few days.

Nothing to complain about!

The motel was centrally located which was a bonus, as we could walk to the shopping centre. We ate at the Hotel just around the corner from the Motel which was very convenient! The receptionist was most welcoming, friendly and helpful. A pleasant start to our stay.

The heater wasn’t working, and despite having a substitute heater brought in, it still wasn’t adequate to warm our room. In winter, we needed reliable heating! Also the lighting was very dull, which made it difficult to read.

The ability to check in and out after/before hours its great (we arrived after 11 pm and left by 5:30 am en route to an early medical appointment in Melbourne). The price is on the lower end of the scale and our room appeared to have been renovated fairly recently. The ensuite was particularly good, the only drawback being nowhere to put your own soap, if not using the supplied pump packs.

We didn't find anything.

We have stayed her previously and noticed that the rooms have been refurbished. The quality of the refurbishments are lovely. Loved the thoughtful touch of having the heater on when we arrived. So nice to not walk into a cold room. At the last minute we wanted to check in a bit earlier so our elderly father could rest and this was not a problem. Very much appreciated.

The 2 beds in one of the rooms we had are on coasters, which meant that the bed moved when you sat on it. Locked coasters perhaps, so that the bed can still be easily moved for staff but a bit safer for customers?

The room was clean with plenty of space and shelving for our luggage. It was warm and comfortable and we didn't even have to turn on the heater. Excellent shower and toiletries. Prime location, just around the corner from a bistro.

Mattress was a little soft for me.

Location was great, very close to public transport, town centre and tourist sites like Mt baw baw. Very please with the room, looked much better than the picture. The jacuzzi bath was also a nice bonus. Good sized family room with generous sized fridge freezer. Check in was super quick and easy, took 2 minutes on the machine and the keys were dispensed. Same machine to drop off keys effortlessly.

Laundry services could have been sign posted or maybe I just didn't notice

Large room, very large walk-in shower. Full sized fridge, could self cater easily if requried. After hours check-in was great. Room was clean and tidy.

Guest in adjoining room playing loud music till reasonably late. No map/plan of motel available upon check in made finding my room at the very back of the hotel quite difficult, basically walked everywhere till I found it.