We loved the location and views of Silverwater Resort. It had a lovely layout. Very family friendly if you have children. Play area was great. The three bedroom apartment was spacious and the resort was so accommodating and lovely when we requested a ground floor as my father is in a wheelchair. Staff were super friendly and the restaurant food and room service was exceptional.

There were no fly screens on any windows or sliding doors so every time we opened for fresh air, we just copped bugs and mosquitos. The main bathroom and toilet in the three bedroom apartment was way too small for 4 people. Shower door hit the vanity and water just went everywhere, especially with the toilet in the same area. Noise from the apartment upstairs was not good at all. You can hear everything and we couldn’t sleep our first night until around 3am. However our stay was still enjoyable.

Lovely clean accommodation, and perfectly located for access to Philip island. We could see kangaroos from our apartment in the morning. We had the park outside our back doors so the kids could run and play as soon as they were up. We had tea/coffee and hot choc in the room that went down well. Really enjoyed our stay and would love to go back one day.

We arrived late on arrival day (9pm) and the restaurant was shut. After traveling all day from England just wanted to eat and go to bed. But had to leave site for food. The reception staff were excellent and did ring and book us a table at a local restaurant.

The room had a lovely view and was sufficient for our needs, no complaints about the room

The restaurant is tired and in need of a good clean, we ate in the enclosed outdoor area, there was a lot of bird droppings on the windows and the window sills were grotty with dust and dead insects - it needs a good clean. What I found most shocking however was charging over $30 for an entree of frozen dumplings - I (foolishly) assumed for the price they'd be hand made on premises and pretty special but they were literally a selection of frozen dumplings one could get at the local supermarket for around $10 - absolutely shocking to be honest and it left a really poor impression.

Great facilities including pools (indoor and outdoor), games room (additional cost per game), small gym. Each room had an allocated car space which was convenient. Staff were extremely welcoming including making accommodations for lactose free milk at breakfast. For families I can imagine this is a very fun and comfortable stay, with sports equipment hire, jumping pillow and lots of grass for games and picnics.

The blinds in the room were not very effective at blocking out light, our room door was hard to securely close, the toilet didn’t flush effectively. The breakfast was $25 which is reasonable but not very extensive and you certainly felt the time pressure on a busy weekend morning.

The furniture is becoming old because we visited the resort about 5-6 years ago and the furniture was still similar. The breakfast was good but a bit pricey. I didn't expect kids under 12 years to be charged but they we still had to pay. Overall the stay was good. Just the buffet breakfast was too pricey when my wife and kids only eat very little and there was only few gluten free options for my wife. The furniture needs some up keeping.

We had the second floor apartment- there was no lift and I had to carry the heavy luggage up the stairs with my ankles hurting. When I asked for a room at the lower level unfortunately, they weren't able to accommodate. Last time when we visited, there was also some free tokens for the kids to play in the games room but this time there wasn't.

The accommodation was excellent. Rooms were tidy and clean although some areas may be due for an update. The carpet was worn through on one half of the room and the tv unit needed repairing as cupboard doors did not align or close properly and side of unit was detached. Apart from this we had a good time enjoyed the accommodation and enjoyed having breakfast at the resort with a good variety of food to choose from. Staff were excellent, friendly and vey prompt to deal with.

Carpet that was worn through in the resort room and also the sliding door was hard to slide across. Nothing major.

The resort so was beautiful! Gorgeous views with very spacious rooms.

The front desk staff could have been more inviting and friendly. There was no welcoming smile and they seemed quite cold and if you ask for something it always seemed to much of an effort. Not sure if they hate their jobs or just need better training on how to greets guests. I found this to be really poor customer service for a resort of this quality. The rest of the staff, bar staff/breakfast staff were absolutely amazing though.

The apartment we had was clean and had amazing views of the water which was beautiful to wake up to! The apartment itself was spacious and had everything you need to make your stay comfortable. The facilities were great at this resort and the staff we dealt with were always helpful. A great place to relax and was situated with easy access to local attractions

Not having a secure entry was a downfall as anyone from outside the resort could access the grounds but it was secure enough as they could not access any apartments or resort facilities which was good, there were no flyscreens on balcony doors so flies would enter the apartment

Location, complex itself was perfect. Very friendly staff at the restaurant. Nice indoor pool. Beautiful balcony with table and chairs. The blanket on the bed was not really comfortable - but it is the only thing I can remember which was not good, other then that our stay experience was perfect!

The blanket on the bed was put too tight into the bed itself which practically made it very hard to go under the blanket, me and my partner struggled with this a little as we decide not to take it out of the mattress completely.

We sincerely appreciate the outstanding efforts of night shift team last night for their prompt action in managing critical situations for my son medical condition and dedication ensured the situations was managing effectively and safely. Thank you very much for your unwavering commitment and work hard.

Everything was managing