The hospitality and friendliness of everyone at the hotel was top notch. They created a welcoming and relaxing experience from day 1. We arrived after dinner so they created a delicious cold platter for us. Really helpful with the taxis, and arranging support when our friend injured himself skiing. They rearranged seating plans so the 8 of us could dine together at breakfast and in the eve and went above and beyond during our stay. Would stay with them again in a heartbeat. All our meals were good and filling. I particularly enjoyed the salad bar in the evening.

The rooms are really stuffy, so we had to crack a window during the eve and wear earplugs (brought our own)

Very nice hotel in beautiful alpine city. Nice, clean and comfortable room with lot of space, big balcony and comfortable beds. Tasty breakfast with lot of variety, delicious dinners. We also enjoyed the wellness and pool inside. It was possible to store our bicycles in bike (skiing) room. Staff was very nice and helpful. A lot of bike roads, lifts and hiking possibilities around. We enjoyed our stay in this hotel during our holiday and we would like to come back.

It was clean and everything was at it's place. The food was good and the staff at the bar and restaurant was top notch!

The lady at the front desk (she was from Czech Republic or Slovakia... when not mistaking) at the check in didn't tell us abouy the Bad Gastein Card and we didn't know about the discounts till the last day! Nobody told us thqt we can ask this card at the front desk, for free! That's annoying! A big minus for you and that lady!

Very good food for dinner, nice breakfast, fantastic possibility for taking Yoga and similar organised activities, Gastain Card is useful. Big and spacious areas in the hotel. Ski room is great and at good position, walking distance to Schlossalmbahn station, ski bus station in front of hotel. Thank you for a lot of understanding that my wife was unable to join me despite we had reservation for two.

Steam bath could be a bit more efficient, water shower taps in spa should slowly be renewed, but those did not affect a lot great spa experience. And perhaps, some fitness devices to warm up before skiing.

Friendly staff Exceptional quality of breakfast (chia, nuts, artisan cheeses, fresh baked hot bread) Good quality of bathrooms, high ceilings, natural wood floors and furniture Good conditions for pets

Poor room ventilation (could be offset by window opening because of very fresh air outside) Not convenient mattress Good choice of local vines for dinner, but very overpriced (could be quadruple price of the same wine in shop)

Beautiful building inside and outside right in the centre of Bad Hofgastein yet located on a peaceful tree-lined street. Lovely entrance with helpful staff, beautiful dining room and rooms are generous with balcony and views of the mountains. Pool with jacuzzi are lovely and in good weather one can sunbathe outside in the discreet garden.

Liked everything.

1. I liked dinner and breakfast 2. The room and the hotel was clean 3. Parking was comfortable

1. Lack of air conditioner. 2. I asked for a quiet room, but got the one facing main street, so, with open window, I was forced to wake up at 6AM , as the cars and trucks started to pass by the hotel. 3. SPA only has a "nude" area...what about people from different cultures?

The room was very big and the beds comfortable. The food was excellent, the breakfast bar and salat bar had everything you can imagine.

The hallway carpets had stains, not very inviting for. The first impression. The outs idea of the hotel need attention, our balcony was dirty and the dividing panels seemed rotted through.

We use to go to your hotel several times a year, because it is indeed a great place to stay. The staff at the reception, bar and Walter in the wellness area were, as usually, absolutely perfect, professional, kind and helpful. Rooms clean, cozy and nice.

However, this time, we were really disappointed by the staff at the restaurant. Everytime we stayed in your hotel the waiters and waitresses were very kind and professional, however not this time. Repeatedly during our stay, our table for dinner/breakfast wasn't setup properly, missing dishes, we have to actively ask stuff for drinks because nobody stopped by and ask whether we want something to order, some of the waiteress not only uncommunicative but I would say direcly rude, absolutely shocking was when my wife run into one of the waitresses at random at bathroom and spotted that she didn't washed her hands, which in these epidemic times is absolutely unacceptable. Also the overall quality of the meals went little bit down compared to our stay in the beginning of the year.

Great breakfast with lots of vegan options. The dinner is also excellent and very vegan friendly. The hotel is located in a very pleasant town, from which there are several beautiful hiking trails.

You have to walk a few minutes to get to the free parking.