Excellent facilities and staff. Breakfast was very good.

There should be coffee, milk and English breakfast tea in the rooms. There should be a much better map of the swimming, spa and sauna facilities. I think the prices should be reduced by 15%. The dinner was very good but the portions should be bigger.

Amazing experience, the thermal pools were something out of this world. Being able to swim in heated waters while its snowing above you is an unforgettable experience. The rooms were spacious and comfortable.

They didnt give us twin bed rooms although i have sent them an email prior to visiting on this request. A few things for Visitors to note : 1) there is a whole section (sauna section i believe) that is a nude only area, we did not realize this before but was informed at the reception. 2) If you wish to book a massage you need to book it well in advance, unfortianteley we didnt and couldnt find a single slot. 3) Bring you own slippers/flip flops as the hotels does not provide these to guests

Clean, luxurious hotel. Saunas are a must. The therme area is wonderful. Food is exceptional and nicely plated :)

1. No slippers in the room. ( this is a 500 EUR a night hotel) 2. No toothpaste in the room. ( again, 500 EUR) 3. You are not allowed to take pictures in the therme area ( those famous pics you see everywhere), which is exagerated, considering how much people pay to get there. 4. If you like to spend an hour or 2 more in the therme after check-out, you have to pay extra which is crazy considering the price and that you are a hotel guest. 5. So yes they do what they can to squeeze the last penny out of your pocket, even though you paid a LOT already. Not very nice hotel culture.

Location and facilities in hotel

There was in Aqua Spa mostly Sauna and steam bath were allowed naked people, I think need change and put more area with clothes and only few are naked.

The entire establishment (both the spa and the hotel) is truly impressive and well-maintained. In all the facilities, there are refreshment points with an incredibly competent, professional, and friendly staff. The main restaurant features a rich buffet and offers a different menu every day. Additionally, the hotel organizes various outdoor activities that allow you to fully appreciate that Lagerfeld area. The bedroom and bathroom are always clean and tidy, and the minibar is always well-stocked. The scenery offers breathtaking views of the mountains. All areas are clearly marked with guidelines for the appropriate attire. For me, it’s one of the gems of Tyrol.

A small suggestion to the chefs: I recommend using yolk eggs instead white cream to make carbonara, as is the tradition in Italy. Otherwise, I suggest avoiding the word "Carbonara"

Pools and facilities are great, restaurant is also super nice. The restaurant by the pool is super convenient. Kids pool and playground is also great for families with young kids.

This is not the best value for money hotel. The location and facilities are great but still I think is very expensive for what it is. They also charge 105Euros per night for our 5 year old.

Wonderful location, views and amazing spa. Great food included

Nothing!

Absolutely delightful experience. Room was spacious, clean, and the mountain view was stunning beyond belief. Staff was very polite, helpful and speaks English. Pools area is huge and very well maintained. SPA was beautiful and relaxing, located on 2 floors (!), with bar and terrace and outdoor thermal pools and saunas and indoor pool and complimentary hot and cold drinks and herbal scrub in the showers and... and and and.... Again stunning views - we could sit on the terrace for hours. But the best about this hotel was restaurant. We had half-board - both breakfast and dinner was just LOADED. I don't remember this level of variety and freshness of food selection in any other hotel. Waiters were super nice, attentive and trying to make us feel as comfortable as possible, while not being obtrusive. Especially Natalia and Nikola went far and beyond to help us with our every request. What a lovely stay. We will definitely be coming back!

Hotel parking was always full - we had to park in the Wellness parking next door.

A gorgeous location in the mountains. The spa is maze of wonderful facilities. The opening hours for the spa are great allowing you to see it at different times of day. The restaurant was good with a combination of buffet and ordering off the menu. It was my partners birthday and they brought out a cake without me asking, they’d clearly seen his date of birth at check in and taken note. A lovely touch! They also have music each night and various different activities and hikes for you to get involved with. The staff were friendly.

There wasn’t much to not like! The only things I’d say could be improved, would be the controls for the temperature of the rooms, it was very hot. And communication with the spa facilities before arrival, I struggled to find someone to help me. I emailed various different email addresses I was given, but had no response.

Everything was perfect! The staff, the service, the facilities, the room, the cleanliness, the food and in short - everything is perfect!!!!