The staff at the reception and the cleaners were exceptionally friendly and kind, which made a very positive impression. The hotel’s location is excellent, as both the train station and the shore of Lake Neusiedl are easily accessible on foot. Additionally, there is a well-stocked supermarket nearby.

The food offered in the restaurant did not really suit MY taste, so I often only had the appetizers. SOME of the waitstaff lacked a smile and a warm welcome, and the mattresses in the rooms were too soft for MY preference, which made sleeping less comfortable.

it is a very nice hotel in Neusiedl am See. it has a good and quiet location, and it takes you only 15 walking minutes to get to the lake. It offers very good spa facilities (a large enough swimming pool, a jaccuzzi, a sauna, a steam bath, as well as a room with sports equipment, even a room with table tennis, which we enjoyed playing), so you have all you need to relax and do some sports. Free towels and water as well as apples are provided in the spa area. Also, the hotel offered us some visitor cards that gave us free access to a number of museums, which was really good! The room was very nice, spacious enough for 2 people with luggage, and it was very clean. They offered room service/cleaning every day + change of towels. The hotel also had toiletries, so no need to take any from home. The bed was comfortable, the linen and towels were of good quality and nice to use. The wifi was good, fast enough for video-conferencing. The breakfast was good and very varied, we could order eggs of our choice (sunny-sides with different fillings or omelettes), it was always very well cooked. Besides, the buffet offered enough of choices (yogurts, muesli, fruits, cheeses and meats, ham, salads, pastry, a lot of everything), all fresh and filled up once getting empty. We even had prossecco every morning for a good start into the new day! Dinners were also tasty and variuos, one could always find something to their liking or diet. The service during both breakfast and dinner was exceptional! Thank you!

well, the only annoying thing was that there is no wifi that would work all over the place. When going from your room to the reception, spa or breakfast/dinner areas, you have to log in to a new wifi hotspot every time (each area offers its own wifi connection). The other thing was the hotel layout: to get to the spa area you have to walk long corridors and pass the breakfast/dinner area which is a little uncomfortable as you are wearing a bathrobe or a towel, and have to pass other guests who are dressed up to go to dinner or to the bar. But the above are minor things that do not spoil the overall good impression!

Nice location with friendly staff. Very good breakfast with different choices both salty and sweet.

The gym is really small, located under the swiming pool, close the sauna, so it is quite hard to train due to the heat. It is also equipped with few cardio machinery and no weight etc. It should be updated with more tools to train actually. The pillow was too soft, at least for me. The dinner included in the package is not as various and complete as breakfast. Some food on demand could be added, at least considering people with food intolerances and allergies.

Easy to walk down to the lake, it had a pool and sauna. The restaurant food was really nice we really enjoyed the buffet style so you can try a bit of everything and eat what you fancy. Best of they allow dogs… 18 euros a night though

The view from our balcony wasn’t the best as we were on the 1st floor the 2nd floor would be better and it’s quite expensive to say we had a view of the roof and a football ground but we still enjoyed sitting on the balcony

Place and location are perfect for bicycle riding. Hotel is older but in perfect condition, wellness included. Food was from local sources, and tasty. Parking in front of hotel was without any problem.

It was very windy during staying combined with Sahara's microsand. It was not caused by hotel of course ;-)

We were in this hotel for the fourth time (this time only for one night at the end of our vacation). We are always very satisfied there. Friendly staff. Great dinner. There is also a swimming pool and whirlpool. Playground for Kids outside. Everyone was so friendly.

We liked the indoor pool and gym with very good opening hours, we loved the table tennis set, and we appreciated the very nice staff and the nice room. We loved the little balcony. The food was good. The hotel was very accomodating when we told them that one of us is vegan.

Very nice hotel. We are always satisfied there. Nice Family hotel close to the lake. We were there for the third time. Friendly staff. Great food. There is also a swimming pool and whirlpool. Playground for Kids outside. Everyone was so friendly.

A very nice hotel, where tradition meets modernity. Breakfast is tasty and varied. The hotel and the rooms are particularly clean. You have free parking and enough space, which is a big advantage. The bed is very comfortable and cozy. A place where you feel like in a fairy tale.

Nice renovated rooms, quiet, good buffet, nice large garden and pool area, good ac, friendly staff

ambiente in restaurant could be better, other lights