Location and breakfast. Beds are comfortable.

Cleaning could be improved, toiletries and towels not as complete as other hotels in that area but not too big of a deal.

Right by the Hauptbahnhof and the Bus /Tram terminal so was great for getting into the Altstadt. Big and comfy room. I recommend getting the 24hr travel card, it was 4.90 Euro for an adult, and can be used on train, bus, trams for the inner core.

Parking only 24 spaces, so you are better off going in the underground parking at the station. Also it is cheaper and your car is protected from the weather. Also, I found the room too hot. It seemed like it was on the default 23 degrees, which I find too hot, so I had to open the window or use the aircon to cool the room down, which seemed a little uneco friendly, as if the temp was set to 18 or 19, then people could choose to warm up the room, instead of using the aircon to cool it down. Also the aircon was quite noisy, and it kept going back to 23. However, only minor complaint.

Honestly i loved the location, the spacious rooms, I booked one family room & my spouse booked another superior executive for our fam of 6 total. It’s good for our size & our rooms got the view of fortress & mountains. Post pandemic, we didn’t have any cleaning come in during our stay but everything was fine & sufficient

Upon checking in the lady asked us to add breakfast for all 5 days so i asked fam & they all said we will just pay one day when we feel like eating in hotel. However, upon checking out, we were told our rooms included the daily breakfast!!!! So we wasted what we paid for the room plus breakfast & never ate there at all

The lady on reception on our second day resolved the major issue regarding our twin room. We ended up with a lovely room and an apology. Our confidence in the hotel was restored.

On arrival there were no rooms available, we had booked a twin room and the gentleman on reception told us there were none available and our only choice was a double room. We were 2 sisters in our 60s both with slight disabilities making this not possible. We ended up with a small double room with a camp bed that just about filled the small space. Not happy and not a good sleep was had by either of us.

Location close to the train station. Staff provided a new room based on a special request. Pretty clean room with comfy beds.

I was given a room on the 14th floor and the restaurant on the 15th floor doesn't have carpets. Guests moving chairs and tables from 6:30AM onward during breakfast was noisy and bothersome. Also, the window shades were from a light coloured material, it was just too bright indoors on a hot sunny day. A claim on the hotel's website is misleading that they've bike rentals. It seems they do, but just not in Salzburg. It would be better if hotel mentions this on the website.

Lovely big room with a fabulous view. The bathroom is very large too. The beds are very comfortable. The position of the hotel is ideal. Right near the railway station and bus station. Loads of shops, restaurants and supermarkets on the doorstep. Short river walk to the centre of Salzburg.

The housekeeping wasn’t brilliant. I was in my room for 11nights and I don’t think the carpet was vacuumed at all. I don’t insist on daily cleaning but do like it cleaned properly. Also you can hear the foot steps of the people above, sounded like elephants.

The hotel was remarkably easy to find coming out of the train station and convenient to the historic area we wanted to explore ... great location. Our room was on the 14th floor had a glorious view overlooking the old town and the fortress.

Minor things ... the maintenance in the room could have been better. For example: the sink was lightly stained and drained slowly, a light cover fell off in the bathroom, one of the lamps by the bedside wouldn't stay on consisently. We didn't report them as we were too busy to bother with small things. We didn't partake the breakfast because we found it a bit pricey, but on the top floor, it looked dynamite!

Although the hotel was a bit old, but we really2 like the room size and all the facilities works perfectly, comfy bed and good size. there's bath tub where we can soak out our exhaustion during the cold winter tour. And we had the fortress view from our room which is a huge bonus. Great location which is just beside the halal market where we can by our supplies with care free and right in front of the train station. the receptionist (a gentleman) was very helpful to try his best assigning our rooms to be closed to each other and they've offered us for early check in when the room was already set. Thank you very muchhhhhh. Love from malaysiaaa

Nothinggg

We were pleasantly surprised by the hotel. It exceeded our expectations. We had a great room on a higher level, which was well worth the upgrade spend. The view over Salzburg city and mountains was fantastic. The room itself may be a little dated with a few signs of wear and tear on the furniture, but it met our needs. The bed was very comfortable, and it was helpful to be able to keep snacks in the minibar. The bathroom was large with a bathtub. The location of the hotel was great, next to the train and bus station. This was invaluable for all our day trips. It is a great hotel if you are planning to do day trips. Overall, very good hotel and worth the upgrade if you get an offer for a top floor.

The hotel was a bit dated, but for the rate that is reasonable. The air-conditioning could be a bit more powerful in the hot summer months.

The Family room is big, like a Junior Suite. Location of hotel is excellent, directly opposite the Salzburg Hbf and Bus interchange. Hotel staff are all helpful, thankfully let us checked in early at no extra cost, and allowed us to leave a luggage with Concierge for 2 days while we travelled to Hallstatt. When in Salzburg, buy the 24h Salzburg card to visit museums, attraction and free bus ride. Restaurants and malls are within waling distance

The bedroom curtain is too thin, no night curtain, and during Sep, the days are bright and longer. We have requested to add night curtain but to no avail.