We got the room with the private pool and it was nice, the pool has a beach view so it was very relaxing. The size of the room was great, the air conditioning was really good as well. The common areas were also good, although I missed to have more pool chairs for sunbathing. The room cleaning was impeccable!

I believe the hotel should review some policies for customers arriving after regular working hours. The night staff could use more support from managers or have more autonomy for decision making in specific situations. We didn’t receive basic information on our arrival, for example the breakfast hours or WiFi password, however this didn’t spoiled our stay, we had a great time and were looked after all the time. The shower in the room could be stronger.

The hotel is so pretty! Very comfortable and great location! We stayed in one of the bottom rooms, and honestly, we couldn't have picked a better room. The breakfast was delicious! And the staff was so friendly and nice!!! the breakfast waiters and the afternoon bartender were the best!!! Loved this place!

I wished our balcony door had a lock

The staff of the reception are wonderful, they are trained and they explain well the organisation of the hotel. they also help with informations about the city, restaurants and tours! the rooms are big, comfortable and very modern! we loved it!

The pool and breakfast staff needs training. They are several but they don’t have the standing of service that we expect on this type of hotel. The menu of the pool (snacking) is not good. all guest order from the menu of the Blue Residence (hotel next door of the same group) which was way better. All the breakfast was also better there as we had stayed there as well.

Location, pool, restaurant

The beach is ok, not the nicest one(kind of dirty around). Air conditioner in my room was not working properly, pillows not good in my opinion.

great place, clean and well located at the beach. The pool is very nice and the sunset awesome.

nothing

Great Breakfast and amazing location!

The 7 course dinner degustation option offered by the restaurant could be more elaborate by the Chef simply by sticking to local ingredients, and not trying to use Lamb, for example, which has nothing to do with the region, and is not locally available.

Essenza Hotel is great and very romantic. It’s the most expensive hotel in Jeri. It’s great to have this experience at least once. It’s hard to get a room on the second floor. I’ve been there twice. I’ve always tried to get a room on the second floor but never got one. The money is not the issue. I think they should try a Little harder once a guest asks for this. They have a high demand so from I think they don’t see the necessity to get better. It’s also very hard to book and a slower bureaucratic process. But overall it’s a great experience and we always leave happy.

Diner in the garden at night with candle light, very nice !

Wine card from the restaurant is weak, some very poor selections at very high prices! Service from the reception could be better, we asked for help with our lugguage from 1 hotel to this hotel, but it was made clear that this was our own responsability. A helping hand would be appreciated at these rates....

amazing location and superb facilities. cuisine was exceptional and staff extremely attentive and helpful

nothing

Beautiful room breakfast excellent.