Really nice hotel with amazing staff. The nice lady at the reception that left warm sandwiches in my room knowing that i will arrive late (it took me a few hours more to drive there because of the snow) needs to get a raise or to be put in charge. She's doing a great job. The hotel is rather old but it is well taken care of. Everything works, it was really clean and i received everything i needed (including bath robes for the sauna and the steam bath). It's nice and quiet, in the middle of the forest. Good parking with video surveillance. About 500 meters away by foot from Malina2 ski lift (the longest in Pamporovo) yet if you bring your own equipment it's not realistic to walk to the slopes. Win some, lose some. Decent food. Good facilities (sauna, steam bath, small indoor pool). Overall, really great value for money and a really good experience.

Wonderful nature, nice food, cosy place

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I liked the staff; I liked that it is a cosy place. A place for friends and families. It is not a luxury place; it is simple and peaceful. The swimming pool is crowded at the end of the day. The massage was good, also the sauna. The triple room was helpful for us because we were there with a child. The beds are normal, not super comfortable, but you can sleep very well.

I wish for the swimming pool to be open after 19:00, at least until 20:30.

Amasing place next to the ski slope (about 10 minutes of walking). This ski slope is the longest in Europe. The spa facilities are great, you will appreciate it after a day of skiing.

The spa facilities are closing down way too early (19:00). Also, at one day both the steam room and the sauna were closed even earlier (at 18:00).

Really beautiful location in the heart of the forest - if it's snowy when you are there, it's absolutely gorgeous. The breakfast was nice with a good choice of foods. The interior of the rooms is not the most fancy one but it was clean and comfy.

The spa/wellness center is quite small and when a group of people (let's say 6-7 people) go there it gets pretty crowded.

The stuff was very friendly and helpful especially the receptionist. The hotel is old style very warm and secluded in the forest.

The shower drain in the room was blocked

Great location Good food Facilities Polite staff

It was quiet and clean. The pool and the sauna was a reason why we choose this hotel and it was great. The water in the pool was at a good temperature for adults and children.

The fact that the employees don t speak and don t ubderstand at all English. That s why it is kmposibble to comunicate whit them. The fact that in the restaurant area and in the lobby you don t have the possibility to pay with the card and accept only cash.

the location and the facilities

the manager's attidude, the fact that there was a constant smell in the room since our arrival and there was no solution offered, the food especially for dinner

It was warm and the room was clean. The cleaning staff was really kind and smiling. The pool and SPA facilities were nice. The pool was warm and great after a day skiing. There is a billiard in the lobby bar.

It’s far from the slopes. Getting there by car is a nightmare - they don’t clean the parking from snow and you have to clean yourself if you don’t want to get your car stuck. The front desk and the manager are useless and quite rude. The food is acceptable, but most of the time it was cold. The hotel offers a shuttle service to the slopes and although we requested it for specific times to take us to and back from the slopes it refused to go back at the time requested in the last moment and we had to adjust. Front desk didn’t solve this for us and I had to call myself. They say they are not responsible for the shuttle as it’s an external service. The next day it was late by almost an hour, we had to walk 3 km to the slopes as didn’t want to wait. If you are with small children and want to ski, pick another hotel. Getting to the slopes from the hotel with a child is extreme - car, traffic and no place to park, you will waste hours in logistics. There is a kids playing zone next to the restaurant, but we couldn’t really use it as it was only open when the restaurant is, which made it impossible for our kid to play there when she was up to it. Not very recommendable for a group of friends either as everything closes at 22h and there is basically nothing to do after that. The hotel is quite apart from other places too.