The staff was very friendly and helpful, the room was spacious and with an outstanding view over the ski resort mountains. The food (breakfast and dinner) buffet was quite mediocre, could have been better for a 4-star hotel.

The spa is too small for a large hotel like this, I mean both the pool and the saunas. There were no spa towels 3 out of 4 days of our stay, no children-size wraps, not enough cups for cooler water in the spa area. Compared to other similar level hotels the spa is a disappointment. We also took a shuttle bus one from the hotel to the ski area (which is free of charge), and were hoping to get back with it in the evening, but no bus turned up according to the schedule, in none of the four stated times.

The view was excellent, also the bed was very comfortable. The spa facilities were on point. maybe the jacuzzi could use a little cleaning but otherwise they were OK. The location is comfortable and if you like to take walks in the forest it's a great starting point (as long as you have a car).

The walls aren't very soundproof - you can hear almost anything going on next to or above you. Also the prices in the restaurant were over the roof, at least the food was very tasty but veeeeeery overpriced (which it's normal for Pamporovo so I can't complain. :) )

A relatively nice hotel putting the effort to be a good one. Staff is friendly and helpful and the common areas are nice with lots of stuff to do in the hotel.

Door frames falling apart, squeaky doors and hearing people in the next room like they are in yours were my main issues with the rooms. Staff not paying much attention for many issues arising around breakfast was noticeable and apart from that restaurant is so so. Having the children play room entrance right next to a flight of stairs going steeply down is a potential accident that obviously needs to be reviewed by somebody who has children running around most of the time.

I enjoyed the view, the place and the balcony. I liked that the sauna and steam bath were quite hot and that the staff readily accommodated our bikes at the ski wardrobe. I liked that they have honey on the comb at breakfast.

The gym opens at 10:00. The lobby bar has no bartender, so each time you need something, you need to go and ask the front desk. The balconies do not have an adequate separation between each other and the noise from the pipes is too loud. You can hear it while in bed. They do not have sustainability policies. Plastic water bottles as welcome drink at the room, single use soap, shampoo and all that.

Excellent view towards the mountain. The massage in the spa was very good. The chapel in the lobby is very cute and provides solitude. The staff was very polite and helpful. Convenient parking in front of the hotel.

The room was rather small. No good variety of tee in the room. No variety of TV programmes. No big variety of dishes in the restaurant for dinner of free consumption.

This was one of the best experiences we had for the last couple of years. On the 2nd night we had a noisy neighbors and Borislav and his collage arranged a flat instead of room immediately and free of charge.On the top of that we had a bottle of champagne and boul of fruits when they realized I had a birthday that day.Amazing people, rearly available in the current time.The hotel has brand new spa and all looks pretty comfy overall. Highlly recommended and will visit again!

The panorama bar on the top of the hotel did not work and would be absolutely great if next year is open as it looks great place to visit.

Great views from room and hotel location was convenient.

However, hot water not always available on last floor, would sometimes need to wait 15-20 minutes for hot water.

The hotel is located in the centre of the original resort area. It is a short walk to the Rodopi Speciality restaurant (best in Pamporovo) or Chevermeto (if it is open). Very helpful and friendly staff at reception and in the lobby bar which, unusually for a 4-star hotel, had Bulgarian beer - hooray!

We tried the hotel's "Bulgarian Village" traditional restaurant. The service and the wine were both terrible. Perhaps it is different when staying in season.

Great spa facilities Good breakfast Very friendly staff Beautiful styling Very comfortable bed

We came off season, so some of the facilities were not available: the first day there were no yowels at the spa and the jacuzzi didnt work. The second day they fixed it per our request The hotel feels like in the middle of nowhere, because it was not the season so most of the restaurants were closed

1. Very clean and tidy rooms, good smell. 2. Very comfortable beds, good for your back and relax. 3. Amazing, varied breakfast and restaurant as well. 4. Good location. 5. Polite, professional personal 6. Good spa! 7. Good view from the room! 8. Wonderful place.

Broken lock in bathroom.