The location is just perfect - in the middle of the forest! amazing atmosphere, air, view! The complex upgraded us and we received an apartment, (THANK YOU VERY MUCH for this gesture) which was big, clean and comfortable - equipped with all the needed stuff if you want to prepare your food locally. The internet connectivity was fine. The cable TV was in place. The furniture was very comfortable. We had a perfect time spent there and will recommend the complex to all my friends. Another positive criterion is the location - you have a lot of places around to visit, so take the longest vacation.

In our deal was included a breakfast and in our opinion it was a bit disappointing. The same I would say about the dinner, which we ordered at the place and paid additionally. Another point is that if you are there in cold weather there are no heating appliances in the apartment. The oven was missing in the kitchen. I am sure that the owner can fix these small issues and improve the environment.

The hotel has excellent location, for skiers...of course if there is snow on the mountain :) The distance to the ski center "Studenetc" is 10-15min walk, but you should walk uphill, or going downhill to "Ski Center1" on start base of the ski-lift, also around 15min walk. For skiers its easy, if there is snow on the mountain, you can ski to the lift and ski to door too. This hotel is worth the money. We had half board, nice warm food, not a lot of variety but enough for all. The staff at the restaurant were very kind and polite. The room was comfortable, big enough for 4 member family.

The beds in the room were very uncomfortable and very hard for sleeping. We had to get an additional heater, since it wasn't warm enough, but not that cold. The reception staff was not very collaborative, as the rest of the staff. The Wi-Fi signal was poor

It was beyond spacious with a great view of Snezhanka tower. The kitchen had all facitilties for cooking, like an appartment reaally, not a hotel. However we paid for dinner (only 13 euross) so its a great deal considered Pamporovo restaurants are pretty expensive. Also you cn pay for one dinner/two or more, so you are free to go to other hotels for more. I likes the spaciousness, would go there again definitely Stuff was very friendly, especially the woman of the bar

The spa was not working due to technical issues (at all), until 14th of March, which was inconvenient becqause they didnt text us in advance. However, we forgot our swimsuits so it was not too bad. Pamporovo in general, looked pretty empty in that time of the year *March. However, is worth a visit and would go again in january

Absolutely fantastic stay. We've stayed previously at the Green Life Apart hotel and the Castle, however this time it was special as we've had the most comfortable and warm apartment, conveniently located next to the lift, so no need to climb up or down the stairs with the large suitcase. Reception and housekeeping staff were as usually very friendly and accommodated our request not to disturb our little cat throughout the day whilst we were skiing. Thank you so much!

The quality of the coffee in the breakfast room would be really nice to improve! Otherwise everything else was fine!

Room was very clean upon arrival. 24 hour reception desk was always helpful. Sauna and spa area was incredible. Balcony was a nice addition to the room Close to a mini supermarket that sold nearly everything - ideal for quick trips for snacks and drinks.

One of the cupboard was falling off its hinges which gave a slightly run down feel. Restaurant on site was a little disappointing. Walk from the property to the actual ski resort is a steep uphill walk - very tiring!

Value for money. You get a fully equipped kitchen with your room. It’s like a studio flat actually. There are some spa facilities you can use. Proper shower unlike everywhere else in Bulgaria. Receptionist tried to help me finding somewhere to buy food late at night.

Some aged facilities e.g. rusty shower elements. Receptionist comes across like she is quitting the job tomorrow. Clearly doesn’t want to talk and just forces herself to smile. However she did try to help me finding open restaurants late at night.

The location of the hotel is pretty close to everything, especially when it comes to skiing - 5 min away. There is a very cozy restaurant across the street in case you are hungry since the hotel does not have a restaurant. However ,the breakfast included was tasty and there was a lot of variety.

Apartmant was very specious. When there is enough snow it is ski in ski out. Breakfast was very decent.

Lot of light bulbs were not working. One out of 2 spots on stowe did not work. Internet is far from ideal.

cheap price, convenient, but not excellent location. Breakfast was good, room acceptable. if you want a cheap stay, it works. But its not a place to hang around too much

The lounge area is actually a hallway with 4 sofas, which closes after 10pm. Restaurant is in the basement, so not actually a place to hang around, but more like to have a quick bite and leave.

Good value for the money. A delicious dinner was provided, included in the price. Not far from the ski zone - about 500m walk up to the lift. The apartment had a good heating and a nice view to Snezhanka tower.

The road to the hotel was not cleaned from the snow and the parking is on the street-not obvious to find a space if you have to move the car.