Superb location, impeccably clean and perfect place to stay in Plovdiv. Staff were friendly and efficient and went way above to please. Front desk, restaurant and room staff were great at their jobs and made us feel welcome. Gluten free options for breakfast as well! The ratings on this hotel are well deserved.

Honestly, hard to find fault with anything. Would not hesitate to make this our first choice when we return someday for another visit.

location, organising transport for us and helpfulness of Stefan and Maria

not the hotel's responsibility but noisy revellers nearby outside enjoying Saturday night until 0400 on Sunday morning

Location: We loved the location in the old town. The surrounding area was beautiful and peaceful and it was just a short walk to Kapana (for the bars and restaurants) and the main sights of Plovdiv. Room: Double Room with Balcony was spacious, comfortable and well soundproofed. Although we were facing the street, we couldn't hear any outside noise. Service: Konstantin was very helpful throughout our stay and managed to book us a very specific tour to visit Buzludzha, which was the highlight of our trip to Bulgaria. He also helped us with bus schedules and arranged for us to have an earlier breakfast on the day of our tour. The lady in charge of breakfast (we didn't get her name) was also very helpful and accommodating. Breakfast: Breakfast was excellent with a wide selection of sweet and savoury items available. Overall: We loved our stay and would definitely stay here again if visiting Plovdiv.

Beautiful hotel with a nice courtyard. The room was spacious with a lot of surface top to place our luggage and small things, which is super helpful. This room by far provides the most extensive storage space and surface top comparing to all other hotels we stayed. The room is super clean and very new. The bathroom is very big, clean, and new, very impressive. The breakfast was good too, many options. We are also grateful that the front desk looked after our luggage for after checking. They helped us call a taxi to take us to the train station. Excellent service and staff!

Nothing!

The room was lovely, I had the standard room and it was spacious enough for me. Breakfast had a bit of everything and was nice and fresh. The location i could not recommend enough. it is minutes from the high street and also right next to the Old Town which is stunning!

Only thing I will nitpick is staying on the ground floor rooms can be slightly loud in the mornings as everyone passes to go out the front so i would request to be higher up next time.

The rooms and facilities were clean, the breakfast were of a very high standard, the location was perfect. In walking distance to everything. And the service provided was exceptional. We made a mistake which meant we had to check out very early in the morning - a mistake we found out about at 9pm the night before. So we called them and they went out of their way to help us out so that we could check out before the reception opened - among other things - i.e. we forgot a small bag which they then sent to us, where we only had to pay the shipping cost of measly 10 BGN. We were of course very thankfull and their response were simply - “No worries, the most important thing is that you have a fantastic stay”. - Fantastic service and we had a wonderfull stay at Old HillHouse Plovdiv.

There is nothing which did not meet expectations.

This is the second time I've stayed here on business and the second time I've left a happy customer. It is a very clean guest house, the sheets were spotless. The location is very central, the Wi-Fi is great and allows you to do your work without a problem, and the room I was in had a smart TV with streaming services and paid-for sports channels, which was great for a Real Madrid fan such as myself. Last, but not least, the breakfast is very satisfactory.

Nothing really, it's a reasonably priced place to stay with polite staff.

Beautiful house close to all Plovdiv’s attractions. Quiet and very comfortable room, would happily stay there again.

Breakfast could be better, more fresh products.

The location was magnificent. The room was more than I expected; large, exceptionally clean, fresh air, view of city, ground floor as requested, fantastic breakfast, competent, friendly, and extremely helpful staff! Couldn’t ask for more.

I requested ground floor so had absolutely no issue noise of other guests coming and going. There even was a sign put up by hotel about noise level; but some guests are just not polite and considerate of others. No fault of Hillhouse!

Breakfast was excellent, large selection of fruit, eggs, meats, grains/cereal and juice. Location is excellent for visiting both the old town and Kapana districts, just 5 - 10 minute walk to each. Staff was very friendly and helpful.

Difficult to find actual hotel due to short narrow twisty streets. Used Waze app to drive from Sophia which got us to within a mile of hotel but then it gave wrong location. Google maps similarly led us on a convoluted walking route from our car. Hotel staff came to our rescue and helped us navigate proper streets.