When we arrived we were greeted with the most amazing service and this continued throughout our stay. They always welcomed us with a fresh fragrent towel, water and a smile. Our rooms were beautiful, spacious and very clean with super comfortable beds. They had large balconies with view at the pool and garden. The hotel is situated in a quiet area not too far from downtown. Max 4-5 min with a tuktuk. Hotel looks well decorated and clean. The pool and garden inside the hotel are also very well maintained. A la carte breakfast was excellent especially the cappucinos. All the staff were helpfull, attentive and friendly especially miss Chhorvy of the reception desk. We really loved our time at Khmer Mansion Residence and we will come again for sure when we're back in Siem Reap. We were sorry that we had to leave after 5 days, because we had an incredible stay at the Khmer Mansion Residence. Really wished we could have stayed longer. We recommend this hotel to everyone!

Nothing

Rooms are spacious and clean. Beautiful bathtub and powerful hot shower. Restaurant reasonably priced and good selection. They even accommodated me being vegan. Good breakfast selection. Swim up pool bar with happy hour cocktails. Very attentive staff (Phat, David, Tom, Reaksa). Pool area very pretty and well kept (towels provided on sun loungers). The best part was the staff. Every single person knew your name and greeted you warmly. We were given cold towels and water when returning from a hot day out. Reception (Luna, Moon, September and Romeo) organised any trips or a remork (with Mr Vichea) into pub street with no bother. Rooms cleaned with fresh flowers and messages left on the bed. It was our wedding anniversary while we were there and they even organised a cake. Also provided with a complimentary 4 course dinner as part of our stay.

Hotel slightly out of the way down a dingy concrete drain road so easily missed from the outside, and not great if you like to take a walk locally as not much about. Pub street doable on foot but in the heat a remork was easier. Rooms did not have a lot of drawer space for clothing if you wanted to unpack. This may not be an issue for shorter stays but we stayed for 2 weeks.

Copied from my Google review: More than happy to add to the 5* reviews here, incredible stay (although several small areas for improvement: WiFi suboptimal, room card failure x5, no gym air conditioning). But you cannot give below 5* when the staff operate on such a high level. Respectful and helpful at all times, and I loved how they allowed their wonderful personalities to shine through whilst maintaining a high quality, personalised derived throughout my 6 day stay. A distance from the main town but the hotel offers 1-way courtesy tuktuk transport. There is also excellent coffee (Quinn), pizza (Claudio), laundry (18 laundry) and running (Neelka way) in the area.

Fantastic staff, especially Romeo, David, Jenny, Thoerum Kry (hope I spelled correctly). They are always willing to go the extra mile on any of our requests. It was amazing that they could remember our names. All the staff, from reception to housekeeping, greet guests with big smiles. Whenever we returned from all the walking in the hot sun, the staff at the reception came out immediately to pass us cold towels and cold water. On the day that we left early to watch sunrise, the hotel packed breakfast boxes for us. The room is spacious and comfortable. This is the first hotel that I slept through the night even on the very first night. The pool is not big but good enough to chill out after all the walking. We had dinner by the pool-side with traditional dance performance. It was a great experience and I would recommend that. And the location of the hotel is perfect too. It's in a quiet neighbourhood but close enough to Pub Street (10-15 mins walk). We walked back to the hotel every night from the city centre.

The only complaint is that the air-con in the room seems to be quite weak but perhaps due to the really hot weather at that time. It was 40 degrees during the day. Air-con in Siem Reap seems to be weak in general, regardless of restaurant, spa or hotel.

We stayed in a deluxe triple room on the 3rd floor over looking the pool. The room was very clean, beds extremely comfortable, air conditioning quiet and super cool and the room was very quiet overall. The location is far enough out of the center in a peaceful area but just a three minute remork-motor ride or 15 minute walk back into the center. The staff were incredibly gracious and helpful (a big shout out to Luna) which felt like home from home. The pool was extremely clean with a bar at the end, and the breakfast was the BEST! Would definitely stay here again if we came back to Siem Reap.

The only possible area of improvement, and a very small improvement, would be to have better lighting in the bathroom.

All of the staff were amazing however Kak Seanghau deserves special praise. From my arrival to my departure she made me feel as if I was very special and my experiences matched. Food was amazing, ambiance etc but it was the whole vibe of every single staff member that made my stay so enjoyable. Nothing was a bother, everyone just wanted me to have the best stay, time, service etc. Wonderfully it was done in such a natural way none of it felt contrived and for me that was amazing. Seriously there is nothing I can fault. Lastly a big thanks to my guide Vichai & tuktuk driver Mr Moun. My 2 days exploring the temples exceeded all expectations.

Nothing

This hotel is very well run by professional management with staff who have had excellent training and guidance It seems to be a homogeneous team of people, who all know their job and do it competently and show a genuine interest in customer satisfaction The hotel is not new but has been very well maintained and presented with big spacious rooms It is a little bit out of the way, which in my opinion is a good thing, for a quieter neighbourhood, but still a comfortable walk to Pub Street and all it has to offer. The chef and crew deserves real praise for the quality of food and service, especially for the banquet served at the Traditional Performance Dinner A huge thank you to Luna, September, William and all the smiling staff who made my stay so memorable. I will definitely return ! Regards Peter D

Not a thing to complain about

There are some great hotels in the area, but the team and the Khmer Mansion Residence provided a superior service! From the moment you arrive, they make you feel welcome with a welcome drink and cold towels to freshen up. They call you by your name and ensure every request is met! They truly know how to make an impression! The staff at the reception, Luna, Jenny, and Romeo, made my stay memorable by constantly asking how my day was and recommending foods to try and even teaching me some local words! The restaurant is also very good!! I took the sunrise tour to visit Angkor Wat, they departed at 4:30 am (before the breakfast was served) but they were kind enough to pack breakfast to go!! This is THE BEST way to experience the wonderful temples of Angkor. The rooms are quite spacious, clean and comfortable. The location is not far from Pub Street (via tuk tuk). I felt safe all the time here! The checkout experience was very nice! I will remember this trip for many years! I totally recommend this hotel to anyone looking for excellent service!

Wi-Fi could be better in the rooms but it was great!

The hotel seems to be in an unlikely location, but close to the Old Market and Pub Street. Otherwise, everything is amazing from the moment you arrive and are greeted with ice cold towels and water. The staff all spoke English and were unbelievably attentive and were 100% focused on the guest experience. They tried to anticipate our needs before we did, and were incredibly helpful with each request, including helping us figure out how to get the bus back to Phnom Penh when I had messed something up on our reservation. We didn't get to try the clean, beautiful pool, but the buffet breakfast was really impressive with an egg station, pastries, meats, hot and cold food selections and about 12 kinds of juice. The dining room also served excellent lunch and dinner, and the restaurant staff/chef went out of their way to make sure everything was just right. The room was large, with a large bathroom featuring a separate toilet stall, a large stand up shower AND a large soaking tub. The beds had our names spelled out in sugar cane when we arrived and the manager had even left a complimentary bottle of wine. This place would have been $700-$1000 / night where I live in the US. Incredible value.

There were so many light switches, it was like a game to figure out how to turn specific lights on and then turn them all off at night.

We had the most incredible time at this beautiful hotel. The staff were so friendly and kind. We were upgraded and loved the complimentary treats. The room was absolutely beautiful and suited 3 friends perfectly. The swim up bar was wonderful with happy hour. Breakfast was delicious and the staff so attentive making sure they know what coffee you like. You can order lattes, hot chocolate etc. The cultural evening was very good too. I would highly recommend this hotel and would definitely return.

Nothing at all. Absolutely perfect!