Service service service! This is a small locally owned hotel with just 9 rooms. The property offers spacious rooms and a quiet atmosphere with proximity to the town area for excitement as needed. The staff was amazing and consistently attentive and ready to service in whatever is needed or requested. The manager, Renna Sy, is super sweet and humble. He leads in the heart of serving while being kind enough to let me ask 1000 questions about the hotel, the area as well as his own personal life. There were other team members who were amazing as well, like Sothay (So-Tee), Noch, Nith, and others whose name I failed to get before leaving. They offer comp pickup from the airport (which is 1 hour away), welcome drinks (and not only at initial arrival), but in room snacks and drinks that refreshed daily, cool washrag for your face at arrival. Just about the entire staff welcomes you on arrival with fresh juice, and the service just builds from there. They also have organic products in the bathroom for use that they have made available for sale at the front desk at very inexpensive prices. If you are coming to Cambodia, especially to visit Angkor Wat, you must must must stay here. The service alone is well worth the visit. As with the entire experience of Cambodia, if you only come to see stuff, you'll miss the entire experience. What makes Cambodia a place to come to aren't ancient ruins, but hearing the stories of the people that walked in history and connecting them into the eyes of the individual people that stand in front of you as you enter into Shintana Saya. Our opportunity to be here tied all the pieces together to make Cambodia a standing destination on our travel list. Sidebar: I don't have many pics since I did videos instead, but you can find those online.

Everything was great. Leave your expectations country at home..and come experience Shintana Saya.

Our stay at Shintana was seamless and wonderful from start to finish, from the lovely driver who was waiting to collect us from the airport with fresh coconuts to drink being greeted at the hotel by the owner and the staff helping us with all our touristy bookings and transport throughout our stay. The hotel is beautifully designed, very clean and comfortable and the staff were exceptional and attentive. As a small, boutique hotel it was very quiet and peaceful and there was always a sun lounge available by the beautiful pool when we wanted one. The bedroom configuration of two queen beds suited our family perfectly and was spacious and modern and very clean. The restaurant was very good - we ate most of our meals there - I especially liked the Siem Reap Fried Rice. We were given a complimentary massage which was beautiful and just what we needed after a long day out walking and climbing around temple ruins. Angkor Wat and surrounding temples were amazing and a very short drive from the hotel. It was the staff who made the stay really special. I would definitely stay again!

The silence, service, hospitality we were pampered. We extended our 5 days stay to 7 days. We had a complimentary airport pickup with a welcome Welcome drink and cold towel upon arrival. Complimentary fruit platter every day, Complimentary evening coffee everyday. Housekeeping was at its best. Welcome drink and fruits not only at the first arrival but also on our return from everyday sightseeing at the entrance. What an amazing stay. They had their own tuck tuck and cars at the best price with free water and cold towels during visits. Thank you Shintana.

There is nothing to complain about we had an amazing stay. The staff were very humble and polite.

The staff were super-friendly and helpful. The hotel chauffeur greeted me at the airport with my name displayed clearly so I could recognise my driver. He carried my luggage to the waiting area, while he went to get the car. When seated in the car, he gave me a refreshing cold towel to use, then a coconut to drink. The driving was safe and comfortable. It seemed all the staff at the hotel (6 on the day) came out to greet me on arrival, standing 3 each on my right and left sides to form a corridor. This felt very special. Wish I had recorded this because I haven't seen this at other hotels. My main reason for going to Siem Reap was to see Angkor Wat, but there were other monuments to see, and the hotel manager was extremely helpful and took his time to work out a plan for the few days I was there, to maximise the use of my time. All the costs (transport, tour guide, park pass) were immediately known. All the food and drink in the room was complimentary. The welcoming inclusions in the room even had a bottle of wine, and three trays of freshly cut fruit. Room cleaning seemed to occur a few times a day! The room was clean as were all hotel amenities. My booking included breakfast, which was by the menu but I could keep ordering as much as I wanted without extra charge. Staff were always courteous. They said goodbye to me every time I left the hotel, and every time I returned multiple staff came out to greet me and welcome me back with a nice drink (with ice) and a few pieces of fruit. The farewell when I checked out was just as special as when I first arrived. The hotel is not near the busy touristy area of town and the area was peaceful. However, transport is easily called by the hotel and the wait was never longer than 5-10 minutes. The hotel tuk tuk (rickshaw) was free to get to the city centre, but they charged USD3 for the return. If you are familiar with using Grab, you could save a little by booking the return with Grab.

The hotel may not have all the amenities of larger hotels, but what they did have were of high quality. The service itself was better than the larger hotels I stayed at previously.

We had the most amazing stay! Shintana Saya is a small boutique hotel that is focused on your experience; their incredible staff paid attention to every detail. The place is beautiful and exceptionally clean, the restaurant serves up amazing dishes at a decent price, the beds were beyond comfortable, the treats and turndown service never disappointed, and the massages were fantastic, too. All the employees work very hard to give the best experience to each guest. They provide free laundry service plus the tuk tuk service meant we never had to haggle over pick ups and drop offs which was nice. I've never had so many people call me and my whole family by name. Non stop comfort and care from start to finish.

Not a thing. Stay at this hotel!!

Great treatment, starting with airport pickup, complete with a warm towel and a fresh coconut and a very nice driver. Lovely staff who greeted me by name every time I came to the front office. I organised a very last minute trip to Angkor Wat and they organised a guide and tuktuk for me. Spotlessly clean pool, really nice to cool off a bit during the hot day. I was sitting by the poolside reading on my last day and a staff member brought me a refreshing juice and some spring rolls unprompted. The location was perfect for me, right in between Siem Reap town and the Angkor temple complex. Tuktuk into the town was available for free from the hotel any time, and trip back only cost 3USD. Food at the restaurant was delicious - I had the fish amok twice. Lovely room with a big bath and great shower. My flight wasn't until very late in the evening and they mentioned that they would give me late checkout. I was expecting that to mean 2pm (which I would have been happy with) but they let me use my room right up until I left to go to the airport, which was really appreciated and gave me more time to relax and enjoy the hotel. Definitely would come back! Thank you to all the staff for such lovely treatment and such a nice relaxing stay 🙏

Nothing to fault it. The location is a little outside the town so if you really wanted to be in the middle of the action maybe it wouldn't work, but it is only 10 mins by tuktuk anyway, so even that isn't a big deal.

Spacious beautiful immaculate rooms. Great hospitality at every encounter from staff and owner David. Breakfast was included and was excellent. The swimming pool was set in a green oasis of calm. Our children loved the space that they only wanted to et at teh hotel restaurant for dinner which had a good choice of food that was tasty, well prepared and met our differing food choices. WE arranged our tourguide through the hotel. Mr Chamrong who was allocated to us with Chappa the driver were very good and I would highly recommend them both. Well Done.

Everything, from the pickup from airport with fresh coconut, to the amazing room with fruits refilled, to the 60min massage everyday. I loved the room, spacious, calm, clean. I was there for work I needed impeccable internet and I got it, it never failed. It's the best internet I experienced during my whole stay in Cambodia. Food was great in the restaurant, staff super friendly, nice pool. Very peaceful, small heaven on earth. Location is not walkable to the city but tuktuk available and for free to go to the city. We really felt taken care of and appreciated. Really recommend this place

Nothing

The staff is very caring and helpful. They can organise everything for you (transport and tickets) as well as give helpful advice on the locations you want to visit. The facilities are amazing! The breakfast offers some variety, and you will not stay hungry anyway.

The only thing that we found weird about the room is the mirror that looks like a door to another room. Putting it in a frame could help this feeling go away. Secondly, having a shower head would make having the bathtub more enjoyable. Apart from these, everything was perfect!

Outstanding compound with swimming pool and lots of green, close to Angkor sights and secluded from noise and dirt of Siem Reap. Very friendly and attentive staff, offering complimentary treats and drinks, anticipating and actively learning our preferences (certain juice, fruit etc.). We very much appreciated the extended checkout time (after our request) to 16:00h so we could shower after sightseeing and before our flight. Ideal for relaxed sightseeing of Angkor and surroundings. We would definitely stay there again.

Construction works in next room during last two days lead to air pollution in our room (but no noise, no ongoing works in our presence). Breakfast quality was quite basic, could easily be improved. Minor imperfections like little shower leak and impractical parasols.