Sometimes it’s the big things, sometimes it’s the small things and rarely you find both. Beautiful facilities, clean fresh beautiful room, and lots to do. The staff were the kindest most attentive customer service people I have seen in years. The bed was clean and so comfortable, pillows were great, they offer makeup wipes and shoe wipes, and have little mints beside your bed . There’s robes in your room and they are more sustainable with shampoo, conditioner, and body cream bottles attached to the wall that are easy to dispense. The view is breath taking and the room was so quiet. I’m sure there’s more details I am forgetting to mention but I can’t express how nice of a time we had. I definitely would return! It’s the best hotel experience I’ve had in years!!

Nothing

We like the location for this hotel. Not far from many things we needed to have access too. Having the casino attached it a great Plus as we don't have to drive anywhere to have a fun evening. The pool and hot tub are a huge plus too. Felt like a mini vacation for us. This is the second time we have stayed here and we like coming here for a weekend get away. The food is great at the casino buffet and the live entertainment on the stage about the bar in casino is great.

There was nothing that I could say bad about this hotel and casino. Just not a fan of the smoking in there but I do realize it is allowed.

I had booked this because the rooms were much larger than other hotels close by for the same price. I was not disappointed! I rented a room to get ready for my wedding so there was bridesmaids and make up artists etc. and we had a ton of space. The soaker tub was amazing. And the bed was very comfortable.

The living room furniture was actually quite uncomfortable. You could tell it was cheap stuff that wasn’t necessarily there for comfort. There was no microwave in the suite, but there was one in the lobby to use. Since we had hairstylists and make up, artists coming and going, it was difficult that no one’s allowed to go up the elevator without a key, but the front desk was accommodating and giving keys to all of them. (I know that many properties are like that).

Our renovated room was gorgeous!! Very clean and great water pressure. The staff were wonderful . When the price is right , this is my go to hotel when I come to calgary

Some other hotel patrons. Despite the hotel being exceptional , there always seems to be a few loud people in the hotel that party all night and are obnoxious throughout the evening coming in and out of the room constantly and having no concern for anyone but themselves

I had mentioned to the person via email that it was our anniversary and that's why we were there. They went above and beyond by bringing some chocolates and macaroons as well as a small bottle of wine to our room for us to start our weekend! So thoughtful

It was -30 to -40 that weekend. It would be nice if the hotel had plugs in the parking lot so patrons of the hotel could plug in their vehicles to keep the block heater warm, BUT at least they had a staff member with a battery charger helping boost everyone's vehicles in the morning!

Rooms were a nice size. The staff at the doors are so friendly.

The room felt just a little bit rundown - I think it needs a super detailed clean and some things would benefit from a bit of a refresh. While it was “clean”, you could tell some of the heavier cleaning was due (scrubbing grout, washing walls)… and the a/c was REALLY loud. But housekeeping was really nice and they did a good job with the daily cleaning,

The room was amazing! So clean, big room and comfortable beds. Casino connected to the hotel and they had a band at the bar. Food at the whole resort was unreal, so good! All the staff were so friendly and helpful with everything. The outdoor hot tub was great and the pool was the perfect temperature and even felt like a steam room in there. We will always stay at this hotel anytime we come back.

Nothing we didn't like

Room was clean comfy bed. Cant speak highly enough of the maids. Had the pad thai one night was amazing! Margaritas at blaze were off the hook!!

We had a room rate for all of us staying... I had so much trouble trying to book a room through the Grey eagle, that i ended up booking through booking.com for two nights. Upon arrival i was told that the room is only for one night after several minutes of discussion, i said whatever went to my room then received a call from the front desk that indeed ibhad it for two nights. Upgraded to premium king... i have stayed several times in the regular king, was no value in upgrading at all.

We had an absolutely amazing time at the Grey Eagle. This was our first stay and we booked the room for my husband’s birthday. Not only was the room very well appointed, clean and comfortable, but they also brought some beautiful (and delicious) chocolates, a lovely hand written card, and a bottle of wine to our room. The pool and hot tub were also great and very clean. Service was amazing, we’ll definitely be back again!

Everything was wonderful!

Receptionist staff all very helpful

Room 636; Presidential Suite. No turn down service, no fresh cream for coffee, no pull out couch, shower repairs make it look worn down. Lobby; Concession Stand, difficult and too timely to set up account. Pointless, you don’t need my personal information so I can buy some milk for coffee. Also, your ATM machine has never worked while I have stayed there. I always get told to use the one in the Casino. Seems like a scam to get customers into the casino.