I liked the hotel. Its location was easy to reach from almost everywhere, and the room was big and clean. The view of downtown Edmonton was beautiful.

The amount of toiletries was not enough for two people. They only put one shampoo and conditioner, and it was hard to reach them and ask for it. Although the location was perfect, the number of homeless individuals made us feel unsafe even when we were outside the hotel doors for a second. They have to make their security more secure by having more security staff.

The room was pretty clean and standard. Beds were soft and comfortable but too soft for my partner. Luckily there was a chaise he could crash on. Options for different levels of housekeeping was nice. We had our DND sign up all weekend but they still gave us supplies when needed. Nice view of downtown and very close to all amenities. Restaurant was nice as well.

Parking is $30 a day and it doesn't mention that upfront. Someone in the checkout line mentioned this and got it waived, but they do have signs at the front desk and you have to give a plate at check-in. Rough crowd on the street front. No windows that open for air flow, not even a crack. TV had very limited channels and no "guide" channel. No fan in the bathroom. You need a key card to get up the elevators or onto the floors on stairwell, and the card readers weren't always reliable.

Let me start by saying I am NEVER impressed by hotels. I always feel like they are terrible value for the money. However, this was not the case here; Our stay was wonderful! We mentioned that we were celebrating our anniversary when we booked and upon check in they wished us a happy anniversary and presented up with 2 $10 vouchers to use at the Chop Steakhouse located in the lobby. This was perfect as we were planning to eat there before heading to the comedy show we had tickets for. Our room was huge. Nice and cool with the AC. A great view from the 16th floor. The beds were decent and spacious. And the water pressure in the shower and from the sink were impressive. After our comedy show it was late and heading back to the hotel we didn't find a convenience store to grab some Bottled water at. We were going to use uber eats or skip the dishes to have some delivered but it was quoting a 45 minute delivery time for one app and no drivers available for the other. We called downstairs to ask if they sold Bottled water and they let us know they provide complimentary Bottled water to all guests! Fantastic! I headed downstairs and requested 4 bottles and they were ICE COLD! As a self proclaimed water addict/snob this was such a treat considering we couldn't find water anywhere else at that late hour and we were quite parched! We visited the pool early the next morning before checkout and we're again pleasantly surprised. While the pool and hot tub were truly nothing fancy it came with a lovely view of downtown from the 26th floor. They also had lovely loungers! Not your typical ugly plastic ones either! Overall, our stay far surpassed my expectations! We were super close to our event, our supper was right downstairs, complimentary Bottled water really sealed the deal for me and to top it off the room was an absolute steal of a deal especially being the night of an event at rogers place which is literally right across the street.

Absolutely nothing. It was all fantastic!!

The large open rooms with sunlight throughout the day shining in. 2 large queen beds that were extremely comfortable.

The fridge running all night in the cupboard, where it was becoming very hot and the motor struggling. Looked like I wasn't the only person who turned it off. When I pulled the cupboard away from the wall to plug back in before leaving, found many old tomatoes that had not been picked up by previous guests. - When the reverse cycle unit was off during the night it was still blowing warm air and we would wake up in a sweat about 2am.

Rooms are large, well furnished, although would prefer more traditional furnishings, than a one-armed chaise lounge chair/sofa. Everything worked, shower was great, thermostat easy to understand and control, and the bed was comfortable.

I prefer a down pillow. The pillows at the Sandman are large and chunky, and don’t provide good support. Having one or two down pillows in the closet as an option would be great. I think there are more comfortable synthetic pillows that mimic down pillows. I put out the tag for room service on the 2nd of 3 days but did not receive any service. We had trouble finding the restaurant for breakfast. The notices were there but not obvious from the hallway. A notice outside the entrance door would have been helpful.

Location - Easy to find the hotel by driving and nice accessibility to the city attractions. Coziness - Clean and cozy room. Facilities - I loved the gym and pool

Breakfast was not included, so I had to pay extra. It's not a big deal, but it would be better if it was included. The coffees in the room were like tea bags. I personally prefer keurig pods because of convenience. But the coffee was not bad. Underground parking lot accessibility was a little bit bothering. I felt like I had to detour to go to my vehicle every time through the lobby. (It is not the hotel's fault. It is due to the initial design of the building) But don't get me wrong, the overall experience, I'm satisfied with the hotel.

location was excellent. close to transit and walking distance to Rogers place and many Restaurants.

Our check in time was 3 pm and we arrived at 5:45 due to traffic coming from Calgary. We were informed that our room was still not ready due to a late check out. we had a concert at 7pm. The first front desk staff was extremely rude and didnt seem to care or want to help. after a half hour wait we spoke to the other desk agent who was very helpful, called the cleaning staff and our room was ready 5 minutes later.

Great location for going to a hockey game at rogers centre - no need to even to outside - room was spacious and comfortable loved that chop steakhouse is located in hotel for a nightcap

rooms need a bit of updating - we could see that bathroom doors needed a painting but looked like they just refreshed around the handle in a different colour - also bed was sagging to middle - we selected a king size bed but both of us kept falling into the middle of the bed

Overall, the room was comfortable. I liked the firmness and cleanliness of the bed, and appreciated the features of the room such as the refrigerator and the coffee maker. I needed help with a couple of items, and staff was extremely responsive and supportive.

The lamps in the room should be replaced very soon. Some of the switches were broken which meant that you had to use the strings attached to the lamps. These did not work well. The chair at the desk was also a bit worn out. The room I had would love to be refreshed :)

Location location and location! Room was in the top floor (almost) so I can see downtown crowds☺️. I stayed there just to watch Oilers party for Stanley Cup. Would be great experience if they won unfortunately not for this year.

A bit disappointed with parking. I didn’t see the notes that hotel guests must check in to hotel reception for parking,so I paid in the machine instead and must leave early morning😏. Hotel can’t help with that due to two different company. In the future they must be able to accommodate about it.