The front desk staff were very helpful and pleasant to deal with. We got great route instructions after getting a little lost downtown. We loved the pool and surrounds….so bright and clean. The natural light was delightful. Our room was large and comfortable, especially the beds. The breakfast was delicious and ample….the teenagers loved the menu selections and especially enjoyed the coffee dispenser. Staff were efficient, pleasant and helpful.

It would be good to have instructions for the television and streaming device. We also noticed some design flaws that could be corrected. The exterior door dents the folding closet door if both are opened at the same time. And if the towel hook on the back of the bathroom door could be raised or lowered it would stop denting the shower curtain rod. I saw one silverfish insect which I understand can be a problem in damp spaces but persistent attention to eliminating them is still possible.

Nice hotel with pleasant staff and a convenient location

The entrance to the hotel is odd but no doubt dictated by the city. For whatever reason, it is on a curve that hides oncoming traffic on a busy street The hotel is adjacent to a very large commercial retail area but other than traffic on the surrounding streets it is very quiet The breakfast room has a fancy coffee machine that makes espresso etc. Very appreciated, but it takes a long time to make each drink so there is a constant queue at breakfast. A second machine would be a great addition

One of the things that I really liked about this hotel was the fact that there was always fresh, free coffee available in the lobby. It was a nice touch and definitely helped to start the day off right. The rooms have been recently renovated, and I must say, they are extremely comfortable. The bed was cozy, and the overall ambiance of the room was very inviting. It was clear that the hotel had put in some effort to ensure that guests have a comfortable and enjoyable stay. While the included breakfast was decent, one thing to note is that the hotel tends to get busy, especially when it's fully booked. This can make the breakfast area quite crowded, and it may take some time to find a table. However, given that the hotel is often in high demand, it's not surprising that it can get a little busy at times.

I would suggest adding another waffle maker as a suggestion. Other than that, I found the hotel to be a great value and a comfortable place to rest during your long journey.

The location was great! There is a sitting area in the grass outsde the hotel which allowed us to have our coffee in fresh summer air. The Breakfast is a hot breakfast with everything you could want. The facilities were all clean. We even did laundry and that went well as well. It is across the street from Walmart, Marshalls, Dollarama and the most concentrated place with restaurants. and Coffee. You can also open a part of the window for fresh air. Staff was great and helpful.

I liked everything. Will stay there everytime I come to Saint John.

I enjoyed my stay. The special citrus soup smelled amazing. Guy Zach at front desk was always helpful, and when I had concerns was apologetic, and was understanding. Also had alot of support for all the staff.

In my room I noticed a pillow behind a chair. In the bedroom. I did mention if my sheets could be changed to desk staff and they where on top of it. Housekeeping went over and beyond to make sure my room was extra clean the next night.

loved the breakfast options ,great start to the day my daughter and I enjoyed the waffles,coffee and for me hot chocolate.very friendly staff ,and very clean and well kept up..will tell others about the service and value for the money..keep up the great work ..the pool was warm and inviting

did not like the use of plastic on Sunday,we know it is a busy day,however we have concerns for the environment ..the food remained the same great spred the staff here were very friendly and kept all tidy and clean

Loved how close the property was to everything, we were there for a curling tournament, the rink was about 10 minutes away and we had plenty of food choices within walking distance to hotel, also liked the many stores that right there, very convenient

I don’t have a complaint, will come back and use this facility for any future trips to Saint John

Great location, clean spacious oversized room, very quiet, great pool area, pool is very warm and clean, great hot and cold breakfast options for all appetites

The room is very nicely updated and the king bed was very comfortable However, the sofa bed/ matress need to be updated, we find this in most hotels very uncomfortable, old thin matresses, squeaky metal beds or bent bars etc never a good night sleep for any child or Adult😥

I had two small children, and it was just myself traveling with them. They put us in the first room away from the desk which was awesome because I didn't have to travel far with all our stuff! Breakfast options were typical of what I'd expect, and the waffle maker worked great! Indoor pool was cloudy but the temperature was nice and warm. Room was huge which was a welcome surprise, but I was surprised to not have any rugs/carpet; it was all tile floor and I worried my kids' voices would echo, so hopefully we didn't bother any neighbors!

Not much that I didn't like, except the pool could have been a little more clear, but I'd happily stay here again in a heartbeat.

It is encouraging to find the consistent quality you expect in a Best Western property. This property was no exception.

Breakfast was as expected but one person in charge of the kitchen found it challenging to keep all items available all the time. This was a holiday weekend and the hotel was full or nearly full.