Close to Canadian Tire Centre. Really appreciated shuttle bus service to concert. We got lost easily in the hotel...one lovely young male staff person dropped what he was doing to take us to the breakfast room. So kind! Breakfast being included. Clean.

Shuttle bus was great idea..could have been better organized. Bus driver was sweet and kind but didn't speak English and didn't have necessary paperwork to get into the parking lot. Parking lot staff didn't speak French. A chaotic trip but well worth the price. A variety of pillow thicknesses would be appreciated. Ours were all too puffy and we got sore necks.

The hotel was very clean and smelled good. It's nice that the bedrooms that allow pets don't have carpet, making it easier to keep clean. The staff was amazing, always ready to assist. I liked having big dispensers of shampoo and conditioner, so we don't have to request more all the time, and it's also beneficial for the environment. The bedrooms and bathroom had a very good size, and the curtains covered all the outside light, promoting a good environment to a proper rest. The complementary breakfast was nice.

The beds were too soft for me, but I really like very firm beds. The tv image quality was very poor.

In our trip to Halifax and back, this was the best comfort inn in terms of service, quality, and customer service. The employees took more time to explain things that they didn’t at our other inns, which we really appreciated. The complimentary breakfast was the best of all the ones we’d stayed at, with more selection and fresher quality. Overall great experience.

We were a little far from the main part of Ottawa, but that was what we chose and not really anything to do with the hotel itself (but that’s our only issue with the hotel - if you could even call it that!).

The room was clean and comfortable, I like the ground floor access to my car, the location is convenient to where I need to be.

I bring my own coffee and breakfast as I have found on previous stays that the breakfast area is poorly laid out and can be very chaotic. There was a bus load of young hockey players staying at the same time so I didn’t want to deal with the crowd. I was also alarmed to find 3 police cars and an ambulance outside my room when I returned in the evening. I know that’s no the fault of the hotel but as a woman travelling alone I found it rather alarming.

2nd time staying here, it's a good place and reasonably quiet.

It would be nice if the extra fee's for room incidentals and pet cost could be added at booking. I prepaid the room to check in faster and ended up waiting for 15 min filling out forms and paying extra fees and being told the card I used to pay for the room wouldn't work so I had to give a different card. All could be removed by adding them as options to the website booking.

The convenience of the location of the hotel. Convenient parking. Friendly staff. Extremely comfortable bed.

We didn't get to eat the complimentary breakfast, even though we were down at the dining area early. Around 8 a.m. It was crowded and busy with bus loads of kids. There wasn't even enough room to go in and grab stuff to go neck to our room. Even if there was room, the food that was there was picked over. We ended up leaving and just going out for breakfast at a nearby restaurant. Otherwise, the hotel was clean and well kept. No other complaints.

I noticed the one blondish lady with glasses serving in the continental breakfast room would only smile and say good morning to Caucasian people. There were plenty of Asian that morning and she never once said hello or cracked a smile..My spouse as well never got a good morning and he is Indigenous. Sometimes people dont even know they are doing it but others see. Not a good look on your business.

The location was balanced if you wanted to be near Ottawa and such places as Tanger outlets. Also near a large grocery and Mandarin Chinese buffet restaurant. The location is situated in a quiet neighborhood.

Nothing that crossed my mind to complain about, good value for your money.

Staff were very friendly. Rooms were clean. We were able to check in early.

The breakfast room was small and very crowded on a Sunday morning. The eggs were a bit cold despite the number of people eating. The staff couldn't keep up with the demand for sausages.

It is in a quiet area. Breakfast is good. The kitchen lady is a very good lady. She ensured a good and enough breakfast for all. Clean environment.

Breakfast ends at 9am which is too early. Check out is 11am as well. Wish check out could be 12pm.