The location was perfect for our stay and in walking distance to the Performing Arts Centre. Front desk staff were very polite and welcoming. I confess that I lacked somewhat in my attention to detail as I thought check in was 3pm. We arrived 2:45 and the room wasn't ready. No fault of theirs and I truly apologize. That being said they were fantastic given that this senior got her time wrong. IT was lovely being on the water.

The garabge in the back was overflowing. While we waited for our room we were invited to have a drink in the restaurant but it was not open.

Our meals were very tasty and well-prepared. The staff went above and beyond helping us with their assortment of in-house hot sauces and all of our other requests. We especially enjoyed the unique indoor/outdoor pool, along with the hot tub and sauna.

Breakfast was excellent but the coffee was weak and lacking flavour. Also, the same could be said about the coffee in the room. We would have preferred real coffee cream in the refrigerator as opposed to powdered whitener.

Customer service, Rohit was very kind. I signed up for the points program and he was very thorough of its rewards. He smiled and was welcoming from the beginning. We ate dinner at the bar in the restaurant. We had the steak salad and it was amazing. The bartender was also very friendly.

The group of teenagers outside the parking lot door. They asked us to let them in, but we chose to enter from lobby instead. The front end staff has already alerted the local police and were waiting for them to arrive.

This was the host hotel for a car show & convention we attended, so it was nice having dining facilities and an outdoor patio with bar right on site. Staff was all very friendly and helpful. Lots of great dining and pubs within easy walking distance of the hotel. Great breakfast spot right across from front lobby. The river lock boat tour is right next door and is a fabulous excursion!

Older hotel, could use an update or refreshing. Only one elevator located at the far end of the hotel, so depending on where your room is there can be a lot of walking. Website description of "city view" is misleading if not dishonest; the "view" is that of the parking lot and stores across the street. There is a daily fee for parking on the hotel grounds, although not terribly expensive. However, our total bill was MORE than that quoted when booked, even after subtracting out the parking. Why?

The breakfast buffet was incredible with many options. We loved that kids eat free. We were really appreciative of the manager accommodating a large group & finding us a place for a celebration. The activities for kids was fun & engaging especially the button making, cookie decorating & karaoke. Highly recommend for a getaway for kids!

Perfect location with a beautiful view. Restaurants are all within walking distance as well as beautiful walking trails. The staff were all very helpful and seemed happy to be working here. The amenities were a real bonus with an indoor/outdoor pool, sauna, hot tub, pool table, foosball table, and gym. If that isn’t enough, the restaurant has a patio which is great for a late night drink or snack and even had a live band that I could listen to from my balcony. The hotel room was very spacious and the hotel went above and beyond my expectations. Rooms and hotel were in immaculate condition.

It was pretty easy to hear what was going on in the hallways as the doors weren’t very sound proof. But this is a very minor detail in the grand scheme of things as this hotel had no other issues. My room was located in the middle of the hall near an entrance so I’m sure someone staying at the end of the hall or on other floors would not have this issue.

The March break program was great for the kids. Kids eat free.

This was our 2nd year doing this, 1st year the room beside restaurant was set up with table and chairs for kids and parents to hang out and play. This year was just tables. Wasn't until we asked staff for assistance that it was accommodated.

Location suited our needs well. Pleasant view from our room over the water.

We ate in the hotel restaurant but were disappointed at the lack of choice for vegetarians. We were not informed on checking in of the $100 per night that would be taken from our credit card.

The bed was extremely comfortable.

The bathroom shower was outdated and whole room was small. The door should swing out so not to cramp the small bathroom. Also We thought breakfast was included but apparently it wasn’t and $22.00 per person was way too expensive for the food served.

Just about everything---we have absolutely no issue with the general facilities and the staff: the room was clean, in good condition, and quiet as well. The HVAC controls in the room were simple to operate and easy to control the temperature--unlike many older places.

I think the "pet fee" is a little much--more than any other place we've stayed--and I couldn't help noticing that the toilet (r311) was loose maybe a broken flange or just loose bolts--apparently not leaking yet, but just a little disconcerting.