The location was ideal, with easy access to various corner stores, banks, and other essential services. Upon arrival, the valet staff were courteous, and the luggage carrier service was exceptional.

Upon arrival at the front desk, one of the staff members appeared less approachable. When inquiring about underground parking, she informed us that it was at full capacity and suggested we park on the street. Unfortunately, she responded with a considerable amount of attitude and seemed dismissive when we asked if parking would be included. However, we later spoke with another staff member responsible for parking, who informed us that there was available space in the underground lot and assured us he would handle the matter.

What a beautiful property! From the moment I entered the reception I felt welcome. The desk receptionists were so friendly, professional and efficient. My room was a spacious suite of comfort and elegance, complete with a hidden kitchenette which was a surprise. The property offers clean lines and modern design with a vibrant touch of red. Housekeeping did an excellent job of presenting a clean, comfortable room. A leather sofa in the living area and a fluffy well-made king-sized bed with lots of pillows were so inviting after a long day of fun in the city. In the bathroom were two bathrobes, lots of towels and bath towels...overall a warm welcoming ambiance with a touch of class.

Everything was great! The only thing worth mentioning is that the bathtub shampoo/conditioner dispensers could have been better placed on the far wall opposite the shower fixtures (away from the body) instead of in the middle of the near wall. I kept banging my shoulder in the shower which was not a good experience.

Location is great. Room was a nice size and clean. Bed was okay, of course I stayed on the sofa-bed. Daughter and niece loved their beds and pillows. Breakfast was very good. Staff at breakfast was very nice and helpful.

Most of the staff was nice, the front desk gentleman was very polite. The young lady at the front desk had a bit of attitude but looked overwhelmed and took it out on us from the looks of it. Still giving her the benefit of doubt, she should learn to be more professional. We understood the hotel was chaotic with the water overflow and firetrucks but we just wanted to get out of the way by dropping off our things at the hotels baggage hold. Instead received attitude from the young woman.

Good value, and discounts offered for friends or family of McGill students, which is great. The room (1 King size and a sofa) was very large with a decent kitchen and amenities, and the location is unbeatable for Montreal. Overall it was a fantastic room and I would book it again.

Some of the doors wouldn't close properly like the bathroom (you kind of had to force it closed), and the same door had evidence of painted over locks and signs of an older building, but nothing really bad. You can order a taxi to the airport (YUL) from the hotel, but it will cost 50 CAD which for a 10-15 drive is quite expensive. I would recommend a different service. And this is just per my experience, but the pillows on the bed do collapse rather easily and flat pillows aren't super comfortable to sleep on.

Booked last minute, got a great deal for a superb room. Comfy, queen beds with luxurious bedding. Great view to the river and outside a great view to Mount Royal. Large bathroom. Very friendly front desk and loved the valet parking for a very good price, given we were on a budget. Got great tips for Montreal bagel lunch and location great as it was right around up the street from the Art museum. Easy to hop on a bus and then metro to get anywhere in Montreal.

TV was digital and did not work. Had to be manually reprogrammed from the staff. It worked fine in the end but this took 30 minutes to complete. Everything else was great.

the staff was amazing, very friendly and welcoming! was a great value for the price we paid. good location to everything….. dinner was a 3 minute walk. bell centre (we were in Montreal for a concert) 8 minute walk. getting TO parking was not easy or convenient however, once there was good. it was valet only, was $25+tax and was underground. felt safe leaving my car there and was free from snow/rain. suite was nice, fridge microwave and sink! overall great stay! would recommend to anyone and everyone :)

the parking was tricky at first. the street we had to turn down was closed due to traffic. we had to manoeuvre through a fence and cones to enter the parking lot. the bed skirt on one of our beds had a stain on it. almost looked like someone had dropped something and it splashed. we had 2 queens so we just slept on the other one.

- the solid building - quiet - well run - secured front doors at night - classy breakfast buffet - laundry facilities - housekeeping

- filthy windows (#1202) - running toilet - slight leak in the cold water faucet in the kitchenette - inefficient check-in where one person was handling all the check-ins (4pm) while the two others at the desk were doing something else. It’s understandable that they were doing some other tasks but on the other hand, all hands should be on deck at peak check-in times, eye contact or an acknowledgement of the line that was present would’ve helped

Was staying in a suite that had a kitchen, which made things much easier since I was traveling with my parents. Location is awesome! Was easy to take a cab to the waterfront and order food in as needed. Room was clean.

Had to ask housekeeping to replenish the coffee and tea sashes for the second day, which is usually something that is done automatically when you ask for room cleaning. Once I called reception, they sent it up immediately. Valet is $35/- per day and you have to go to the parking area after check out to collect your car, so I thought that was quite expensive and a bit inconvenient. However, the valet staff was super polite and very prompt once i went to collect my car.

Everything was great. The staff exceeded my expectations. They were so friendly and accommodating. The espresso machine wasn't working properly in our room and they replaced it immediately. Housekeeper was just incredible. There was nothing we needed. THEN... Came Ray in the Valet / Parking department. He is extremely knowledgeable, knows every inch of Montreal and will tell you where to go eat or sightsee or any other information. The whole Valet group is Awesome, but Ray is an incredible individual. Great Place with 2 restaurants and check in was a breeze. Love this place.

Very clean rooms (housekeeping were fantastic), quiet, lovely rooftop terrace and pool. Several coffee options in the rooms (espresso capsules or drip). Good views over the city from the terrace and upper floors.

Had some issues with the hotel's mezzanine level restaurant/bar. Service was inconsistent (good for breakfast, poor in the evenings) and the bar didn't seem to keep to the advertised times - one evening it closed two hours early, and there was no real explanation. It's a shame because everything else was pretty much perfect.