Our room, with 4 twin beds and a private bathroom on the second floor, had a partial view of Puerto Natales's waterfront . You can watch the sunset from the room. The room and bathroom were very clean. The beds were firm but supportive, just how i like it. The bathroom was more spacious than we've seen at other hostels on our trip. The double paned vinyl windows in the room look like they were just replaced, and it looks like the room was recently painted. There are two dressers with enough wooden hangers for your jackets and a few pairs of clothes. Clean towels and a shampoo/ conditioner packet we provided for each person. The free breakfast was basic (scrambled eggs, jam, toast, yogurt, coffee, juice), but much appreciated, given the room price. The location is about a 15-minute walk from the bus station and about a 15-20 minute drive to the airport. The young lady who checked us in had a gentle, caring demeanor, which was much appreciated after we've had a long day of bus travel from El Calafate. With the help of Google Translate, we were able to ask the hostel staff to call a taxi for us to get to the airport the next day. All in all our was a great experience

This was the perfect spot to recharge and rest after hiking the W trek. The rooms were very clean and the bed was comfortable. We took fabulous hot showers, and the hotel even provided shampoo and bar soap. The hotel was very quiet and cozy, and made a perfect environment for sleep. The owner was kind enough to have breakfast ready by 6am, knowing that we had to catch a bus at 7am. The location was perfect for us as the hotel was located just a quick walk from the bus terminal.

The hosts were very helpful and nice. This is a great place to stay if you are just needing a night before starting the W or O Trek. They provided an excellent breakfast and accommodated an extra early start time. She helped arrange our taxis and ensured we paid the fair and correct rate. For no charge they held our bags in storage by the front desk while we completed our trek. The breakfast was the best one provided on our trip.

The location is ideal if you want to be close to the bus station. It is a little farther to walk to the touristy shops and restaurants but it is not a problem if you don’t mind walking or taking a cheap taxi. The area is safe and clean

Room was very clean and bed was comfortable. Shower had hot water. Room was small with an older bathroom with no place to put toiletries in the shower or counter. Bedroom faced walkway and another house a few steps away. Staff speak very little English, and greeted us but we didn't see them again. Breakfast was scrambled eggs, juices, coffee, toast. Location is good for the bus, a little farther from the town, but safe to walk. Older house good for a budget, and clean!

Hooks or shelf in the bathroom for towels and toiletries. Small room.

This is an excellent location for the many people that use PN as a stopping point before traveling to Torres Del Paine. It is s a short walk to the bus station, some nice (not fancy) restaurants nearby, a reasonable walk to the downtown area, and comfortable and quiet (basic, but fine) accommodations. We were permitted to store our stuff at the location while we were hiking the O trek for nine days. It was easy to work with staff despite our limited Spanish. It met our needs perfectly and I wouldn't hesitate to stay here again. d

Reasonably new, very clean and well heated hostal, easy walk to bus station. Good sized/shaped room, nice hot shower and good basic breakfast (including coffee, fruit juice, fruit, yoghurt, scrambled eggs and toast). Laundry and good café (Dulce Chulada) close by. Good wifi

Steep set of stairs up to room which would be unsuitable for anyone with mobility issues (so you would be best to ask for a room on the ground level).

The property is very conveniently located in the city and benefits from street side parking. We were greeted by the very welcoming host who explained everything and kindly let us use the kitchen to prepare our food/snacks for the next day's hike. The room was comfortable and clean, great fit for what we needed.

Not a big issue for us but the room was a bit on the small side. Parking is subject to availability on the street.

When I came back early from my hike, they found me a place to stay for the night that they had no availability, even driving me there, and extended my stay with them by a night. They let me hang out on the sofa where I fell asleep when I was waiting for my room to be ready. I was so tired while recovering from an injury and I was so thankful for their help and the amazing shower. This place became a great place for recovery for me. They will always try to help you. Just amazing!

Nothing, everything was great!

Very friendly hosts 😊 We could check in at 10pm and they also arranged early breakfast for us at 6:00 am. It was also a good breakfast. The location is great for further traveling as it is very close to the busstation. They also allowed us to leave our luggage there while we went for the Torres trek. We were sad that we couldn't stay there after our trek as it was fully booked.

The staff at Hostal America is a great option for those visiting Torres del Paine. It is located close to the bus station. We stayed here before and after our W trek in the park and they permitted us to store a bag to lighten our backpacks. The staff is friendly and patient with the language barrier. It's very clean and the simple breakfast was a nice, unexpected perk!