Centrally located hotel, good to reach restaurants and public transport. Very quiet towards outside noise, but the door to the corridor is not well insulated and we were woken up by a noise brasilian group leaving at 6am one morning. The views out of the very big windows would be towards the volcanos Osorno/Cabulco, if it weren't that they clouded over during our stay. The beds and pillows were very comfortable and the shower was very good. Breakfast has a lot to offer from fruits, lots of different cakes, scrambled eggs and bacon, though the coffee could have been stronger. The breakfast tables are in an open space next to reception and it was a bit cold due to the entrance door to the hotel being open. Nevertheless, I would recommend this hotel to others.

We wished the receptionist were better trained to give precise information about where to get money changed and bus timetables.

Good location. Simple but comfortable.

Not very charming.

Great location! There was a manager at breakfast each day that was so helpful with information and was so kind and interesting to talk to. I'm sorry I never got his name. The breakfast was fantastic and location perfect! We had a lovely view of the church and close to bus station. Also, fantastic hair salon right across the street. Carlos Valdez I walked in and they did a beautiful cut and color that day.

The hotel front desk staff seemed very 'indifferent' to helping us several times, along with the bar staff. I'm not sure if this was a training thing or end of season thing. This has nothing to do with the hotel but more about the area. I was extremely surprised to hear about how everyone burns wood in the area as their main source of fuel. We were there in May/early winter and the air quality was so bad our lungs were hurting. It clears up a bit during the day. Again, not the hotel's issue, just something to be aware of if you have breathing issues or even if not.

For the purpose of watching the fireworks in New Years Eve, the location was amazing. They had a rooftop with open views. Property is in a nice neighborhood with some shops and easy access to a funicular to reach the city center. Everyone was very nice and accommodating.

I felt the price was a bit much for the night. Clearly trying to capitalize on a special event. Wish they had a simply pool side food menu that was more appetizer type.

The hotel is sitting on a hill and overlooking Volcano Osorno from the window. I can’t get tired of watching the mountains and the town behind it during the day. The room is quite spacious, and beds are so comfortable. The heating keeps the room warm. A short walk to the town center and the Ilanquihue Lakeshore.

Nothing. All good.

About 5 mins walk to the city centre in a residential area up the hill. Very close to the Cruce Andino start point. The hotel is nice, good view, comfortable and they kindly packed our breakfast since we left before the 7:30am. Great value for money.

Only Chilean plugs can be used in the whole hotel, the EU default plugs won't work.

I like the spaciousness of the room. The neighbourhood was excellent, lot of restaurants nearby, very safe and serene. A nice addition was that every day you would get a chocolate in your room. Option to have a breakfest box when you had an early trip.

nothing all was great

Breakfast was very nice. The attendants were very friendly. The location was wonderful.

The restaurant staff could be more flexible in grouping tables together. The coffee supply was sometimes poor. Coffee could be available for guests in the hotel lobby.

Breakfast was excellent. Service was outstanding. Friendliness and helpfulness of staff, a real plus.

Bed was big with lots of pillows. But mattress a little hard. No decent gymnasium; only a couple of machines. Would be better if bigger and with free weights.

Very nice hotel, with very good breakfast and friendly staff - especially the breakfast team. Parking available and very well located, you can walk to the center in 5 minutes.

The WiFi was unstable on the third floor and the furniture was a bit outdated.