first for an international brand not 1 single front office staff spoke english this is terrible. they even laugh in your face. everytime they had to call kuwi who was a manager to do translation. even when he was off duty we got his wechat number to communicate with him and he would tell them what we needed. kiwu was amazing, the other staff need to learn english

on the last days the days the other business upstairs was breaking his wall. he started at 7am to 4 pm. once i tried to sleep in was terrible. he almost spoilt my stay. they need to learn english for check in.

Hotel was lovely. Immaculately clean and beautifully decorated. Breakfast was very nice.

Unfortunately our pre arranged shuttle pick up took well over an hour and we had to make several telephone calls which meant by the time we eventually got to the hotel the restaurant and room service had closed (was suppose to close at 11 but they closed at 10 as they were not busy apparently) which was very disappointing.

Excellent hotel for the price (approximately 570 RMB per night for a family room in August) that includes Airport shuttle, breakfast (optional), pool & gym. Friendly reception staff & efficient service. Breakfast provided a nice array of hot and cold options. Coffee was nice but only Chinese tea was available. The restaurant staff were very polite & attentive. The hotel is situated about 15-20 minutes drive from the airport (I could not hear the planes from the room). The closest metro station [Renho] is only 4-5 minutes walk away (turn right when you come out of the hotel). The are plenty of restaurants and a shopping plaza in that area too. Highly recommended!

The wifi signal was weak at times. In China, it is difficult to get your usual Google & WhatsApp apps without a useful VPN. I tried Surfshark & NordVPN which were unsuccessful. I purchased AOX VPN which worked.

Pretty much everything - great location, great room - spacious, good decor (but surprisingly, no desk - no so important though). I would be happy to stay again.

Only problem was that the wifi wasn't working. Fortunately I had plenty of data on my China SIM so wasn't worth spending the time to deal with, but this is something they could work on. Oh, and porter service would have been helpful - I don't usually need this but I had a lot of bags this time and the layout of the room (rooms on only one very long floor, meaning a long walk from the lifts in many cases) means porters would be particularly useful here.

Spacious room, excellent facilities and wonderful customer service.

If I didn’t need to wait for the sauna to heat up for 20 minutes, it would have been perfect.

Airport pick and drop is good facility Rooms are specious and very clean The facilities are good

The staff especially the night staff need to be reasonably good in English speaking and understanding. The breakfast need to have more suitable for vegetarians options and understanding of vegetarians options for religious reasons as they have very limited options but don’t understand the suitable for vegetarians options meaning, Normally same serving spoons and main dishes are used for meat and vegetables dishes

- free shuffle bus to the airport (we used it when checking out) - close to the metro -15 mins away from the airport

- not many western options for breakfast - common spaces were clean but the room itself not so clean - most of the stuff didn’t speak english. Only 1 person at the reception spoke it. - we emailed the property twice before our arrival to arrange shuffle bus from the airport but they never replied back

Love that they have a washing machine in the rooms, game changer given you normally pay around RMB70/$7.00 to get a T-Shirt washed in 5* hotels in China. I had a suite with a lounge which was very clean and spacious. Also, this gives you value for every RMB you spend.

Location is not that great, very close to the airport whcih generally means also very far from every else. That said, Metro is close by, maybe 4 minute walk from the hotel. No shuttle to Canton fair.

This is a fantastic Hotel to stay in Guangzhou if you're looking to be near the airport!! All the staffs are very responsive, the rooms are in excellent condition, the shower is absolutely brilliant and lods of amenities provided too!! Breakfast isn't bad too!! Good variety and tasty too!! The location is very good too!! Nearby Mall, metro station and lods of eatery options! Highly recommended!!!

Nothing.

Free Shuttle from Airport to the Hotel after international flight. Fantastic shower. Large room, with all facilities. Very comfortable bed. Great food. Coffee could do with some upgrades but hey it's china. Friendly staff and let you know what you need to and answer all questions very well. Overall a great hotel for a stopover/relax and have a fab shower and comfy bed to sleep in.

All was well