The friendliness & politeness of your front desk staff, the concierge & even the housekeeper. All are very helpful. Special thanks to Zhang Yang, he helped to attend to all my needs for transportation. There is another lady at front desk that can speak very fluent English, I forgotten her name. Thumbs up to her & do put her as a service ambassador to attend to English speaking tourists like me - impressive Bed, room, water pressure in bathroom - very good & I'm lucky to hv a room facing the gorgeous City Wall..super beautiful at night. Very good spread of breakfast served Location superb..nearby to tourist attractions, many street foods available & shopping mall - all within walking distance

All good, just some feedback : Will be better if yr hotel hv swimming pool Piano lady should wear Hanfu dress to help promote the boutique at the lobby Would be nice if there is a lounge / bar for drinking at the ground floor

Front desk and concierge are attentive and very helpful and polite. Great service. They speak basic English but will go out of their way to assist you. Close to Metro. Large rooms. Comfy beds. Impressive building. Near food shops and attractions. On Line 2 of the Metro with easy access to many places of interest including the main train station where you can get on the bullet trains. Nice buffet breakfast spread.

Nothing at all.

The aesthetic and look of the hotel is very pleasant and fancy, while also being at a very good price for its value. The bell tower is about a 10 minute walk away and there are multiple shopping centres right next to the hotel which are great for lunch or dinner. The staff were all exceptionally friendly.

Some small areas needed a bit more polishing (for example the doors), but that doesn’t take away from the experience or the beautiful stay here.

Great location, close to subway and the main entrance to the old city wall. It had an inviting comfortable lobby with cafe and a musical performance at 5pm Concierge was helpful with a tour to the Warriors.

Breakfast aims to cater for Westerners, but a better quality cereal, such as granola, would be better. There is a Bircher muesli but very runny and basic.

Checked in very quickly and taken to our room. Room was clean and comfortable. Great shower. Location was excellent, just outside the South gate and we had a great view of everything that was going on. Close to shops, restaurants and tourist attractions. Breakfast was excellent having wide range of Western and Chinese foods.

Staff did not speak English and needed to use a translation app.

The staff make the stay. Jason and Dung specifically. Ran into a major problem with an external service provider. These two were magnificent, so much so that I felt the need to write to the manager to commend both. "Jack" at the front desk - the master of the translation app!!!! - Great fun and we enjoyed a laugh.loved the stay here and happy to recommend to anyone.

Nothing!

its location is the most convenient as we traveled with a 91 year old elderly gentlemen. The hotel is located right outside the South Gate of the ancient wall. the nearest subway station is right outside the hotel and there are plenty of shopping, eating and entertaining choices all with a few minutes leisure way away. Many tourist attractions such as the Bell Tower, Drum Tower and Muslim St are located near the hotel as well.

The hotel was once an iconic building in Xi’an yet it does show a bit of tiredness in current state. The room is comfortable and clean and ours has an amazing view of the ancient city wall and the square right in front however, it is more traditional in style and offering compare to other newer establishments.

Excellent location right outside of the South Gate to the city walls. Perfect for exploring Xian by foot. Rooms were clean with huge beds. Staff very friendly and attentive. The perfect base for a break in Xian - we have stayed there twice now.

The location, staff and price excellent Views from bedroom window amazing ❤️

Colour of bedroom curtains depressing. Shape of bedroom rather strange Although a new renovation project of the hotel is due soon so it will be perfect eventually.

Had a sensational stay here. I was honestly impressed. The room was great value and bigger than the other rooms I have had in China. The Concierges Tank and Clark were exceptional. Professional and friendly in a very genuine way. The location is perfect right near the south gate of the old city. You have subway line no. 2 right in front of the Hotel, allowing an easy way to explore the city on your own like we did. You will not be disappointed if you choose to stay here.