First of all the location is fantastic you just have to walk a few steps and there you are at the beach ⛱️. Allison Michelle the front desk girl went above and beyond giving us the best tips and service. We arrived really early and Allison Michelle took care of our lounge and gave us beach towels to go right away to enjoy the beach. The Hotel has a lot of amenities such as a gym, great pool located on the 18 floor with an amazing snack where Sergio the bar tender made us feel like home. The restaurant has a fantastic selection of different kinds of food with the amazing service from the staffing. I definitely recommend it to go and have a blast in Cartagena Plaza Hotel. The only risk is falling in love with it.

Executive rooms and lounge were just great. Recommended. Gives you space and breath when having an avalanche of tourists coming by while you are on a business trip needing things to go a bit more efficient. Excecutive rooms gives that peace of mind, with your breakfast and assistance on the room floor itself. Check in and check out way more efficient and easy.

The avalanche of tourists and mayhem on the groundfloor general lobby. When we got there , there was something going on with the elevator since a guest was complaining. During the stay we had no problem with that, so possibly that was fixed.

Fantastic breakfast. Its really a brunch

Elevators. Only 3 for such a big hotel. The wait is extremely long. Also, there is a problem with the air conditioning system of the hotel. This is our second stay. The first time, the air conditioner in our room was not cooling. We asked to be changed. The other room was barely cool. We went back 6 months later, still no air conditioning. Asked to change rooms. Same problem in the other room. Conclusion: Its a problem in the entire hotel!!!! Except the lobby.

We liked everything - staff, facilities, food etc.! Staff was very friendly! Nothing to complaint about. Smart google assistant in the room, possibility to dance every day etc. What not to like?

This property was located right next to the beach. Meals were provided for breakfast, lunch, and dinner (very delicious and natural food & drinks). The staff was friendly and went out of their way to ensure we enjoyed our stay. Our room had a wonderful beach view.

The bar could have had better drinks. Public bathrooms were not always clean.

clean, air conditioned, close to shopping. 5 min taxi to old town, pool, great breakfast with fresh Omelet station and fresh smoothies

although it was across from the beach, we could not enjoy it as local vendors were swarming around offering various services scaring annoying us. it was only on the beach, otherwise on the arrears no one bothered us

The breakfast and also the buffet for a good price!!

The waiting time. I'm not agree with those hotels and facilities who has the check in at 3:00 PM is way to late plus, they are not ready at 3 PM sharp on top of that, you have to wait extra 15-20 minutes to get your room.

Location is ideal for beach goers. The breakfast has lots to offer. The pool is actually a fun place with games held by the hotel to win prizes. Room was large in size. Staff are friendly. Nice place to stay. Location to delicious restaurants are nearby.

The staff was incredible and friendly. I didn’t feel alone. They were super supportive and organize something for me to my birthday. Its was kind from them. I eat at Lucia restaurant too, the food was sooo goood and the staff are kind and professional.

Nothing

Great location. Super facilities. Very comfortable and specious room. Nice roof swimming pool.

The iron was burnt. I had white things and couldn't use it and had no time to swap it, so I had to leave in creased clothes.