The web site for the hotel is very much out of date. We were pleasantly surprised with the hotel. Please update the website. I had asked for a very high room almost two to three months before coming. I meant high like the 20 up rooms. We got the 8 th floor. I asked and asked about being higher but he was adamant that was as high we could go. I gave up. Really gave up and we accepted the 8 th floor deciding what is the point of asking and telling the reason of asking. Hubby said just don't bother. So 8th floor overlooking the big hotel in front of us, glimpse of the sea between and the road noise. Putting us up high to be able to see the sunset and the sea would of made our long awaited holiday perfect but no...we were told no. Very very sad about this.

The above...simply been given a high up room would of made our holiday.

Location is central to everything, the room was very comfortable and very very clean, the beach was a two minute walk from the building. The Maui Brewing company has great food and is in the hotel, the pool cafe is great and you can order from the chair you are in. Pool and beach towels are accessed by your room key. There is also a hotel shop with souvenirs, drinks ice creams etc. ABC stores on either side of the hotel and Macy's, The Cheesecake Factory and Royal Hawaiian Chopping Centre all with two second walk of the hotel.

The noise from the AC in the building next door meant we could not open the door for fresh air at all. Don't stay on the Diamond head view side, it's too noisy. We had stayed here 12 months ago on the opposite side of the hotel and our view was of the Pink Palace and the hotel pool, much quieter and you can leave the door open for fresh air.

Great location, middle of Waikiki, straight opposite the Cheesecake Factory. Clean and modern.

Had a few noise issues this visit. A band playing one night at the pool. Fixing a balcony another day, making a lot of noise. Carpet in our room could have done with a good clean. Our housekeeper was inconsistent with the cleaning of our room. Didn’t leave correct towels etc, left our nightwear on the floor after making the beds.

The room was big for Honolulu standards and was well laid out, especially the bathroom with a separate sink area and then shower/toilet area with a good shower. The room was cleaned lovely every day too and the cleaning staff were great. The location is exceptional. And the ambience was very relaxed and holiday mood. Staff were pleasant on the few interactions we had with them. You got a discount with the next door Maui bar which is worth going to.

The gym was tiny and with no windows, I guess when you are on holiday you don't use the gym much but we would have used it more if it had more space and some natural daylight. We ended up using the pool most days and the towel service was excellent, and the vibe was lovely around the pool. Having the cafe there was great too and if they have their great staff on service then they will come out to the deck chairs and take orders. The pool is small and there are not many deck chairs around it. They cannot increase the size of the pool, I assume, but if they are allowed more deck chairs they should do it (including removing the 'paid premium' deck chairs which nobody used and which took up 25% of the usable area.

Located across the road from Cheesecake factory. Amazing location. Very central. Great staff.

Tried to contact Reception / front desk as well as housekeeping for over an hour. Left a message as well as nobody got back to me.

The location was amazing! The cafe on the lobby level had really good breakfast.

The up charge for room seemed like a pocket gouge. I booked an ocean view room that wasn’t ready when we arrived but somehow the deluxe ocean view room was available so we “upgraded” but the room or the view wasn’t any different or better and there’s a huge building blocking the ocean view they don’t show or mention in the online photos or room selection. I also notified the staff we were celebrating a birthday before our arrival and they confirmed that it would be added to our reservation but at arrival or throughout the stay they didn’t do or offer any special niceties. The cleaning staff was always nice, front desk and cafe was hit and miss.

It’s in an excellent location if you want to be close to Waikīkī beach and all the bustle of that area. You cross the road and head down a little walkway and you are at the beach. It’s clean and comfortable and the staff are super friendly in the hotel.

We were on the fourteenth floor and the air conditioners outside make a racket 24/7. If you are sensitive to noise, ask for a higher floor.

Great, central location. The hotel is in the center of Waikiki, close to shops, restaurant and one block from Waikiki Beach. The hotel had a decent restaurant, Maui Brewing Company. The hotel allowed you to take their pool towels to the beach for added convenience. Staff are friendly and helpful.

The “ocean view” room is not as advertised. There are big hotel buildings blocking the view of the ocean and you can see slivers of ocean between the building, thus making it more of a partial ocean view room. It is false to show photos of unobstructed views of the ocean, pay more, then to find out “it is what it is”. There are NO amenities in the room when you first walk in. I had to call and ask for shampoo, conditioner, body wash. Then I had to call again asking for a robe (that is listed as an amenity on the room’s description). The staff are happy to provide but it is uncomfortable to ask for every little item that should already be in the room. it makes me wonder, what else is available that I just don’t know was even an option?

Close to everything.....Walking distance to everything...no need to hire car

They did not honour booking.com agreed room rate. Tried several occasions to get them to honour it....out of pocket $1,500 (Aus) extra. Also tried to charge on top extra $65 (US) per night for my son even tho I had made the booking for 2 adults and one child (12)...apon check out they gave me a fluff invoice that reflects booking.com price.....but did not give refund or credit for overcharge. I think it was just to get me out the door

Being a first time visitor to Hawaii, the room was pleasant and clean, the staff were friendly…

I did have a few like stains on my sheets but it was tolerable and smelled clean, only thing was no microwave for the price they were charging, I thought all hotels have atleast a small microwave, this was the first nice hotel I didn’t not have a microwave to use to reheat food saved..