Location, location, location The building itself is lovely the staff really nice and friendly BUT it is no longer a 5 star hotel nor is it what I class a Luxury, which is how Marriott class it.

So this is NOT a 5 star hotel nor is it luxury. Room service has been available since Covid, that bathrooms are just small The very sad part of this is that the hotel is an absolute gold mine for Marriott because of its location yet they show no sign of investing in its upkeep. A large number of hallway carpets have holes from wear, the beautiful brass panels in the main lifts are never polished and as a result give a bad impression on your way to your room, or maybe it just sets the seen for what you’ll face? I love this hotel because of its location and have stayed here many times and probably will again, which is why Marriott don’t invest in its upkeep. Too sad

Staying in such an iconic resort in such a great location. The restaurant and bar and others nearby were all very good. The historic room was a step back in time with enough of the modern touches. Our housekeeper was very friendly - thank you.

We booked a historic ocean view room as we wanted the yesteryear experience but also have an ocean view. The photo of those rooms shows an ocean view out the window. Our window had no such view as the palm trees restricted it. We should have saved significant amount of money if we booked historic garden view. When we discussed with front desk management they confirmed to get an actual ocean view you need to stay in new tower (defeated the purpose of staying here when there are many other resorts nearby with much better facilities and pools) The offered us a $100 credit but that didn’t go very far compared to a garden room. A disappointment as every other part was great - save your money and get a garden view. Compare the photos of the Booking.com site for or room and what we got below.

Excellent beachside location, central to everything. The most beautiful building, room and view. Had everything we needed. Mai tai bar was great very friendly staff and housekeeping very good.

Security could have been better anyone could go up the lift to your floor and there was a lot of tourists wandering around the Royal Hawaiian precinct and no safe in room. Gym was quite small.

We stayed on Oahu, Kauai and Maui and this was our favourite hotel we stayed in Hawaii. The location is iconic, the fact we had sunbeds right on Waikiki beach was a dream. We absolutely loved the look and feel of hotel, respectful of the Hawaiian roots and distinctive versus all the generic luxury hotels you can find in Hawaii that lack any personality. The atmosphere was amazing, the facilities and the restaurants on site were very good. I personally also liked that it was central also to the main bulevard, it was useful for our stay to be walking distance but at the same time easy to get out by car for our trips. We enjoyed the breakfast provided by the hotel. Exceptional services. We will definitely recommend this location!

Staff was so friendly - every single person we encountered. The breakfast was out of this world delicious - between my whole family we tried them all at least once. The pool is a bit small and in the shade, but we all loved the fact that the Mai Tai Bar was separated from the pool area. The views from the porches were amazing and we all thought the more private location of this resort was exceptional. I will highly recommend the Royal Hawaiian to anyone I know who is planning a visit. Located in the heart of the social scene, convenient to all the shopping you could dream of, and the parking was convenient and easily accessible for self-parking. We didn't feel a need to valet at all. We loved the coffee shop. We loved the gardens. We loved the decor. We loved our accessible shower in one of our rooms since we had a need for a roll-in shower. We loved the decor throughout the property. And the interior garden was beautiful. Royal Hawaiian beats any of the other hotels available hands down. And we stopped in quite a few for cocktails. We chose this over another nearby "related" property and we are so glad we did. I couldn't love this place more!!!

There was not one thing we didn't like!

Love everything about the RHW. Such a beautiful hotel, with rich history. The location is superb and our stay was most enjoyable!

Nothing

I did not actually stay at The Royal Hawaiian, it was my daughter who stayed with her husband on their honeymoon which I booked for them and was able to pay with help from the front desk at the hotel which were very helpful friendly to me during the confusion when my daughter and son in law checked in.

That the front desk was able to overcome their understandable policy of the customer paying when they check in and not my assumption that my booking with my credit card was my expectation of payment.

We stayed in the newer annex portion of the Royal Hawaiian and our room had a beautiful view of Waikiki Beach and Diamond Head. The hotel location is very convenient to shopping and other restaurants. The pool associated with the Royal Hawaiin is also shared with The Sheraton Waikiki Resort next door but with no disadvantage. The Royal Hawaiin has a beach area with amenities.

We really can't think of anything that was not to our liking or to our preconceived idea of this resort during our stay. One thing the resort could add to this type of room is some of lighting on the veranda. It's an ideal sitting area.

Best location on Waikiki Beach. Beautiful well maintained heritage building. Large size rooms with spectacular views. The lush tropical garden and grounds are a knock out and a welcome respite to the retail madness of the high street. The location is walkable and accessible to everything one needs; whether it shops, restaurants or recreational activities. Wouldn't stay anywhere else! The Royal Hawaiian is the epitome of old world Oahu.

The bakery at the morning coffee station is cute and well serviced but the goods on sale are substandard pastries. Could definitely do better in this area. All the retail in the foyer areas should all open at 9 am. Guests are up early and there is a lost opportunity with erratic retail times.

I stayed in an ocean front room for the first five days of my stay which was spectacular. I then returned for two nights and had booked a tower room for the architecture and views. I was extremely disappointed for a range of reasons. The room had a great view however it had not been cleaned properly, the interior was old, tired and substandard. The entire tower needs renovating. The first morning I woke to the nauseating smell of fried breakfasts and ketchup as the tower building is close to the hotel kitchen. I would urge travellers not to stay in this part of the hotel until the entire building is renovated. Steven, the Head of House Keeping was excellent. He moved me to an ocean from suite which was stunning and more to my taste.

Cleanliness and maintenance of the room. See above.