great location, hospitable staff, rapid response to all our requirements.

actual room layout is not as the picture shows, it is way much smaller, and although i have asked for higher floor, i only get 9th floor, which has no view at all expect the rooms of opposite hotel.

Everything was good. The front desk staff was great, we stayed for 3 nights and they cleaned up nicely every day. The location was also convenient for dining and shopping since it was in the center of Waikiki.

If anything, the public areas are small. But we didn't want that, so everything was good.

It was such a clean and pretty hotel. The room had so much space and they were so helpful with early check in and late check out. They also provide supplies for the beach and there are plenty of options for food close by.

N/A

Clean, updated and comfortable.

I don’t know.

The staff was friendly and efficient upon check in and check out. the rooms were clean and well appointed, the bed was very comfortable. I really enjoyed the splash pool and large hot tub

Lea from housekeeping was very good. All staff were very friendly. Bed was super comfy. Big bathroom. Location is excellent

The gate on mirror light was a little dim. Might’ve needed bulb change.

-location good but not "first row" -early check in was a life saver -modern, new room -in-building starbucks great overall ecperience, would come back for sure

nothing I could think of

I love the location you are literally feet away from dining, shopping, attractions, ect it’s so convenient you can walk anywhere from the room!

I wish there was better lighting in the bathroom. it was so hard to get ready (do my makeup) when I went out for dinner, brunch, ect there also wasn’t a desk in the room I stayed in so I couldn’t use natural lighting

I enjoyed staying at this hotel because it was close to everything. They were super accommodating and honered my request for a birthday surprise for my family member.

My only criticism is that there are stains on the carpet and couch, but the room is definitely clean otherwise. Also, it's not a huge detractor, but the light in the bathroom can be a bit dim.

great location, great facilities, great staff

none