Comfortable, clean, well positioned hotel Cleaning staff were amazing and nothing was too much trouble, a very professional and hard working team with good local knowledge that was very helpful. Frontline staff on reception, bar and restaurant all did amazing jobs. They are also a very hard working team, lovely to see smiles and very accommodating throughout stay. Great breakfast choices, excellent sausages, best I've gad at a hotel!

Small clothing space for a family room. Know for shower was duct taped and fell off twice. Chrome to sink tap was eroded and I sliced my finger open 1st night restaurant didn't have food we wanted.

The staff were so helpful and lovely with my granddaughter! We loved the breakfast and an evening meal we had was excellent, really good quality and tasty food! The room was spotless and spacious, lots of choice for tea and coffee! Lovely little Xmas gift for each of us was a nice touch! The main reason we selected this hotel was due to it having a swimming pool!! However the pool seemed quite cold even though the temperature was 29.1. It felt really cool, I couldn’t go in as I had a chest infection but the Jacuzzi was so warm and was lovely! My granddaughter went in the cool pool then had a quick warm in the jacuzzi with me! Then the big blow came, the man at the desk told me my granddaughter wasn’t allowed in the jacuzzi as she was too young! He said the temperature difference was dangerous for her! I told him she’s my responsibility and I would look after her. He said he could lose his job and said if I allowed her to go in we would have to leave the pool! His attitude wasn’t good and this was the only thing that let the hotel down as everything else was perfection! I’m aware there are rules in place for health and safety reasons, but I really couldn’t see a problem as I was supervising her at all times. I did complain to the receptionist but to no avail. They should be a bit more flexible when adults say they will take on the responsibility if anything happened! My granddaughter was so upset and was crying as she lives going in the water and she is an excellent little swimmer!

The pool rules were the only thing we didn’t like and the attitude of the man on the desk!

we love the location and setting.Its got everything we need and we've stayed several times .We enjoy having the option to use the pool.Rooms are nice and massive TV.Very well kept and Clean.

In this paticular occasion we had to ask for more tea/milk .There was two of us and we had just a English bfast tea for one,small amount of milk.. The Room was far too hot and we had to request heating to be switched off.But at same time can't begrudge the fact they had ensured room wasn't cold with the current weather.The Jacuzzi was too hot to get into and none of the guests could get it was too hot up and we all just sat on the ledge.Pool water was freezing.Steam Room,not really any steam in there.There was very creaky floor boards.Our own creaked when we walked on them Then we had the ones up above creaking.Our Door Handle came off. Our stay was a Satisfactory and it's usually outstanding.Dissapointed this time for the money paid.

The staff were all lovely, helpful and friendly. The breakfast was lovely. The restaurant is decorated to a high standard. The bar is inviting and comfortable. The hotel has a welcoming atmosphere.

The room needs updating. We had booked a privilege room because it was my husbands birthday. There doesn't feel any luxury to the room. There was a funny smell in the bathroom and outside the window, in the actual bedroom. My husband spoke to the maintenance manager, Kevin, who explained that the drains were maybe blocked with hair and would look into it. He was very helpful. The leisure facilities also need updating. It feels tired, the changing rooms are basic and not appealing. Very disappointing over all.

Breakfast was excellent, rooms were really clean and had a double and two single beds for two adults and one child. Close to the park and ride into Chester city centre (5 minute walk then 5-10 minute bus journey).

On the first night there was on going noise from one of the neighbouring rooms with crying, screaming and shouting running up and down corridors and slamming doors which woke all of us up. We were advised that the lady had some health conditions and that her partner had taken her out of the hotel to calm down. This was the same couple that smelt of cannabis and were constantly in and out of the hotel the evening before. On our second night the bar was very busy with a new trainee on the bar which was slowing things down, even more so when a coach party of people arrived, the staff seemed to be so rushed off their feet in between the restaurant, bar and room service it led to large queues at the time.

We had requested a "walk in" shower, as it is easier for us. this was not available so we were given an accessible room. This was much nearer to front of hotel, which was good. The shower was a bit complicated as was geared up for wheel chair users. So the wash basin was lower too. We found the plug( screw in ) and tap( very fierce water pressure) needed getting used to. All we really needed was a shower cubical. However the bed was so comfortable. There could have been some drawer or shelf space for cloths etc, but considering the type of room and how it would be used this was understandable. The staff (Susan) on reception and every single one were so friendly, happy and helpful. It seemed nothing was too much to ask of them. We enjoyed the food. Very generous breakfast with a big choice. The main meals were good as well. We had a very good (much needed) break in Chester. It's a lovely city and would recommend anyone to pay a visit. Thank you we had a lovely stay.

A bit noisy as our room faced the car park and we had the window open. Nothing else.

Good location for parking and easy access to city centre either via Park & Ride which was a five minute walk from the hotel, or a 30/40 minute walk along the canal. The room was fine, although take into account there are no wardrobes as such, so not ideal for a long stay. There was a small amount of hanging space and adequate drawers though. Bed was large and comfy. Hotel itself was in pretty good order: plenty of parking, friendly, helpful staff.

The bar was a little pricey, but that's more an observation than a criticism. We didn't have to use it!

Staff were excellent, always there when needed but never intrusive. I had thought I had booked a double room but in fact I had booked a twin. On discovering this ( by opening the room door) we went back to reception and they were happy to find an empty double room and swap it. The hotel is a little out of town but almost next to the park and ride, so access to Chester centre was easy, we could leave the car at the hotel and not have to worry about parking.

The breakfast seemed a little overpriced so we decided to just get a coffee and pastry in town Fitness centre lockers could do with some TLC

Hotel has well kept grounds a large free car park for guests. Staff very friendly, breakfast very good plenty of hot and cold food available. Hotel is spotless very clean and tidy with a nice swimming pool. As they offer swimming lessons to the public, you have to work round the times. Would make a return visit even with limitations described in "what you didn't like".

The rooms although a good size were like a furnace! A fan was provided as no air con ours blew out balls of fluff. The weather was exceptionally warm, great for site seeing & the Welsh coast an hour away. I can imagine rooms would be very cosy in winter. It's advisable to book breakfast before hand otherwise cost goes up by £5. The offered evening dining reduction booked in advance does not mention it's a limited menu until you read the small print at the table.

We stayed 2 nights. Thank you very much to Sid who helped make our stay happen when we had to cancel in November due to rail strike. All staff were pleasant and polite. Loved pool and jacuzzi. Only disappointment was that when requested 2 meals from menu on website we were told they were unavailable as chef would only prepare what was on the one sheet menu we were given. All other food and breakfast option was a little overpriced for our needs. Therefore we ate elsewhere. Thanks for a pleasant stay. Sue Lewis. Nancy Robottom

Not being able to get the meal we requested. It was disappointing. We had expected to enjoy an evening meal. No body wash in bathroom. Bottle was empty. We forgot to mention we used our own