Clean hotel, well run and staff are great. Good choice of breakfast too.

Room was cold, Windows’s are old so letting lots of cold air into the room and the heater isn’t powerful enough to counter it. I did ask for someone to check the heater which they did and it worked better but maybe that was due to the weather being warmer outside. It was minus outside when I first arrived. Holiday inn need to invest in replacing the windows. And car park can be noisy at night so if you are to stay get a room stay over the other side, again the windows don’t help with blocking out noise.

Easy to get to. Very friendly staff. Room was clean & tidy. I had a nice peaceful night's sleep even though the place was busy. The complimentary breakfast was outstanding. My son's pre surgery diet of milk & yogurt was provided on request. Nothing seemed to be too much trouble for the staff, even though our stay was only overnight they made it a great experience. If I need to stay in that area again I'll have no hesitation in returning again. Well done Holiday Inn.

Trickle vent on window. Made the room too cool near the window. It was about 4 degrees outside Building design - nothing can be done about it. Not a criticism more of a passing comment.

The staff were excellent and the hotel was spotless. Breakfast was very good and all the items were well stocked. The staff were also on the ball so everything like the rest of the hotel was very clean. No complaints.

For me the bed was too firm which meant the first nights stay wasn't great but I either got used to it was too tired to stay awake. Either way it was fine after day 1. My only real grip is parking. I don't believe that parking should charged in addition to the room cost. It means more receipts and expenses. One invoice for everything would be easier.

Bed was exceptionally comfortable (I have chronic back pain so I am an expert on bed comfort!!😀) Breakfast was also excellent so much choice and (although I had a weekend off from my diet) I loved that the calories were shown on most items Staff ensured that all our family staying in the hotel (10 in total) had breakfast tables next to each other despite the restaurant being really busy which was really appreciated

The lighting in the room could have been better. We were attending our son’s wedding so wanted to look our best doing hair and make up (mine, not the hubby!!) but a minor point

Great breakfast selection, plenty of choice and staff were always available to refill empty trays and offer help. The bed in our room was very comfortable and I had one of the best night's sleep. Lots of parking space and the staff gave us a code so the parking only cost £5 and they had a machine in the building so we didn't have to go back to our car to put a ticket in the window!

There was a spot of rust in the shower which wasn't a big deal but the rest of the bathroom was very clean and it stood out! Other than that we have absolutely no complaints, for the price we paid I don't think you can get any better!

The hotel is clean and nicely decorated. Staff were very helpful, approachable and kind. We arrived at around 6pm (check in was from 3pm) there is a touchscreen terminal as you enter to pay, and the reception desk was just to the left, the man manning the desk gave us a parking discount code without having to be asked, and offered to help us with the parking transaction. Parking was £5.00 with the discount code. The rooms, we had one family room (double bed and sofa bed) and a twin room. Rooms were a decent size for a holiday in express, my stepdaughter slept on the sofa bed and said it was really comfy, and my step son and partner took the twin room, both said it was the best nights sleep they'd ever had! We would of liked extra pillows, but we didnt ask so I wouldn't rate them down for that. There is an ironing board, Iron and Hair dryer in the room. And theres Hand wash, Shampoo and Body wash in the bathroom (all Dove brand which I thought was lovely) We had food at the hotel, which was very nice and prices are reasonable, I thought. There is also a Harvester next door and Stoke Football stadium is across the road. There was an issue with the Fire Alarm, it kept going off randomly while we were eating our dinner, the man at reception/bar was assuring when telling us there was no fire, and after he had reported the alarm he approached us at the table to tell us it had been reported and to apologies for the inconvenience. We had three girls who loved stitch, and the girl manning the bar was eager to get them Stitch halloween pictures to colour when asked if they had any paper for our girls to draw on. We stayed here as we were visiting Alton towers, its roughly 20-28 minutes away from the park, but very easy to get too. We would definitely stay here again.

Staff were amazing- really helpful and friendly and went above and beyond during our stay! A little mishap on the first night meant we had to move rooms and the staff made sure we were looked after and we were more than compensated for this. Kids loved the pancake machine at breakfast. Hotel was clean and inviting. Close to all local attractions. Only slight downside was that when we had to move room we were then on the ground floor by the carpark which got a little noisy at times- luckily our kids (2 + 8 years old) were exhausted after our days out so slept through this fine!

A quiter room/ area of hotel

Room was great ... carpet a bit grubby but didn't look at the carpet all day Tea and coffee supplied but as ever not enough milk for both ... got some from reception so no problem Breakfast as nice although replenishing some things was slow or non existent Most staff were lovely - reception were great This hotel is right next door to Stoke football ground but was surprisingly quiet

Replenishing breakfast items - on arrival at 0830 there were no hot tomato's , no berries and the whole milk was empty (which never got replenished) & considering the amount of staff standing in the breakfast room chatting between themselves none of our empty plates and bowls were removed from our table

We booked for a stopover whilst visiting Alton Towers for a 2 day break. So just needed somewhere to crash and recharge our batteries so to speak for the next day at the theme park. Overall was good but could've have been exceptional. The matterress in the rooms was not to our liking, but that couldn't be helped. We was put up in one accessible room and one normal but the accessible room was not required, maybe this was due to availability and as we asked for 2 rooms together. I had booked 2 rooms for my family of 5 so we have a comfortable stay. In one room we had a pull out bed and in the other room we had initially booked a pull out bed but was not offered. This was something that could have made our stay more comfortable. Overall staff where great, the hotel and rooms where clean and had all the facilities. The breakfast was on point too. Check In and check out was really quick and easy. So overall it was good but could've have been exceptional for our stay.

The mattresses where not our liking. In all honesty I have stayed in other IHG hotels so was expecting a higher level of comfort.

It was a surprise to have breakfast included! and a very generous choice on offer. We enjoyed the choice of cooked breakfast and croissants, together with fresh juice and hot refreshments. We were made very welcomed when we arrived with our dog, Bruce, and he also enjoyed the stay.

Although we were made feel welcome with our dog, there were not any signposted places to take him for a walk. On our second day I found a gap in the bushes between the hotel and the Harvester restaurant where I could take the dog for a quiet walk on an empty lane. It would be great if the hotel could actually open an access to the lane behind the building, for people to be able to walk their dogs.