The place is new and everything is well maintained. The reception is great and beautiful. The rooms are very clean and spacious. The bathroom is very clean with good showers. The staff are helpful and nice.

One side of the hotel is facing an olympic swimming pool complex. It’s noisy most of the day.. i imagine staying on that side of the hotel would be very uncomfortable. Its not an issue if you stay in the other half of the hotel facing smouha club. The breakfast food needs more options.. i would give it 6/10 but the available options are good enough for travelers. It could be better. The outdoor swimming pool is small and mostly good for Kids but it would be awkward for adults.

The hotel facilities are new with really helpful staff. Trivina at the reception especially was giving us all the information we need to get around the city. She is attentive, informative, made our birthday celebration memorable!! Highly recommended!!!

Nothing. All great!

New hotel with beautiful interior and exterior. Everything is clean and tidy. Very friendly and helpful staff. Beautiful view from the balcony to the city. I really liked the hotel.

Since the hotel is 5 stars, there should be slippers and robes, but there were none. The room description also said that there was an iron, but there was none either.

- size of the rooms - very nice staff - comfortable beds - big and clean bathroom

- The noises of the sports club near the hotel were very annoying. We had to wake up early from the contest we heard in the morning. Even at night, the noises of near by shops (music and loud shouting) could be easily heard. - The pool was very small and not really suited for swimming, it was a fountain more than a pool

For what we wanted in a hotel, the Mirage covered everything. The room was immaculately clean, the bed was incredibly comfortable, and the balcony was a lovely touch. Breakfast was very good, a nice big selection of proteins, pastries, breads, fruit and veg, as well as fresh omelettes being made to your liking. The breakfast alone is a reason to stay here! The staff were all very friendly, accommodating and helpful. Every one of them went out of their way to make our stay as comfortable as possible, and I've no doubt they do the same for every one of their guests. Definitely recommend this hotel!

Nothing to complain about at all!

A very recent and modern hotel. Room perfectly equiped. Every equipment seems to be new. Even the gym is very well equiped with modern machines. Very nice breakfast. Incredible quality of service from the workers (reception, spa, gym, breakfast). The only and closest experience of a 5 stars we had during our whole stay in Egypt in 3 different hotels.

Maybe the location or the area around the hotel. It's perfect for short time and to be close to touristic places and visit Library, Theater etc that are very close. But the surrounding area seem to be less clean and peaceful than Montaza for example. Maybe size of bedS: will have prefer to have the option of only one Queen/King size bed instead of one small double bed + one single bed (not interesting for 2 people only)

The Hotel was set in from the street and had a beautiful and welcoming entrance. The welcome drink was a nice touch! The modern spacious room was like the online pictures and since we faced the back, (see attached picture of view)it was quiet. The stone walls and floors are beautiful! The staff was very helpful and answered requests quickly.

Although I prefer a firm mattress, I got used to the soft bed by the second night. Tip: Getting into the elevator, there’s a lip on the floor threshold- take care to step up and into the elevator.

The hotel is new, and clean, rooms are nice, and we had a good time.

The one thing that remove 2 points from there rating is at one time, we had guests over for dinner at the room, and the hotel staff that worked the night shift was very rude about that, kept calling our room to ask them to leave, made the guest uncomfortable, and made us look bad. We book 5 stars hotel because we don't want the staff to middle in our business, and that was the only time we had such issue. so that employee costed them 2 points for this review.

Everything was good starting from the reception all the staff were helpful. I want to thank Maryam and Nadine from the reception they are wonderful and also Islam and Abanoub they are great The room is so beautiful and clean . Room service quick laundry were very good and quick too the hotel is new and beautiful Housekeeping are good

I didn't like the breakfast is too poor and needs more variety Pool is very small small for adults. The hotel in the middle of one of the biggest club in Alexandria and some rooms view on the pool of this club so it's so noisy all the day and till late night and early morning

The room can be compared to the quality of four season's san stefano but the facilities, lounges ,and all team are better in four season's off course 😉, take care of the Flies( الذباب) and the clean of the lift walls the Couch , and tell the house keeper team not to leave FLIES (ذبابه) تقف علي الحمام وعلي الجست ، I DO NOT CALL THAT A 5 STARS , IN TOTAL I WOULD LIKE TO THANK THE ROYAL GM MADAM , but please the team , all the team still in the eye of a 47 years men with 2000 hotels nights experience i still see they will need very very very much training & motivation, thank you for the best 👌 big rooms and super modern decor 😀

I didn't like the front office girls experience like knowing the time and kind of the lunch & dinner , they need to ask , also the team noise in reception and the house keeper , it is a club not a hotel since 🤔 we are in semouha club , plus u need to make restaurants not one only , sandwiches in lobby , and more F&B FACILITIES i only like when F&B MANAGERS ARE 😉 YOUNGER with international thinking not very local cause i knowledge some of the F&B TEAM which where in the grand plaza hotel and non 😅 qualifed in restaurants hospitality at all , accurate 100% true feedback from a guest lived half his life in hotels 🏨, again , thank you for all .