Very nice hotel, with really friendly staff! One of my favourite things was the territory itself-so green, so cosy, with a lot of beautiful palm trees and other plants and flowers,respect to all the gardeners who are doing amazing job to make the resort even more alive! We had one time dinner at one of the a-la-cart restaurants-Portofino, the Italian one and it eas amazing! So big portions anf really tasty!

Spacious room , very beautiful landscape and big territory. Shopping possibilities just next door to resort. Kids club for international speaking kids ( Bella) was amazing ! Good pools and breathtaking coral rif.

Separation for Italians and non Italians including animation and even a kids club. Variety of food needs improvement , long lines build up for afternoon snack which is served only by one person. Evening animation is poor.

This is not my first nor last time in this wonderful hotel. We are in this hotel every year because of the good treatment of all the staff, starting with the reception and ease of accommodation by Mr. Mohamed Fahmy and the respected Professor Mohamed Saeed, the reception manager, who was surprised us by sending fruit basket on the room and it was a wonderful gesture Luna Bar gentleman Mr. Khafaga who stands for long hours to meet customer satisfaction Thank you very much for the good treatment. The food is delicious, but there is no variety in the items But it didn't cause me any problem because me and my family were very happy Special thanks to the restaurant manager, Mr. Salah The animation was great trying to talk and friendship with all the guests, especially Ali and Fares They are doing a great effort to meet the happiness of the guests and we have already become friends and are in contact so far A very special thanks to the Animation Director, Karim

Significant increase in prices and lack of food diversity and the establishment of a restaurant dedicated to the company Albi Tours and its customers separate from the main restaurant of the hotel, which affected the diversity of food in the main restaurant, and there is also an animation team for Italian guests, which may affect the daily presentation of the animation of the hotel and the lack of viewers

Food variety and quality was good, easy access to the diving/snorkeling, friendly staff, great pools (for kids too)

Really loud music at the pool, construction noise during our stay, the lazy river pool was closed

Good service attitute and good price in 5 star resort.

There is always a queue on any one of the bars even if I only want a cup of cola.

The staff are amazing. Egyptian people are so welcoming. Lifeguards were so helpful, fixing stuff and getting us clean towels. Very clean. Spa is modern and I got 3 massages for only £73 infusing sauna and steam. Free sun burn treatment. Animation team were fab, always talking to us, not pushy. A show every night to watch of varying levels of talent and production! They tried hard to keep us busy. Beauty / hairdressers were very helpful and painted toes, fixed my daughters broken acrylic nail (they went out to get the glue for her) Amazing gardens..

Needs updating, worn out furniture and equipment etc Food good for Polish and Russian stew goulash etc nice salad breads fruits and good dessert. English kids would struggle here I think. No chips, burgers etc No lifts at all. No Fanta. Lilo from shop broke after 4 days and a hat we bought also fell apart.

The buffet was amazing, and the rooms were very clean, comfortable, and spacious. The view of the ocean and the facilities was spectacular. I liked that there was no hassling in the shops inside the resort, and I loved that you didn’t have to worry about food at any time of the day. Breakfast, lunch, and dinner were all provided buffet-style, and if you got hungry in the pool area, there were snacks available between meals, as well as unlimited drinks.

The only thing I didn’t like was that there was no buffet-style serving of scrambled eggs for breakfast. If you wanted eggs, you had to stand in line for them to be made to order. It’s not a bad thing if you prefer fresh eggs, but sometimes the lines were long, and I just wanted scrambled eggs quickly. Also, I would have loved to see more bananas—I only saw them once. Other than that, there’s not much to complain about or criticize. Overall, I think the service was really good; I just missed those two things. Everything else was excellent, and I highly recommend it!

beach is nice, with sandy parts and excellent snorkeling can be accessed from the pier. Two massive swimming pools with lots of sun loungers. Rooms spacious and with good sea view. Staff is very polite and always helpful. Some local shops just outside

Food was very poor. Breakfast was the worst. Dinner and lunch more like in 1 star hotel. Hardly and choice. I am not fussy with food and when I read all the negative reviews around it I thought I can't be that bad but in fact it was far worse than previously described. The hotel should definitely seek improvement around this area. Wi fi was also very bad

clean location calming staff reception room pools beach deep sea life guards bazars animation team food greenery kids club everything is close to the other .. from beach to pools to rooms to restaurants to shops is very convenient A family room with 2 160 cm beds and two 1 meter beds are very comfy for a big family of 6 persons. my family and I loved the place so much. and you find this in the faces of all guests. Very safe for kids, especially with professional lifeguards . I met the same staff for the second year in a row, which means the place is stable for them. and the nice thing that they remembered me and my kids with names after a year.

breakfast cheese quality juice drinks are of low quality - powder dried juice with sugar soltion. snacks are not good except for potatoes. the parking is shadded only for the management cars. it will be perfect if they extend this to the guests area.

The place is beautiful, all the staff are cheerful and wonderfully helpful, especially at the reception (Mina) and in the restaurant the chef (Amro). The gardeners are excellent. The room is very clean and has a good area. The beach is mostly rocky, but there is a scaffold for snorkeling. I will definitely return to the place, God willing.

The TV screen is small and the channels are few and not arranged.