Absolutely amazing hotel, the staff, the food the views. No complaints. Pure enjoyment. Rooms are very spacious with great views. Beautiful gardening along the hotel. Food was the bomb. Great selection of food, every evening different cuisine depending upon the flag they hang e.g Monday Italian tuesdays Egyptian etc. Restaurant staff super friendly , polite and caring always asking if you'd like something to drink.. Reception is welcoming, understanding and treats their guests like kings 🤴.. Swimming pools are very nice with lots of activities and seperate cute aqua park with swimming pools for children. Their beach is top 👌 sandy with lots of seats, great beach bar. Entrance to the sea is shallow. You can walk cca 200 m on the shallow water reaching ankles and then slowly entering sea . They clean the swimming area no harmful sea creatures there . Very safe for children. There is also long jetty from which you can jump to absolutely crystal clean water not more than 1,55 m deep. Great for people who are not good swimmers or people who don't know how to swim.On the site is also lifeguard. I definitely recommend this hotel to eveyone, especially couples, families with children and elderly and people seeking moments to unwind and just relax with no worries ❤️

There was not a single thing to dislike. All was top !

we liked the hotel. it’s a good value for money. kids club needs a little upgrade. may be just few new items for the Sandy area, looks very tired. I liked the beach, the room was very nice (we had swim up) but I wouldn’t recommend it for little kids - for example our room wasn’t safe. it had gates, but corner room didn’t have other wall and my child could run away. I was always on guard. the rest was good, except the staff in the restaurant. majority of them highly unfriendly. I was told it is because of Ramadan

staff member in the restaurant threw the paper envelope with cutlery right in the guest when they were seated at the table. not literally in the face, but threw it at them, rather then put on the table. very poor fish selection in the buffet.

The aqua park is nice but too small. Swiming pools are good. The pictures are acurate. Rooms are big and spacious. Sea view is beutiful but not the dry beach. Staff are freindly. The kids den room is brilliant and with sea view. The kids room has a door and separate AC.

Food at the main restaurant is not good, not delisiouse. They reuse leftovers from previous nights. 2 of us got sick because of the food. Drinks are cheap. The paid internet is not good, get a sim card. The aqua park is not located in the same resort, you have to get out and cross the street into the other hotel. The sea is dry, no water or very low ( ankle high) for a long distance. No waves even in the dark waters.

The compound is beautiful and kept well. Had a lot of fun at the Aqua Water park which is across the road, which is free. Reception was very helpful with a check in problem and even upgraded us to keep us happy. Costumer Service at its best.

I wish the bigger pool with the slides were heated water. My kids didn't like the small pool that was heated.

comfort and food

Spa offering was not what we agreed on: missing face masks, wrong massage done ob second day.

Lovely place with everything you need. The food quality is good with international variety, the facility has swimming pools for all ages and a wonderful beach where the frequent low tide makes it perfect for little children to play safely. The animation is very soft (one of the reasons why we chose this place), you may spend your time alone and no one will bother you. The rooms are spacious and clean.

Everything was perfect. If there's just a little recommandation, the only remark is that there was not a single female worker we met during our stay, not even the spa, the perfume shop or the pharmacy just out of the village. We would recommend to improve a bit more gender diversity in the staff, considering the international customers the resort is addressing and the impact this could have on the local female workforce (in other Egyptian cities like Cairo and Alexandra we indeed met many amazing female professionals)

It was so big and clean

Just the taxi service people at the reception was very dodgy they triple charged us the second day we got there the first day we got there they gave us a price of 500 n second day they charged us 800 but after using the local taxi service we realised they charged us 500 extra for the service that should have been 300. 3rd day my husband went to the ATM on the reeception which is right next to the taxi desk while my husband was cashing out I saw both taxi men using their FaceTime cameras watching my husband when they saw that I seen them do this they turned their fones off. So we felt very uneasy at that time and very angry we did not tell the hotel staff because we didn’t know who we could trust at that time.

Resort was lovely. Staff were excellent. Food was fine. Would be nice to have more local/eastern Mediterranean fare. Football academy was a real hit - Cody and Matthew were brilliant - friendly and kind and took excellent care of the kids while also teaching great skills.

Evening entertainment was poor - very repetitive and not particularly good. The visiting acts we're mediocre. Without a purple band kids were excluded from some pool activities which was very disappointing. Having paid for accommodation we should be able to use all resources!

Stayed from 15 till 23 September 2021 (date requires adjustment). The staff are doing their best to make sure we as guests are satisfied, Mr. Eslam head of the reception made a free room upgrade & Mr. Abdallah's kindness from the main restaurant, to name a few. The Aqua at sister hotel Coral Sea Aqua club (which is currently closed except for the Aqua Park) is amazing. Room was great. Pools are clean. Covid-19 measures are perfectly applied!

My original booking was at Coral Sea Aqua Club & I was relocated to the sister hotel Coral Sea Holiday across the street and we had to take a ride by the golf car then cross the street (with a help of an assigned staff) in order to get there. Sometimes the food was below average other times it was great no consistency regarding the quality, despite the fact that Waterworld sister hotel was always amazing. The beach is not good, too far to reach deep water.

Our stay here was AMAZING!! I don’t usually write reviews but I have only good things to say about this hotel. I highly recommend. The staff were so lovely and accommodating, not to mention the free room upgrade that we got when we checked in. I would definitely stay again. The hotel was gorgeous with lovely facilities. We were super happy with our stay and could have done with an extra day. loads of restaurants to choose from at the hotel and the hotel is in the perfect location so if you wanted to eat out you certainly can.

Everything was amazing, though the room service pizza could have been cooked a little longer. We Only had it once very late at night, so it may have just been a one off.