The hotel its actually very nice. Next to train and bus stations and close to supermarkets and shops. We used the S and U trains to move around and the hotel is 16 minutes away from the airport and 20 to 25 minutes away from the city center. The bed was very confortable and the stuff were very pleasant and helpful. They let us check in earlier (before 3 p.m.) and they even borrow us an umbrella and slippers, when we asked them to do.

For the price we paid (120 euros per night), i would give the perfect 10, if they include breakfast too. I suppose in Germany they overcharge breakfast in generally... Our room was across the train station, so except the noise from the trains (its not too much, we got used to it), friday and saturday night you could hear drunk guys that were shouting from the street. Finally, on our last night (Saturday 7/12), we woke up around 2 o'clock, because someone was trying to open our door with another card key (we could hear a specific sound from the door). Probably, a hotel guest got confused, because outsiders cant use the elevator. (You need a card key to operate it) It was an incident, we didnt report on the next day, because we were very hurry to catch our flight.

Perfect location near the train station S1/U3 easy to anywhere you wish to go and many buses stopo ust there. We has a lovely large room with a desk and many large windows that tip open for fresh air. Very quiet in the room despite busy neighborhood. Plenty of space in the closets and a large well -lit bathroom. AC worked great. Breakfast was a huge buffet with something for everyone. When you are busy and jet-lagged this is a big plus. My colleagues staying in the nearby Ibis had many complaints about small rooms and nonworking AC, and train noise, and some of them moved over to the Intercity mid-week.

The bed was a tad hard and the sheets were never changed even though we were there for 10 days. The room was quicky cleaned any time we asked, except for the bedding. Drain of bathroom shower is very slow and quickly becomes overwhelmed. Hallways are weirdly dark and showing a lot of wear.

Cleanliness, staff

Clean, modern comfortable

Had to upgrade the room to get tea/coffee facilities. We did not want the wide range of fruit teas provided, just wanted ordinary tea but we were unable to get more than 1 bag each per day - staff did not have enough on service trolley. A lack of flexibility with this service

Location of hotel is amazing, 1 minute to U/S-bane. Beds were comfortable, good sound isolation, quiet, many restaurants and shops (also grocery shops) nearby. I would love to come back!

No one said to me upon arrival that hotel gives a free card to transport and we spent tons of money on it and made a card just on the last day. We booked 2 rooms, I asked them immediately after booking to place us in rooms nearby. Got an answer that it is dependent on availability. I just think that there is no such option in their software to put bookings on rooms near each other. So it was a lot of walking around the floor for me.

Easy access to public transport as being close to the station. Only a few stops from airport. Good breakfast with warm croissant. Breakfast available from 6:00. Helped me early check out for morning flight.

Takes a little time from/to sightseeing points. Smart TV did not work as it is supposed to be. No entertainment in the room. No door or curtain in the shower space so that water can splash to outside of the bathroom.

The room was spacious, clean & comfortable. The shower was great & the bathroom also was quite clean. The bed was super comfortable as well. The breakfast buffet had a nice selection too! The location is very close to the U/S-bahn station, so getting to other parts of Hamburg is super easy & fast!

The television was disconnected somehow when I arrived, but as soon as I informed the front desk, they sent a technician right away to fix the problem. Very attentive service turned a problem into a plus!

Very spacious room, silent and nice overall.

The "open-concept" shower is a bad idea: after a short shower, half of the bathroom was covered in water and the access to the washbasin without stretching/walking on a wet floor was made impossible. The same goes for plugging in the hair dryer in the only socket in the bathroom. Either the shower was clogged or the shower itself is a poor design.

Very good hotel and very clean. Staff were friendly and helpful. Convenient location as well.

Didn't get breakfast cause it was very expensive compared to the price of the actual room. Also I'd have thought that there would be some sort of discount on the parking area. I suspect it was stated somewhere but as a non German speaker didn't see it.

The hotel is in the far northwest section of Hamburg. The location was perfect for my needs, and also near public transportation. The room was very comfy, although there was some muffled noises at night from the street below. I met my friend in the lobby bar where the (adorable) bartender was very attentive to our needs.