It's a great place if you are looking for a quick overnight stay and a place to lay your travel weary bod to rest. The beds, bedding, and pillows were very comfortable and the room was clean.The front desk staff was so helpful in getting me a ride from the airport to the hotel after the shuttle service has stopped. My flight had been cancelled, Delta was useless at helping me out with overnight accommodations, it was very late & I was totally wiped out! The woman at the front desk was so kind to me and patient and helped me connect to my driver after some miscommunication who got me safely to the hotel. She went over and beyond and I'm so appreciative of that. Thank you!

The lack of food nearby. If you miss the free breakfast like I did you are totally out of luck! There is nowhere to walk to nor any restaurants nearby. There is a Subway about 4 blocks away and that's it! The location, although close to the airport, is not good or close to any attractions. The sanitation dept is nearby snd although I do realize its value to NYC, it's not a great area for a hotel. Also there was zero soundproofing and I could hear all the street noises like they were inside my room.

Overall a good stay, especially for the price during Christmas time. Service was friendly and helpful, breakfast was much better than other continental breakfast options I have experienced in similar hotels. Takes a while to get to Manhattan by public transport but bus & subway were reliable. The airport shuttle offered by the hotel was very convenient!

The bathroom had no option to store bathroom essentials, a little sideboard would have been convenient, but overall solid furnishing.

I really like the staff member at the reception. He was friendly and helpful. Because we stayed only one night and we arrived very late (after midnight) and had to leave early morning around 5 am, he did not charge us any deposit. Room was clean but small, I didn’t get a chance to sleep in bed as I had to take a shower and repacking before our early morning flight but my partner said bed was comfy. :) Water pressure was good and water was warm even in the middle of the night. Also location is good if you have a flight from JFK. We also used a shuttle bus provided by the hotel.

Rooms are small comparing to other hotels we stayed in America. Also shuttle bus was overpacked and we were like sardines in a can :) no seats available

Very comfortable, Staff were friendly especially the general manager. Free shuttle service between the airport and the hotel. We had take out food and we were able to eat the hotel's dining area. The hotel had a free breakfast that was very well thought out and very good. Enjoyed the beds and the 4 pillows. The hotel was newer and the bathroom facilities were deluxe. the price per night was more reasonable than the other hotels in the area. They also have a day stay so for $80 you could spend 6 hour in a room during the day.

We had to take the sky train to get to the pick up area. This was not a big deal, but it took a little time.

The staff customer service was exceptional. Meghan, the front desk receptionist was amazing. We arrived worn out by travel. She was friendly, went out of her way to be helpful, and her customer service was exceptional. A true asset to the hotel. The shuttle picked us up in a timely manner and the driver was courteous and helpful as well. You go through baggage claim, take the air train to Federal Circle(free) and at Federal Circle you call the hotel and they will pick you up. On the way back the shuttle will drop you at the airport terminal. Nice hot breakfast. Eggs, hash browns, sausage, toast, waffles, fruit, juice, coffee etc. Very close to airport, very clean, comfortable beds, wonderful staff.

Nothing

Very close to JFK, clean and comfortable room. Fast check-in/out. Kind and professional people at the reception. Very fast wifi. Second time here and will be back again.

Sometimes the prices are simply too high for the type of hotel. Breakfast, for example, comes in a bag (all drinks and packaged foods), perfect for a quick checkout, but if you want to enjoy a buffet, know that it's not available here. Shampoo and body wash are only in small samples (miniature bottles), which are barely enough for one person (there are no dispensers).

The front desk person Misty(?), she was wonderful. We took the shuttle (free to/from JFK) and when we walked in we were met with a huge smile and a welcome. I needed a few things from the area and she was very helpful suggesting where to go. It's a little loud since it is so close to the airport. I would stay again. The BEST part was when we returned to this same hotel 8 days later the minute we walked in she said hi and asked how our trip to Italy was. SHE REMEMBERED US! You can't beat that. Well Done

The breakfast was not what I was hoping for but it looks like they are adding to it.

Location near to JFK and the free shuttle to and from the hotel make this place a great choice for persons that need to be at the airport early or arriving late. The room was very comfortable with a clean, modern, and calm aesthetic. The bed was huge and very comfortable. The bathroom was another point to be pleased with in that the size was good and the shower was nice. No wet floor scenario either. The coffee machine in the room was a welcomed addition. The complimentary breakfast to go was great for the early morning shuttle departing too-small but appreciated. All in all, I am happy with the experience.

The price was ok. But I expect that from that airport location. Not as expensive as others in the vicinity but it could be 10/15 dollars or so less and don't offer the breakfast. Breakfast is nothing special.

Was so happy that shuttle service was provided from JFK and that the Inn was close to the airport. The beds are so comfortable.....you don't want to get out of bed. Best mattress I've 'slept on overseas in awhile. Breakfast was good also.

Wish we could have gotten lunch and dinner at the property instead of ordering in from outside vendors. We got bad food the first night. The second night we took an Uber out to a Jamaican restaurant close by. The food was very good.

We only were there for one night after flying into the airport and to leave the next morning. It was cheap but nice enough and the staff were very friendly. Being gluten intolerant made it a little tricky for me to find something to eat but the staff member managed to find something nachos and guacamole for me and made so to check the ingredients.

We arrived in the evening so some of the food ordered had run out and we had to have something else but not the end of the world.