It was clean, quiet and comfortable.

One of the housekeepers falsely stated that I had smoked in the room. I was charged a penalty fee twice, $250 per charge totaling $500.00. I am a non-smoker. The receptionist checked my room and validated that I HAD NOT smoked in the room. She put a refund through for the first charge. The manager Jay denied that the hotel made the second charge. My bank validated that they had made the second charge. I filed a dispute with my bank who will now recover these two charges. Meanwhile, $500.00 has been removed from my bank account by the hotel. While I’m confident this money will be refunded, it is not available in the mean time to use to pay bills, etc.

Exceptionally clean. They had a beautiful pool / hot tub with plants in the area for a natural feel, and towels were provided. We were upgraded to a room with two queen beds for free because we accidentally booked a handicap accessible room and didn't need it. They had a cappuccino machine and lemon infused ice water available which were nice amenities. They had a post card in the room with the name of the city which was a nice travel souvenir. The location was easy to get to and in a nice area. Beautiful mountain view.

It would have been nice if breakfast hours were longer.

Hotel was recently renovated. Staff was VERY friendly, they text me about 15 minutes after I arrived to welcome me & asked me if there was anything I needed or if there's anything they could do for me. There was a game room (with pool table, air hockey, pinball machine and arcade games) and a pool.

The pool room and game room both closed at 9. I think the pool could have closed at 9 & game room at 10. We arrived later than expected (7:30 due to heavy traffic) & only had 1-1/2 hours so had to decide whether to go in pool, or game room.

We liked the whole place. The room - more spacious and comfy that expected, and super soft sheets. The breakfast had generous, varied and delicious selections - especially liked the bacon/sausage, eggs, good yogurts (small size, thanks), fresh fruit, those great waffle makers that give you such authentic crispy waffles and happy to see hard-boiled eggs too. There's more - this is just what we ate. Staff could not have been nicer and more helpful with suggestions. Oh, the view of the surrounding hills was also lovely at sunset! We booked here because it was the best bargain in this area, so we weren't expecting so much for our money. Nice surprise!!

nothing

I am retired from a career in tourism with a municipal convention & visitors bureau. I used to represent over 180 hotels and motels. I have rarely ever seen such a well-kept, well-managed property, as the Comfort Inn in Scranton, especially in the budget-friendly tier of properties. Cleanliness, order and superior customer service were obviously top priorities. Check-in was extremely efficient and professional. And all requests for information or services throughout my stay were taken care of immediately and completely. I would advise anyone needing to stay anywhere near the Comfort Inn, Scranton, PA to make this their first choice.

I wish the property were closed to downtown, but I accept that the location provides the traveler with a reduced rate without having to skimp on amenities or service.

Clean, nice room, spacious, clean bathrooms, nice setup with comfortable quarters and work desk. TV was easy to manage, heat worked nicely.

Room cards are terrible. They don’t work easily. I spent six hours driving from Massachusetts, was exhausted and just wanted to get in my room. Instead I have to drop everything and fiddle with this plastic thing to get into my $90 room. I never left my room because I didn’t want to mess with the card key trying to get back in!!

Very spacious, clean room with kitchenette. Comfortable bed with assortment of different pillows. Good breakfast with omelet and sausages, waffle stations and usual breakfast items. Clean pool and Jacuzzi with good temperature, opened 10am to 9 pm. The area and the hotel were quiet during our stay. Good WiFi

Carpets in the common areas need to be thoroughly cleaned or replaced. Only one fork was provided in the kitchenette. Bathroom in the pool area needs renovation.

I liked how big the room was and the little kitchen area. I also liked how nice the breakfast was every morning. I liked the staff and the hotel. I liked the sitting area near the lobby.

I didn't like the fact there is no kitchen sink in the kitchen area. I didn't like the water temperature in the shower it was to hard to find a perfect temperature. It had some dirt in it and it seem to not drain properly.

The rooms were so clean, comfortable and spacious! We were very impressed with the rooms.

We were just disappointed the pool was closed for maintenance! I understand that this happens, but I just wish a staff member had told us before we checked in. We found out after getting two little kids all ready in their swimsuits, walked to the pool and saw the sign on the door. They were so upset, but luckily the little arcade next to the pool made up for it!

The room was spacious. The beds were comfortable. Stopped in to catch a minor league baseball game which is only a 5-minute drive away. Pretty good selection available for breakfast.

The pillows are absolutely awful. First of all, I detest these small pillows that seem to be all the rage in hotels nowadays. Not only were these pillows small, they offered absolutely no support. They really need to get some better pillows. If I decide to stay at this hotel next time, I will be sure to bring my own pillow. Water pressure in the shower wasn't all that great