We came in from out-of-town to celebrate our 6 year old grandson's birthday party. They had it here because of the pool (they live local). The pool was busy at the time we were there but it worked out okay. Afterwards, he opened presents. He received a gift that needed batteries. We went to the main desk to ask if they sold batteries in the little shop across from the desk. The girl behind the desk said, "No, but I have some." What? Yay! She saved the day. He was so happy! On another note, the complimentary breakfast was great! The girl working it was helpful and friendly. All of the staff we encountered were friendly.

The room was on the cool side even though it was on the heat setting but we weren't in there much except for sleeping. The unit is a bit noisy but you get use to it. : )

Cleanliness the convenience, the amenities as well as the value as well as the complimentary breakfast.

The Staff of the Breakfast Area just rude and made not only myself but my family uncomfortable to even eat the looks as well as her talking to other staff about others very unpleasant other than that the rest of the staff as well as the front desk was a pleasant.

We were there for an extended weekend. My granddaughter was in a cheerleading competition. The staff there was awesome. They were extremely pleasant and polite. They were so eager to please us. Upon our checkout, we ran into car issues and had to have it towed back home. Samantha, the front desk clerk so was helpful to our situation, she helped with making the situation less stressful. Actually, both the young ladies at the counter, were helpful, polite, and extremely helpful and accommodating. Housekeeping was great, the hotel itself was extremely clean. I did not see anything unsightly dirty thru that hotel (and remember a lot of cheer teams were there that particular weekend) they were on top of it and the hotel stay cleaned the whole time. There were dispensaries of hand sanitizer thruout the building. The beds was extremely comfortable, more comfortable than my bed at home. The free breakfast was great as well. Everything was freshly cooked and they a good variety for everyone. Ceral, fruit, yogurts, toast, pancakes to name a few of the items. Everything was covid friendly with sneeze guards and individual containers. They even provide rubber gloves if needed. The location was great. Their was a Walmart and Target across the street and many restaurants nearby to choose from. Shopping is also there ie. Marshall, Macy's. In the past I always traveled with the Marriott but if this is how all IGH locations are, they may be my new place

Everything! I stay at this hotel whenever I’m in the area because it’s one of my favorites. The location is quiet but super close to several dining options, conveniences, and shopping; it’s also right off the highway. The hotel is modern and incredibly clean, the staff are amazing, the beds are so comfy, and, if you’re a fan of The Office, you’ll enjoy the little nod to the show that can be found in the lobby.

Not a single thing!

I really liked everything very clean my family love it ,,, of all the hotels I stayed in I've never seen anything like it. The very clean towels the beds were also smelly very good ,,, I really liked it a lot and I recommend it

The only thing I didn't like was a client treating the hotel employee badly because she was serving breakfast alone,,, I wanted to congratulate you all thank you so much for everything

Location is great, staff is always pleasant, beds are comfortable and room has an amenities we need, restaurants within walking distance and stores extremely close by, we will be back

Minor mildew in bathroom and bath plug was broken, found some hair in bathroom that wasn’t from my family, otherwise great, we enjoy this hotel and have stayed a few times

Location is amazing if you are a "Shopper". I don't think I qualify as such, but even I was taken in by the variety of stores. I haven't seen more in a condensed area anywhere else. Staff were excellent. Especially front desk personnel.

Hey, who doesn't care about price. I would rather know it's always a competitive price so I don't have to shop the Hotels.com, Bookings, etc. Is there anyway to do this HI members?

We have bowling tournaments near here and this is our goto hotel to stay at! It's is always a fast check-in, never a problem, and the workers are beyond friendly and helpful. I personally have been coming here for the last 3 years, twice a year, for various tournaments, and we will NEVER not stay here!

Nothing!

The hotel was beautiful and clean. Decorated for the holidays and really added to my enjoyment of the stay.

I left shoes in the room at checkout. Called that night, the next day and the day after that. Was told housekeeping manager would call me, nothing turned in. I never got a call. I told desk people 3 times where exactly they were in the room and I know 100% they were there because I don't have them. Nope, they say nothing found. I sure hope the housekeeper is enjoying them!

Warm fireplace in lobby area for gathering and relaxing. Hotel is always decorated beautifully for each season! Comfortable beds, clean bathroom. Loved the pancake maker!

Hot tub jets were broken, pool area needs refinishing, old. Breakfast eggs were cold each day.