Friendly staff. Spa is great. Breakfast has good selection and nice selection gluten-free free options. The location is nice on the lake with a view from the room and walking distance to town center. Free parking

Rooms are outdated, and there are wear and tears here and there. Spa being so nice, rooms not renovated its a big contrast.

Location.Premises with good potential.Rather friendly and helpful staff.Good and safe parking

Strong chloride smell even in reception.Normally public Spas are using so called sealed chlor without smell and spreading in the air for long time. Breakfast could have fresher bakery and may be some more varieties as the price for one person use room was higher than 160 eur in province area

Restaurant food, although expensive, was very tasty. I am surprised there is tasty food in Finland. For example, all food in helsinki taste bad, but this hotel restaurant had flavorful food made with quality. Spa was perfect. Very appeasing to eyes and able to go out into lake for a cold dip. 4 different sauna.

Balcony was a little dirty.

A somewhat standard spa hotel right on the waterfront, but standard in a good way. I didn't use the spa, so can't comment on that. Friendly personnel, modern clean room with a balcony viewing the waterfront, peaceful surroundings, good breakfast, parking. All well!

It was one of the best memories I will carry throughout my life. I was happy in an amazing place with the best food I ever tasted among the scenery around.

Everything was perfect!

Everything! The staff was very professional. Breakfast was excellent and dinner was very delicious. The room was very clean with a comfortable bed and a spacious closet. The spa was absolutely relaxing.

The sauna options are diverse, the view from the room is great and the staffs are really friendly. Breakfast was not exceptional but satisfying. The hotel is located 1km away from Heinola center, so it's very convenient if you just want to enjoy lunch/dinner elsewhere other than the hotel's restaurant.

Most of the spa and sauna rooms are not activated in the morning (around 8:00 - 10:30) which is a little bit unreasonable considering the spa access is included in the room fee. The bathroom should be cleaner in my opinion.

The restaurant has an amazing view and provides great food for a reasonable price with a friendly service. The Spa includes two Whirlpools (with a nice view!), at least 4 different Saunas, a (small) indoor swimming pool and direct access to the river. The room was clean and comfortable with decent and functional (but not overly fashionable) facilities. Overall, we would highly recommend the hotel if you want to spend some restful days in a nice spa with good food for a reasonable price!

beautiful location and very comfortable room

Really nice staff and amazing location on the lake.