Hotel is located @ ideal place very near to metro. ARNT the service provider was very much helping. Hotel was almost full withh Forign tourists. Taxi is also cheap to acces marina, JBR beach from here.

However our queen room was not having tea and coffee. Just green tea sachet was provided. I also check inn on my birthday and such four start hotel didn't bother to present a surprise piece of cake or wish me in any way

The location near to mashreq metro station Nearby supermarket 1 metro station to mall of the emirates The fast check in Specious room and bathroom Water power was great all the time Polite staff . Good value for money

The room service staff always forget something 2 times didn’t add tea and sugar in the room 1 time didn’t wash the used cups and put them as is 2 times didn’t put full set of towels in bathroom one time they re folded used towels and put on top of clean towels Overall room service was just under expectations and needs real care and monitoring from hotel management. As it is main negative point in this beautiful hotel.

Staff were amazing, when we needed extra towels the brought them up no problem. Offered to help me carry some water up to my room. Pool service was spectacular for food and drinks.

The only thing was that some of the cups in the room were dirty and the pillows on the bed were not typical size so tricky to sleep with however there are normal pillows in the wardrobe which I only found on the last day which were a bit dusty! However none of that would put me off returning again. Highly recommend

The staff was so approachable and could do all possible things to make us comfortable. Had a comfiest stay at Novotel Al Barsha. Excellent housekeeping by MUJIBUR. Thank you keep up the good work 👍🏻

The location was good,however the nearest metro station was not functioning due to rain damage. The checking was very smooth, front office very efficient. Internet was fast.

House keeping not upto the mark. I had broken pieces of chips on the floor at time of checkin. Electric kettle would have been better than the coffee machine. Breakfast was not upto the mark - I travel once in 3 months to Dubai and live at different locations and their breakfast was far superior. Juices like orange was made of probably tang and that too diluted - apple juice heavily diluted with water.

Room, location and breakfast are good

My room was booked by my friend and he had given all his credit card details. He forwarded me the confirmation of the email received from your end. But on checking desk I have been told to pay. I paid with no hesitation and informed my friend. He contacted the front desk requesting them to refund and debit to his credit card or he will approach to settle. The request was not considered and the reply was once the hotel collects money the don't refund.

Location, many elevators, parking, upgrade to apartment. Prompt response to most of requests from reception. Nice view.

Late in check-in. Did not know that there was only 2 two bedroom in each floor so our request was not easy to accommodate ( this was not mentioned after booking and request). Housekeeping in general was ok but only I one day we had a slow team, working in all bedrooms at once so we all had to be in the living room and did not change everything but only when asked and not everything. We decided not to complain at the time. Glass was not clean was not able to totally enjoy view.

I loved the people especially the lovely ladies in reception and the security who were more than happy to help and very friendly. They took great care of me as I was travelling alone. The staff in the restaurant were very friendly and helped with my allergy to dairy issues. The people in this hotel are the sweetest and most friendly people I have ever met in a hotel and I have travelled a lot. It is a great atmosphere in this hotel. You feel very much welcomed and lived. I will definitely return but this time with my husband and daughter as the hospitality is the best and now I'm a member.

Nothing to dislike

Prime location , facilities like Spa , steam sauna , excellent Gymnasium, Excellent staff front desk as well as room service polite and helpful

View from the room is blocked completely it feels clostrophobic and suffocating in the room Room decor is dingy and dark could have been bright and positive but it’s dark and not lit up Breakfast spread could get better with more international varieties

We were staying at your hotel for the second time. Last year we had 2 bedroom apartment, this year we one with 3 bedrooms. We love the location and views from the top. Your staff is always very friendly & helpful. At the check in desk we asked for a possibility to be on the top floors facing the front. Ms Evangeline tried her best and arranged for us to see several options. We were most happy to stay in the apartment 3900! Thanks to her the holidays were great for all of us! We will be definably coming next year again for the third time!