Location is great as well friendly stuff. Go green program is great.

Breakfast is good, however it needs improvement as well its price. Hotel’s lobby needs to have a refresher smell devises across it as sometimes a bad smell due to pluming issue is being spread.

Great location Next to tube station

Smell from the toilet was really bad The cheeky taxi driver outside who tried to charge us £60 to Euston station insisting he was a limo When posing as a taxi He never intimated he was a limo until he wanted to rip us off for the trip at the end of the journey Black cab was £14 from Euston We didnt pay him just paid rhe same as we would have for black cab He said he was employed by the hotel I threatened him with the police he soon backed down so beware

I’ve stayed at the Cumberland many times, and I think it’s ideal for first-time visitors to London. The hotel is cozy, clean, and reasonably priced, offering a comfortable and welcoming atmosphere. It’s a great choice for anyone looking for convenience and value in the heart of the city.

The hotel has a lot going for it, but I noticed an unpleasant smell at the entrance, which could be improved for a better first impression. Additionally, it would be great if the bathrooms were equipped with bidets, especially considering how popular this hotel is with guests from the GCC region. Adding this feature would enhance the experience for many visitors.”

Ideal location close to major stores, restaurants and cafes. Good buffet breakfast with a vast selection to choose. A well run hotel with helpful and friendly staff (special thanks to SONNY and MICHAEL H from hotel receptionist). For sure I will be staying here again.

The window of my room (6032) can’t be closed completely and it was letting in cold air from outside. I informed the Hotel Receptionist after I have discovered this problem and he promised to fix the window, but nothing happened. The next day I contacted the receptionists again and told them about the same issue and it was not fixed, but the window was still not repaired and the cold air continued to enter my room through the window until I left the hotel after four days!

Location, food and the bars atmosphere

Staff were not trained correctly. Bathroom, Shower and sinks had blockages. Bed bugs - room change was disjointed - lift/room geography and operation was poor

-Location -Elevator -Ice machine available in each room -Available check in with payment

-There was no one to get our luggage from the taxi on arrival we were looking for someone which we didn’t like -Small room Small beds -No laundry bag in the room -Delay in laundry pick up /late arrival it was with receptionist and they didn’t tell us about it

Room size is great for the location. Could not find a better location for shopping and Room size is great. Price is completely worth it.

Waited 25 minutes on the Check in counter at 10pm for checking in. That was not acceptable.

The location was the best, and the room was bigger than you’d expect in London, and the bed and bedding was top class.

The hotel is very big so feel a little bit like a factory, and the breakfast felt a bit unfresh, although there was a lot of choice.

The room was high spec good facilities , good bed , modern bathroom good lift security with access by key only , used the lounge access , well stocked and staff very helpful.

Overall I had no complaints

Great Location

Disappointing Room Cleanliness I recently stayed at the cumberland hotel and was quite disappointed with the state of my room. The cleanliness was far below acceptable standards. Upon entering, I noticed that the floors were dusty, and it was clear that the room had not been thoroughly cleaned. One of the most concerning aspects was that the bed linens were not changed during my stay. The blanket and bed sheets looked worn and unwashed, which made for an uncomfortable experience. It's disheartening to see such a lack of attention to cleanliness, especially in a hotel setting.