Very friendly staff, great location . The hotel was very clean and the breakfast choices were extensive and excellent. We arrived way before check in and reception were very happy to take our cases and even rushed through our room which was then ready within 30mins!

We were half board for our 3 nights stay and had the same menu choices every night. The food was lovely but as we didn’t eat some things on it it would have been nice if it could have been alternated at least every other night. That being said there were other choices available off menu for an additional cost.

Location is excellent, 5 mins to Sanctuary/Grotto. Lots of shops, cafes, restaurants nearby, but in February most of cafes and restaurants were closed; others stop serving food before 5pm and there is nothing to eat till 7 pm. Hotel is clean, staff kind; Andriy was very helpful, kind and professional, gave me all information I needed. By the way, if you are flying to Lourdes; Airport shuttle bus takes you directly to the hotel; no need for taxi!

I liked everything, but I have expected a bit more from a 4 star hotel rates; mostly better quality of food for breakfast; maybe some room update- refurbisment etc.

The location is wonderful. If you are given a room with a balcony, your room overlooks the river, the city, and the mountains. The toilet is also separated from the bathing room. The rooms have tea kettle, tea, and coffee refilled daily. The balcony has seats and a coffee table (although it might be too cold outside during the winter season). The rooms also have both a heat radiator and an air conditioner... Lastly, they have both private paid parking and free city parking slots available for travelers with vehicles.

There was no water source in the toilet room. If you come from a culture that 'washes' routinely, this might be a bit uncomfortable for you.

Location — is a short walk to the Sanctuary. We were checked IN as we arrived at 12noon, 3pm is the usual check-in time. The balcony with the river view and the belfry is priceless. A few steps to a Gelato place. The most needed buffet breakfast is really mouth watering and enjoyable. Hotel personnel are truly helpful of our needs.

It’s location was great. The reception staff were very friendly and helpful. Comfortable bed.

Although breakfast was good. The staff were very slow at keeping the buffet topped up. Especially the cooked items. I had an evening meal on the first night and although tasty had been under a hot plate for too long after it was ready to be served so it had dried out too much.

The location was great and we had a beautiful view of the river. We were allowed to check in at 2.00pm and the check out time of 12.00 noon was very convenient.

We had to use the bath tub for shower and this is not very safe for seniors. Perhaps the paper cups can be replaced with glasses.

The services was excellent, all the staff very helpful. The room was clean. The location is near the river, but you need to walk to the grotto. The good thing is you’re surrounded by a lot of restaurants so you’ll not starve

No bidet, the toilet and the shower room are separate

We had a room on the third floor with a window looking over the river. It was simply marvellous. The staff were so very friendly and helpful and efficient. The breakfast was just great, delicious and varied - catering for both continental and English. The bed was huge and comfortable. We will not fail to recommend this hotel to our family and friends.

We stayed for a week and were booked for half board. It seems that the hotel does not cater for more that a couple of days at the most, so we had the same menu for the whole stay - however sometimes we did ask for different dishes and they did their best to accommodate us. Otherwise we were very glad to have stayed at this hotel and are already planning to return there.

The staff very helpful. Arrived at the hotel early and the staff checked to see if our rooms were ready. Really helped as we were very tired. Rooms were ready and that was lovely 😍

The cornflakes at breakfast...not really a lot to complain about. Variety at breakfast was really good.

We enjoyed our stay at the Mercure. Friendly and helpful staff, Breakfast and dinner was value for money . Clean and a very convenient location to the Sanctuary. We had an amazing view from our room . Definite recommendation for next time too!