Location was very good and right in the heart of the shopping, Cafe and Port areas. The staff were excellent especially Theo. Breakfast was good and probably worth the money as opposed to local cafes etc. The room was comfortable and compact unfortunately the one down turn was the shower which was over the bath and whilst warm and relatively good pressure leaked all over the bathroom. The breakfast room was available to guests all day offering tea coffee and cold water and an area to sit, chat meet other guests and plan the future activities.

Very friendly and helpful staff (Theo!); free coffee and tea and even cakes!; very centrally located; nice handwritten welcome card; tasty breakfast (not included in the price); no problem with prolonging my stay with one night

Two small issues: TV was not set, I had to find and set all channels myself; shower was ill designed and water, under the screen, flew on the floor

I had a wonderful stay at this hotel in the heart of Marseille! The location couldn't be better – just a 5-minute walk to the Old Port and near trams and metro station, making it super convenient for exploring the city. The staff was incredibly friendly and welcoming, always ready to help with a smile. One of my favorite perks was the 24-hour access to free coffee, tea, and drinking water – such a thoughtful touch! The room was clean , with a very comfortable bed that made it easy to relax after a day out. Overall, a fantastic place to stay

I enjoyed my stay at this hotel in Marseille, but there were a couple of downsides. The toilet was separate from the main bathroom and didn’t have a wash basin or water supply, which was a bit inconvenient. Additionally, the room lighting was quite dim, making it challenging to read or work comfortably in the evening. Despite these points, the central location, friendly staff, and amenities like 24-hour coffee and tea service made it a pleasant stay overall.

The property was in an excellent central location close to the metro and trams, as well as food and shopping. The room was clean, modern, comfortable and air conditioned. Good hot shower with great shower pressure. There was a lift that worked (rare find!). There was 24 hour access to coffee facilities with chilled still and sparkling water which we loved! Also the staff were super lovely and helpful, and we had a gift and hand written note on arrival. We were only staying for a night but would definitely stay again.

Our swipe card deactivated itself during our stay, which staff quickly rectified. Had a cute fooseball table but we couldn’t find the ball to play sadly. These were just tiny inconveniences, and otherwise no issues at all with our stay!

Our wonderful welcome was complete with a lovely note & gift on our bed. Location is great for the old port & it's not far from the station. We had the 'penthouse' & it was perfect, lovely sized room & bed, comfy & quiet. Loved the 1st floor amenities, being able to just sit & chill with a coffee after travelling for hours was heaven. Continental breakfast was just what we needed to start the day off. Felt very safe & secure. Special mention to Theo for being so wonderful & helpful. Would happily stay here again.

Nothing.

Beautiful staff, fantastic little room with aircon and a hot shower. Very thoughtful hosts who left a sweet little note and gift for us and offered to give us tips about Marseille

The only thing would be the bed wasn’t the most comfortable bed we have slept in! It was kind of sinking in the middle! But other then that is was a lovely little room!

Reception staff are very friendly and helpful, and the little common area is lovely, with free tea, coffee, hot chocolate and still or sparkling water. We enjoyed sitting in there when we weren't in our room or out and about in Marseille. The room and beds were comfortable too! The decor throughout is warm and bright. Breakfast is quite varied and nice. The location is really great - just a 5-minute walk from the bay area!

The shower leaks all over the floor, even when you're trying to be careful. It can be a bit noisy at times as it's in a busy area, even though the windows are double-glazed. Cleaning staff came knocking on our door on the last day to ask why we hadn't left yet, although it was not yet the official checkout time.

My recent stay at the hotel in Marseille was nothing short of fantastic. The moment I stepped into the lobby, I was greeted by the friendly smiles of receptionist, who set the tone for the exceptional service I received throughout my stay. The room was tastefully decorated, comfortable, and offered breathtaking views of city. The hotel's location was perfect for exploring the city, with many attractions within walking distance. I was thoroughly impressed by the attention to detail and the genuine care shown by the staff. The soap and the small note they left on our bed was such a nice surprise. I can't wait to return to this wonderful hotel in the future. Highly recommended!

Fantastic Location with Wonderful Staff I recently stayed at this hotel with my family and had an amazing experience. The hotel is perfectly situated, just a short walk from major attractions like the port and the historic downtown area pannier. Public transportation is also easily accessible, making it convenient to get around the city. The highlight of my stay was definitely the staff. From the moment I arrived, they were incredibly friendly and helpful. At check-in, the receptionist gave me a warm welcome and provided great recommendations for activities. Throughout my stay, the staff were always available to assist with any questions or needs I had, always with a smile. The rooms (family room) were clean, comfortable, and well-maintained. A custom welcome card with a gift was waiting us the first day. I especially appreciated the daily housekeeping service that kept everything spotless. The breakfast offered a variety of delicious options and was a great start to each day. One of the best features of this hotel is the first floor, which is like a cozy stop to relax. Anytime of the day, you can enjoy complimentary cake, cookies, coffee, marshmallows, and more. It was such a delightful touch and made the stay even more enjoyable, especially after a day of sightseeing. Overall, I highly recommend this hotel for its excellent location and superb service. It truly made my trip memorable, and I would definitely stay here again.”

Updated hotel in the Belsunce area, near the Panier district. Clearly, it is not directly at the Old Port, however it is only about a 5 minute walk. It is also near La Canebière, which is a main street that takes you down to the Old Port (or up to the metro line toward the St Charles train station). Breakfast was perfect and had quite a variety of fresh options. Highly recommend to add breakfast to the reservation. If possible, request a room facing the main street, so you can enjoy the evening activities of real Marseille life. Also, the front desk staff were very friendly, and staffed at all hours. The main door to the hotel is secured so no one can enter unless they are a guest of the hotel.

I thought this was a great hotel and couldn't find any faults. I was concerned about the availability of an in-room safe, since it wasn't clear on the website. However, I was pleased to find the in-room safe was present and worked perfectly. It is a shame that some reviewers commented on the area where the hotel is located. It is a 'non tourist' area, but shouldn't be a reason to deter anyone from staying here. Open the window and enjoy the city sounds, including the bell of the tram.