Loved this property. After 3 weeks of travel we walked into our room (jnr suite) and just said Wow! Best place we have stayed at this trip. Wish we could stay longer. The views over the vineyards were stunning and the room very comfortable. It had everything for the perfect stay. Great bed. Lg smart tv. Nespresso machine. Great shower and bathroom. Balcony which would be better used in summer but was lovely. Easy parking and entrance for mobility challenged. Emma at check in was fabulous. Bar and snacks were great. Breakfast wonderful. Peaceful and quiet but easy access to Epernay and Wine area. Thoroughly recommend.

Be careful where google maps/gps takes you to get there!! It took us over some complex but beautiful cross country travel tracks, but there is an easier way.

The hotel as such is perfect and very welcoming in a stunning setting around the vines! Its a wonderful and quiet location a few mins away from Aÿ. The room was comfortable in very good condition and the house keeping did a great job. The spa facilities have been awesome and spotless. The breakfast has lots of choice and good quality. Their wine choice was great also beyond champagne.

The coffee quality was very disappointing considering they are charging 7€ for a cappuccino. It has been watery and lack of flavour overall you would expect more for the price and also luxury feel of the hotel. Unfortunately, the service staff seemed overwhelmed with the common requests in the restaurant and at the bar (we had to wait 45min to get our bottle of wine that we ordered) and couldn’t live up to the expectations of a premium hotel. Although, everyone tried their best and worked hard and we quite felt sorry for the staff. Coming from the industry, it’s obvious that people are not well trained and clear guidance by management is lacking.

LOISIUM was an incredible hotel with some of the best customer service. We utilized their spa services, massages, and saunas. They were beautiful and so comfortable. The location of the hotel is stunning and completely surrounded by vineyards. We also ate at the hotel for dinner. The food was incredible and the wine pairing was perfect. We also ate dinner at the bar one night and it was fantastic. The burger was perfection! Breakfast was plentiful and tasty. The hotel is still conveniently located near other wineries, Eperney, and Reims.

The room seems a bit small and a little cramped. The bar was very busy and they could probably benefit from staffing additional team members in the bar.

The location absolutely beautiful! Lovely warm swimming pool & saunas of your choice! The rooms clean & good size ! White cotton bed linen.. breakfast was delicious and with big variety of food ! Really recommend .. thank you

Just one thing we were disappointed.. well , the champagne prices .. we would say it’s too high! Common guys we are in France Champagne region not in Morocco :) it was a bit was shocking that we had to pay for a bottle of champagne €99 , but next day to go 3 km away from the hotel to one of champagne houses and buy this bottle for £€26 ! I understand you have to add some price more but not that more. .. Jesus you not in Brexit lol u don’t have to pay taxes lol sorry but it was too pricey for champagne !

Beautiful location, friendly, great food and drinks. I absolutely loved the design of the hotel. The spa area was also very nice. Breakfast was excellent.

A pity that the spa closes at 7.30 pm. Isolation of the rooms were poor. You could hear dogs barking in the morning which was very annoying. Breakfast only until 10 am which is a bit early considering we are on holidays. The location is nice but there is literally nothing close by

Stunning location with views to die for! It's a very calming place with great design. Lovely pool and lots of space inside and out to relax. Rooms were very comfortable. Food was EXQUISITE, and boy, what a breakfast buffet!!

For the money paid, I think it would have been nice to have more TV options. It's a hotel where there are multi nationalities but everything was in French, yes I know it's in France but it's a pricey hotel so you want to have good options. It was a little overpriced - £35 for 2 gin and tonics or £8 for a bottle of beer, the cheapest bottle of wine £40. It was a treat for us, so we were a little stretched - however, everything else made up for it.

It was a lovely place to stay .. only problem we arrived on Thursday .. to a sign saying restaurant full , and nearest restaurant we found was 5km away that wasn’t full , you couldn’t make it , and the pool was full you couldn’t get a bed ..after a 4hr drive to get there I did laugh .. but I totally enjoyed the place 100% and would and have already recommended to others .. lesson learned book restaurant in advance as the meal I had on the Friday night was very enjoyable , breakfast also great for me ..

The pool bar didn’t do the best of lagers 00 corona or a 6.6% nuclear one .. ..just a simple kronenberg would have been perfect ..

The view, pool, location, restaurant are really good. In general it is a great hotel in Champagne and we will come back.

As a business traveler, I find the opening hours of fitness and wellness a bit strange. Fitness opens at 8:00 which is too late for business travelers. Pool opens at 8:00, but Saune/Hammam at 10:00? For me this is too late and I did not get the chance to use them as I was out of the door. Breakfast starts at 07:00, but was not ready at 07:00. So there is something with opening hours and timing that should be better.

Simply everything Very friendly and professional staff: they allowed us to keep the room until noon, because of a late arrival we could not use the spa anymore, at least we could spend there an additional hour the next morning, we really appreciated that, this hotel goes the extra mile, thank you Fantastic location Excellent restaurant Heated outside swimming pool Great and top notch facilities I highly recommend this beautiful hotel

Nothing

It’s in the middle of the vineyards which is very beautiful. Has a large space for breakfast/dinner/bar are is great. Breakfast is very good, food in general is of good quality. Think to book dinner in advance, otherwise you don’t eat since it’s far from village you will need a car to go out and driving these tiny road at night can be very challenging.

Hotel is pets friendly which is awesome. However, an extra effort is required for disinfection . Our room near the toilet/wardrobe area smelled when we first entered like dog pee, which is not great.