Super nicely decorated very large reception and restaurant/breakfast open space, very large patio outside, very large open space with games (table football, ...) and relaxing seatings inside. Overall a very spacious shared area with great summery vibes. Very good breakfast that goes beyond the usual breakfast style (e.g. with local farm yoghurt, some deserts) Free shuttle to the airport Very welcoming staff The size of our room for three was perfectly ok for us (as we arrived later and left just after breakfast) but it can be seen as maybe small should you have a longer stay

Nothing

The rooms were very nice and clean and spacious. The staff were very welcoming and helpful. The fact that table football and games were free! The food was of good quality.

Transfer to and from airport by free shuttle bus. We booked this hotel - for both the night before we went on our journey across France and the night before we flew back home. Our son’s flight was in the afternoon and we did not realise that the shuttle bus does not operate in the afternoons, so he had to spent over £10 on a taxi. Please make it very clear when booking this hotel, that the shuttle operates at limited times during the day.

The location of the hotel suits me very well for my business purposes. A tram stop and a RER station nearby are convenient. This time, I used the hotel shuttle to go to the airport, which was very fast and comfortable. Even though the hotel is located close to the airport, the room was quiet and I could not hear any planes during the night. The room service was good, the room was clean and comfortable.

This time, I was not very happy with the service in the restaurant. At a dinner, we had to remind three times that we ordered water. At breakfast, it was difficult to find a clean and set table, most of them were dirty. I had a better experience during my previous stay.

Easy access to / from the airport by shuttle bus. Spacious, trendy hotel with lots of comfortable sitting , indoor and outdoor bar, good restaurant on site with friendly staff. Comfortable bed, nice toiletries , bottled water in the room, with tea and coffee . Would use again if flying out from Orly airport

Were put in a disability room which wasn’t a problem except the wet room bathroom had an extremely slippy tiled floor - ok for a wheelchair but not for bare feet . Only one square pillow per person on the bed, spare ones in the wardrobe but no covers on them - so need real support if sitting in bed. No milk in the room for tea and quite an effort to get it supplied

close to airport, friendly and helpful staff, good common areas and bar

the airport shuttles were too small for the number of people who wanted to go to the airport (at 8am) which meant a bunch of people who wanted to use the offered shuttle couldn’t get on. luckily there’s a tram which is east to use to get to the airport as well, but it made things a little more stressful than they needed to be. having a staff member organise loading on the shuttle would also have improved things since people piled on and stood at the door of the bus with their suitcases leaving the back empty, and nobody encouraged them to move down. don’t want to dismiss the overall good quality of the hotel, but wanted to give some constructive feedback

We had to book a room at the last moment near Orly airport due to an fiasco with the airline (Air Caribes/French Bee - we believe we were scammed; we hope not, though, and they make it right). Mercure came through in all aspects, from location (0.8 miles from Orly), reasonably priced, GREAT (and clean!) room, onsite bar and restaurant, and WELL-stocked complimentary breakfast buffet (!!!). Very kid friendly (we didn't have kids but other guests did).

"Attitude" of some of the staff. I am African American and felt they could have been a tad bit more "customer-service" oriented (I felt like a couple of them literally resented my presence/having to provide service for me). If they don't like their job or "who" they might have to provide service for, they should consider getting an education and a better job.

The room, soy milk available for breakfast, breakfast starting really early, free mineral water, fitness centre, cleanliness, vibe of the place and interior design. Staff friendly but a little stressed at times.

Menu for dinner is very limited and not super healthy, it's always tough to get a table which is really annoying, staff a the restaurant feel constantly overwhelmed and understaffed and it shows in the service level.

Large open dining, bar and reception area with facilities for the children. Great food. Friendly, helpful staff. Free shuttle to airport from 0430.

Our daughters were in a separate room Due to availability, this was not an interconnected room. The person in the next room was able to open the door into our daughters’ room. One to check. Our flight departed at 0610 meaning we were quite tight on the 2 hour advised check-in. Many families needed the shuttle and we only just fitted on the first run. A booking system with earlier options to reduce stress would improve this element of the hotel.

This property is a short tram ride from the airport and easy to get to with luggage. It’s a clean, modern hotel that is well designed. Nice staff and a good restaurant. Lots of flight crew and National security staff stay here - it’s probably the safest hotel in France! Very comfortable bed and good amenities in the room - Nespresso machine, shampoo + gel, hair dryer, etc. Excellent breakfast!

Not directly attached to the airport but very easy to get to.

This hotel was very clean and we enjoyed the communal area which had a pool table and football table. There were lots of bean bags and chairs to sit in. We also loved the filtered water pump which had fresh cold water available at all times. The room was bigger than we expected. The bed was very large and the rain shower was amazing too. The towels were soft and the hand soap/body wash smelled lovely. The free shuttle to the airport was very useful.

We honestly enjoyed our stay and would absolutely stay again. The only thing that wasn’t perfect was the service in the food area but that could have been because of a language barrier. The person who served us wasn’t very welcoming and friendly, but the food was still lovely.