The location was central and right on the left bank. So, even though it was only an overnight stopover, we could easily walk to great restaurants and bars. As the hotel was very recently refurbished it was stylish, clean and accessible. The room was of a reasonable size, kitted out properly and well presented. The breakfast was generous with good viennoiserie and choices to suit most European tastes. The staff were charming, helpful and professional. On site parking was a genuine bonus, though we did think it was included in the price. The charge was, in reality, quite reasonable.

The absence of a bar and restaurant was a small inconvenience but the low number of visitors made the decision not to open totally logical. I’m sure in the high season this would not be a problem.

I am still here and leaving tomorrow but I stayed an extra two days because I loved the hotel and Rouen so much. The staff here is amazing, the parking is underground and secure (paid), and the breakfast is amazing with top-of-the-line coffee machines offering multiple selections. But the location right on the Seine is perfect. Most of the museums and sights are walking distance and I did two days of wandering side streets, visiting museums and attractions, and basically planning my return. The room is upgraded, and the beds are the best I've had so far in Europe. Bathroom is large and everything sparkles. I loved this hotel and couldn't be happier.

The bed was very big and comfortable, warm rooms, and the staff was friendly, welcoming, spoke English and gave us lots of information. They also allowed us to check-in before 15.00 hrs (since our rooms were ready). The breakfast was good and diverse and the restaurant also had an à la carte menu (good pizza and pasta and very good draft beer). The staff of the restaurant was very nice and served us before the opening hours.

Nothing to mention

The hotel has a grand facade facing the Seine but the hotel itself is very modern - and large. It's well placed, 10 minutes walk from the cathedral and the busiest areas. The room wasn't very big big but it was clean and well-presented and the staff were very helpful. The on-site carpark is very useful - although a bit tight to get into. And there's an excellent EV charging station 400 yards away.

It was fine, if a bit functional.

Great location between the old part of the city and the new bars and facilities along the river Seine. 10 minutes walk into town centre, also good for trams / buses. Good overnight or 2 night stopover to see Rouen. Staff friendly, breakfast good value, good underground car park, although it would be a tight fit for a large modern car. Facilities are basic but good for a short stay. There are armchairs in the reception area but no bar etc

I had a problem with my Credit Card when I tried to pay on arrival. I contacted Visa and the problem was resolved and I paid by the card later in the day. On checking my card at 05:45 the next morning I noticed that 2 payments of €89.10 was deducted from my card. I spoke to the receptionist and he checked his computer and he said that only one payment was deducted. I contacted Visa this morning and they confirm that 2 payments were deducted. I have emailed the Kyriad Hotel this morning asking for a refund and so far I have received no response. As the booking was through Booking.com can you contact the hotel and arrange for the refund. I was staying in room 416. PLease let me know what is the situation!!! Michael Connolly.

Rooms very clean and comfortable. Reacently renovated and beautiful furniture. Pet friendly. Bed comfortable. 10-15 minutes walk to the beautiful city center. Well communicated by tram or bus if needed.

One of the rooms was very tight. We had to call reception to ask for towels for both rooms, they were not there on arrival. Property still going through renovations. The area had lots of rats at night around the parking entrance.

Great Service, Great location, easy to check in and out, breakfast was good! I felt comfortable in my room, comfortable with staff, and wish I could have stayed longer

Only reason why this place didn’t get 10 stars is because of renovations they are undergoing and that the electric outlets didn’t have USB ports. The renovations will be over soon though and staff loaned me a European usb charging port!

I loved the design of the room and bathroom, and we were happy to find a bathtub. We have small children and it was easy to bath. the bed was very comfortable, we had a good night sleep. it is very clean.

we didn't have water in the room and the mini fridge was empty. when we checked in the room was extremely cold, the AC was on and we turn it off directly.

This hotel has clearly received a complete overhaul in the last few months. It's now very smart, clean and comfortable, and just a few minutes' walk from the historic centre. Our family room was very generously sized for the three of us. The staff are lovely, there's secure underground parking and pets are welcome. We'd stay here again.

Nothing!